Call 21112178946867251 2026-09-15 · Sajal Bhaskar · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Call_back_later | full conversation 7 turns, clean transcript (0% inaudible) | Hindi | 7 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.24
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The call ended before the hook could be delivered due to the customer's time constraint.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer immediately requested a callback.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
No qualification was attempted as the call ended after the introduction.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
AGENT: Hello, I was calling from JSW One, greetings. ... Are you speaking from Kataria Steel? ... CUSTOMER: I was occupied in a meeting right now, can
Summary
The agent introduced themself from JSW One to a contact at Kataria Steel. The customer immediately stated they were in a meeting and requested a callback. The agent agreed but did not schedule a specific time, ending the call.
Coaching
When a customer requests a callback, always secure a specific time (e.g., 'Can I call you back in an hour?') to create a firm next step.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | AGENT: Hello, I was calling from JSW One, greetings. ... Are you speaking from Kataria Steel? ... CUSTOMER: I was occupied in a meeting right now, can we talk after a while? AGENT: Absolutely. Agent greeted, identified JSW One, and correctly handled the customer's immediate request for a callback by agreeing without pushing. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the hook could be delivered due to the customer's time constraint. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer immediately requested a callback. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call was too short for a pitch to be delivered. |
| SL5 Qualify | 2 | fail | – | 0.0 |
No qualification was attempted as the call ended after the introduction. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | CUSTOMER: can we talk after a while? AGENT: Absolutely. Agent agreed to a callback but failed to propose or confirm a specific time, leaving the next step open-ended. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.488 | 4.1s | 4.3s | 53.6s | 2.2s | too short | 0 | 3 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हेलो?
agent
1.6s
Hello, I was calling from JSW One, greetings.
हेलो, JSW One से बात कर रहा था, नमस्कार।
customer
4.1s
Greetings.
नमस्कार जी।
agent
4.9s
Are you speaking from Kataria Steel?
कटारिया स्टील से बात कर रहे हैं?
customer
6.6s
Yes. I was occupied in a meeting right now, can we talk after a while?
हां जी। अभी occupied था मैं मीटिंग में, थोड़ी देर बाद कर सकते हैं?
agent
9.8s
Absolutely.
बिलकुल।
customer
10.5s
Okay.