21112178946881061 · Call

Call 21112178946881061 2026-09-15 · Sajal Bhaskar · 1:22

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	General Enquiry	full conversation 18 turns, clean transcript (0% inaudible)	Hindi	18	supply_led (campaign_name:medium)

Audio: clear: Some background chatter is present but does not significantly impede transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.30

confidence high · +2/−0 from 4 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent greeted and identified the company, but failed to ask for permission to speak.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The agent skipped the hook entirely and jumped straight to asking for a requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions were asked during the call.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

objection The customer raised 1 objection you did not answer: send_price_will_think

Call me tomorrow once. There is a requirement. I will tell you tomorrow.

Summary

The agent called, identified the company, but immediately asked for requirements without a proper opening or hook. The customer, after clarifying the agent's location, confirmed a requirement but asked for a callback the next day. The agent agreed to send a 'card' and the call ended without any discovery or a firm next step.

Coaching

You skipped the opening permission and hook, which led to the customer being confused and deferring the call. Always follow the pitch structure to control the conversation.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
SL1 Opener & permission	2	fail	–	The agent greeted and identified the company, but failed to ask for permission to speak.
SL2 Hook (supply/price signal)	2	fail	–	The agent skipped the hook entirely and jumped straight to asking for a requirement.
SL3 Discovery (6 Qs)	2	fail	0	No discovery questions were asked during the call.
SL4 Pitch (2-3 USPs)	1	fail	–	No USPs were pitched as no discovery was conducted.
SL5 Qualify	2	fail	–	Sir, is there any requirement for material steel right now? HR, CR, anything? The agent asked if a requirement exists, but did not attempt to capture any details after the customer confirmed one.
SL6 Closure with next step	1	fail	–	The agent did not commit to a specific next step; offering to send a 'card' is too vague.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
send_price_will_think	mishandled	Call me tomorrow once. There is a requirement. I will tell you tomorrow.	I will send it to you. Uh, what do you call it, I'll send the card and all right now.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.548	10.8s	8.9s	62.3s	3.0s	294.4	0	9	9	5

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

5.1s

Hello?

हेलो?

customer

5.7s

Hello?

हेलो?

agent

6.4s

Am I speaking with SKS Industries?

SKS Industries से बात कर रहे हैं?

customer

8.1s

Yes.

हां जी।

agent

8.9s

I was calling from JSW One, hello.

JSW One से बात कर रहा था, नमस्कार।

customer

10.6s

Hello.

नमस्कार जी।

agent

11.5s

Sir, is there any requirement for material steel right now? HR, CR, anything?

सर जी, कोई अभी requirement है क्या माल steel का? HR, CR, anything?

customer

14.2s

Where were you calling from?

आप आप कहां से बात कर रहे थे?

agent

16.2s

JSW One Industries.

customer

17.6s

Where right now? Ahmedabad or Mumbai?

अभी कहां? Ahmedabad या Mumbai?

agent

19.1s

Mumbai.

customer

19.9s

From Mumbai, right?

Mumbai से है ना?

customer

21.5s

I will tell you right now, sir. Call me tomorrow once. There is a requirement. I will tell you tomorrow.

मैं आपको बताता हूं अभी सर। कल आप कॉल करो एक बार। requirement तो है। कल बताता हूं।

agent

24.8s

I will send it to you. Uh, what do you call it, I'll send the card and all right now.

मैं आपको भेज दूंगा। अह क्या कहते हैं, अभी card वगेरा भेजता हूं।

customer

28.1s

Okay.

ठीक है।

agent

28.8s

Okay?

ठीक है?

customer

29.4s

Okay.

ठीक है।

agent

30.0s

Okay.