Call 21112178946947391 2026-09-15 · dhruv · 0:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear: The audio quality is good with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.38
confidence high · +13/−0
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's name or ask for permission to speak before proceeding.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to a requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any discovery questions after the customer deferred the conversation.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Uh sir, are you looking for any requirement right now?
Closure with next step
Hundred percent sir, I'll do that.
Summary
The agent called from JSW and immediately asked about current requirements. The customer stated they had no immediate need but would have one the following week. The customer requested a WhatsApp message, and the agent agreed to send one before the call ended.
Coaching
Your opening is too abrupt. Always greet the customer by name, introduce yourself, and ask for permission to speak before asking about requirements to build rapport.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I was calling from JSW. The agent did not use the customer's name or ask for permission to speak before proceeding. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Uh sir, are you looking for any requirement right now? The agent did not provide a supply or price hook, instead jumping directly to a requirement question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any discovery questions after the customer deferred the conversation. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any discovery was done, so no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, are you looking for any requirement right now? The agent successfully asked if a current requirement existed, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Hundred percent sir, I'll do that. The agent committed to the customer's requested next step of sending a WhatsApp message. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.455 | 5.5s | 6.6s | 27.9s | 1.8s | 272.7 | 0 | 5 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello
हॅलो
agent
0.8s
Hello
हॅलो
customer
1.5s
Yes
हां
agent
2.0s
Sir, I was calling from JSW.
सर JSW से बात कर रहा था मैं
customer
3.7s
Yes, tell me.
बोलिए ना
agent
4.6s
Uh sir, are you looking for any requirement right now?
अ सर कुछ requirement में देख रहे अभी?
customer
6.9s
Hmm, not right now, it will be next week. You WhatsApp me and I will call you, sir.
हम्म अभी नहीं है, next week रहेगा। आप मेरेको WhatsApp करके रखेंगे मैं आपको call कर दूंगा सर।
agent
11.4s
Hundred percent sir, I'll do that.
customer
12.8s
Okay, thank you.
agent
14.2s
Okay sir.