Call 21112178946988681 2026-09-15 · Rohit Mishra · 0:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.37
confidence high · +1/−8
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the customer but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions about the customer's business, volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement for HR right now?
Summary
The agent contacted a representative from Golden Pipe Engineering to follow up on a previous HR coil inquiry. The agent immediately asked if there was a current requirement. The customer explained that they no longer have the requirement because the associated project was cancelled. The call ended without any further discovery or next steps.
Coaching
You skipped the opening and discovery and went straight to asking for an order. Always start by asking for permission to speak and then use discovery questions to understand the customer's business, even if they don't have an immediate need.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Manak ji, hello, this is Rohit calling from JSW One. Do you have any requirement for HR right now? The agent identified themself and the customer but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement for HR right now? The agent successfully asked if there was a current requirement, which is the first step of qualification. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly after the customer explained their situation; no next step was proposed or agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.561 | 13.8s | 10.8s | 26.4s | 4.9s | 243.5 | 0 | 4 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Yes sir.
हाँ सर।
agent
2.6s
Hello.
customer
3.3s
Yes.
हाँ जी।
agent
4.0s
Am I speaking with Golden Pipes, Golden Pipe Engineering? Manak ji, Manak Chand ji, right?
गोल्डन पाइप्स से बात कर रहे हैं, गोल्डन पाइप इंजीनियरिंग। मनक जी, मनक चंद जी, राइट?
customer
8.5s
Yes, yes.
जी जी।
agent
9.2s
Manak ji, hello, this is Rohit calling from JSW One. Do you have any requirement for HR right now?
मनक जी, नमस्ते, रोहित बात कर रहा था JSW One से। अभी कुछ रिक्वायरमेंट थी क्या HR में?
customer
14.5s
No, there is no requirement for HR.
नहीं, HR में तो रिक्वायरमेंट नहीं है।
agent
17.9s
Okay, okay. Earlier also you had checked or you had asked for a requirement in HR but it didn't get closed.
ओके, ओके। पहले भी आपने चेक कर या फिर HR में आपने रिक्वायरमेंट मांगी थी बट क्लोज नहीं हुआ था।
customer
23.0s
Hmm, no, actually what happened is that project was upcoming, after that it got cancelled, so that's why not. Hmm, okay.
हम्म, नहीं, एक्चुअली में क्या है कि वो प्रोजेक्ट अपकमिंग था उसके बाद वो कैंसिल हो गया तो इस वजह से नहीं। हम्म, ठीक है।