Call 21112178946847382 2026-09-15 · Sajal Bhaskar · 2:11
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Does_not_deal_Steel | full conversation 35 turns, clean transcript (0% inaudible) | Hindi | 35 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: trader
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.40
confidence high · +4/−9
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified self and company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and jumped directly into a requirement check, which is a form of product dump.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent only asked one of the six required discovery questions, failing to understand the customer's business.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
mainly pricing है, party को common order है तो reasonable कम से कम चाहिए। तो किस में रहेगा कम से कम?
Summary
The customer, likely a trader, inquired about a 5-7 ton requirement for GI sheets but was unsure of the specific coating grade. The agent skipped the standard pitch structure, jumping directly to qualification. When the customer expressed high price sensitivity, the agent quoted a price range that was deemed high, and the call ended without any next steps.
Coaching
You skipped the entire pitch structure, from opener to discovery. You must follow the process: get permission, offer a value hook, then ask questions to understand the customer before trying to sell.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello, am I speaking with Wasim Steel? I was calling from JSW One, hello. The agent identified self and company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, do you have any requirement right now? Are you looking for any steel? HR, CR, anything? The agent skipped the hook and jumped directly into a requirement check, which is a form of product dump. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Which are the approved brands? The agent only asked one of the six required discovery questions, failing to understand the customer's business. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any USPs; the conversation went straight from qualification to a price point. |
| SL5 Qualify | 2 | fail | – | 0.0 | You need GI sheet in 2.5 mm? What quan- what quantity and what is the coating grade? The agent's qualification attempt was incomplete; he did not ask for width, location, or delivery date. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Alright, okay. The call ended abruptly after the price discussion with no committed next step from the agent. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | mainly pricing है, party को common order है तो reasonable कम से कम चाहिए। तो किस में रहेगा कम से कम? |
महंगे में, uh, 80 GSM 84-85 ऐसे ही चलता है। |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.509 | 25.5s | 24.6s | 80.9s | 4.7s | 312.9 | 0 | 17 | 18 | 13 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello.
हेलो
agent
2.4s
Hello, am I speaking with Wasim Steel?
हेलो, ये वसीम स्टील से बात कर रहे हैं?
customer
4.3s
Yes.
जी।
agent
4.9s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
6.5s
Hello.
नमस्कार जी।
agent
7.5s
Sir, do you have any requirement right now? Are you looking for any steel? HR, CR, anything?
अभी सर जी कोई requirement है अभी? Steel का कुछ देख रहे हैं? HR, CR, anything?
customer
10.7s
Do you also have GI?
आपके पास GI भी होता है?
agent
11.9s
Yes?
हांजी?
customer
12.3s
GP, do you also have GI?
GP, GI भी होता है?
agent
13.4s
We have GP. GI GP.
GP होता है। GI GP.
customer
14.5s
Yes, that one.
हां वही।
agent
14.9s
Which GSM do you need?
कौनसा GSM चाहिए?
customer
16.3s
2.5 mm.
ढाई mm.
agent
17.3s
Huh?
हां?
customer
17.9s
I need GI sheet.
GI sheet चाहिए मेरेको।
agent
19.1s
You need GI sheet in 2.5 mm? What quan- what quantity and what is the coating grade?
GI sheet ढाई mm में चाहिए? कितना quan- कितना quantity और क्या s- वो है coating grade?
customer
22.1s
It's five- five or so tons of material, not a big order.
पांच- पांच एक टन माल है, कोई ज्यादा आर्डर नहीं है।
agent
24.5s
Five tons?
पांच टन?
customer
25.2s
Yes yes, it's five to seven tons of material.
हां हां, पांच-सात टन माल है।
agent
26.7s
What coating grade do you need?
Coating grade क्या चाहिए?
customer
28.2s
I'll have to ask the client. What is the coating grade in this?
पूछना पड़ेगा client से। Coating grade क्या होता है इसमें?
agent
30.1s
Well, in that...
अरे उसमें...
customer
30.5s
mainly the party's, the party's order is for 12 gauge, it's 12-14 gauge of GI sheet. That becomes 2.5 mm, right?
mainly party का तो, party का तो order है 12 gauge, 12-14 gauge का है GI sheet का। वो ढाई mm हो गया ना।
agent
34.1s
That's the size. I'm asking what coating grade you need? Like there's 80 GSM, 120 GSM, 275 GSM. That much coating is there.
वो तो size हो गया। मैं कह रहा हूं coating grade क्या चाहिए? जैसे 80 GSM होता है, 120 GSM होता है, 275 GSM होता है। इतने की coating होती है।
customer
38.9s
What price, what's the difference in pricing? It's mainly about pricing, it's a common order for the party, so they need it as reasonable as possible. So in which one will it be the lowest?
क्या price, pricing का क्या फर्क पड़ता है? mainly pricing है, party को common order है तो reasonable कम से कम चाहिए। तो किस में रहेगा कम से कम?
agent
42.8s
Which are the approved brands?
Approved brand कौन कौन से हैं?
customer
44.1s
All are approved, local also works, there's no such issue.
Approved सारे हैं, local भी चलता है, वैसा कोई issue नहीं है।
agent
46.3s
Hmm, then that won't be possible. Ours, by the way, 80 GSM is the cheapest.
हम्म, तो तो नहीं हो पाएगा वो तो। वो हमारा वैसे 80 GSM सबसे सस्ता रहता है।
customer
49.2s
What rate?
क्या rate?
agent
49.8s
In the expensive range, uh, 80 GSM runs around 84-85.
महंगे में, uh, 80 GSM 84-85 ऐसे ही चलता है।
customer
53.1s
In this and yes.
इसमें और हां।
agent
56.2s
It's high.
ज्यादा है।
customer
56.8s
80 to 85, meaning it's 80 to 85 in GI.
80 से 85, मतलब 80 to 85 रहता है GI में।
agent
58.8s
It depends on your size.
Depend करता है size पे आपके।
customer
60.5s
Hmm hmm hmm. Alright, okay.
हम्म हम्म हम्म। ठीक है, okay।