Call 21112178946949721 2026-09-15 · Rohit Mishra · 1:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 30 turns, clean transcript (0% inaudible) | English | 30 | supply_led (campaign_name:medium) |
Audio: noisy: Background chatter is present on both sides, particularly in a call-center environment for the agent, but the main conversation remains intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.46
confidence high · +14/−1
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak or if it was a good time to talk.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions about the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched; the conversation was limited to the price signal.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
So now already scheduled. Uh, I will check and let you know sir.
did well
Hook (supply/price signal)
from tomorrow onwards the rates will be going very high. So, like there will be a hike of 2.5 rupees, 2 to 2.5 rupees approximately.
Qualify
just wanted to know if there is any requirement right now in MS steel?
Summary
The agent contacted a manufacturing customer to check for an MS steel requirement. The customer advised they had already scheduled their material for the week. The agent attempted to create urgency by announcing an imminent price hike, but did not conduct any discovery or establish a concrete next step before the call ended.
Coaching
You must ask discovery questions to understand the customer's business before you can effectively pitch or create urgency.
Missed:
SL1 Opener & permission SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak or if it was a good time to talk. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | from tomorrow onwards the rates will be going very high. So, like there will be a hike of 2.5 rupees, 2 to 2.5 rupees approximately. The agent successfully used an imminent price hike as a hook to create urgency. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the conversation was limited to the price signal. |
| SL5 Qualify | 2 | pass | – | 2.0 | just wanted to know if there is any requirement right now in MS steel? The agent successfully asked if there was a current requirement, which the customer confirmed they did not have. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended without a committed next step, such as a scheduled callback or a quote. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | So now already scheduled. Uh, I will check and let you know sir. |
Uh, from tomorrow, see, there was one news like I wanted to also share. Uh, from tomorrow onwards the rates will be going very high. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.617 | 28.2s | 17.5s | 69.3s | 7.0s | 325.5 | 0 | 13 | 15 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
4.9s
If you record your name and reason for calling, I'll see if this person is available.
agent
11.1s
Hi Narayan, Rohit here from JSW One platform.
customer
13.7s
Yeah, of CR structure...
Yeah, CR structure ka...
unknown
15.6s
Thanks. Please stay on the line.
customer
18.3s
Why won't it happen, I don't know, it won't fill.
ಯಾಕೆ ಆಗಲ್ಲ ಗೊತ್ತೇ ತುಂಬಲ್ಲ.
customer
20.5s
Hello?
agent
21.2s
Hello.
customer
21.7s
Hello.
agent
22.3s
Yes Narayan?
customer
23.1s
Yeah.
agent
23.8s
Yeah, hi Narayan, Rohit here from JSW One platform.
customer
25.9s
Yes, hi, yes, how are you?
Ha, hi, yes, how are you?
agent
27.3s
Yeah, yeah, I'm good. How are you?
customer
28.6s
We are doing good sir, thank you. Tell me sir.
agent
30.2s
Yeah, Narayan, any, just wanted to know if there is any requirement right now in MS steel?
customer
33.3s
Because, uh, like right now this is, uh, actually first week only we we are scheduling the material.
agent
37.8s
Okay.
customer
38.3s
So now already scheduled. Uh, I will check and let you know sir.
agent
41.5s
Uh, from tomorrow, see, there was one news like I wanted to also share. Uh, from tomorrow onwards the rates will be going very high. So, like there will be a hike of 2.5 rupees, 2 to 2.5 rupees approximately. Especially in Karnataka region.
customer
48.6s
Oh.
agent
49.5s
And the other regions like Mumbai, Maharashtra and Delhi, the rates have already increased.
customer
52.8s
Hm hm.
agent
53.3s
So you can just check it through it. Just because we have our plant in Bellary district, we have kept the rates constant in Karnataka.
customer
58.1s
Yes, yes, yes.
agent
58.7s
So in case, uh, you want to close something today, we can cater it. Yeah.
customer
62.5s
Okay, I'll do one thing sir, give...
agent
64.8s
Sorry, your voice is breaking.
customer
66.8s
Hello.
agent
67.8s
Okay, thank you.
customer
69.0s
Yeah, yeah, thank you.