Call 21112178946704691 2026-09-15 · Jeevan Jeejo · 2:17
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 25 turns, clean transcript (4% inaudible) | Malayalam | 25 | supply_led (campaign_name:medium) |
Audio: noisy: The customer's audio has significant background noise and is slightly muffled, making some parts a little difficult to understand.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
customer wanted it next month;
we committed to no date
4 · Sentiment
the CUSTOMER
+0.41
confidence high · +4/−0
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the customer but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply/price hook and instead listed product categories when asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions; the customer volunteered their requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Closure with next step
I will send a message to Anish on WhatsApp now with my details... I will check the availability here and accordingly share the price.
Summary
The agent followed up on an account creation. The customer, from an engineering company, stated a future requirement for ~30 tons of mild beam needed next month. Citing a poor phone connection, the agent did not conduct discovery and instead arranged to continue the conversation over WhatsApp to check availability and provide pricing.
Coaching
You identified a potential need but missed the critical step of asking discovery questions to understand the customer's business or the specifics of their requirement before moving to a next step.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yeah, Anish, uh, my name is Jeevan. I am calling from the JSW One platform here. So, in this, a requirement, I mean an account was created... So, I was calling to know if there is any requirement for now regarding that. The agent identified himself and the customer but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | We here, HR, CR sheet, coil, then TMT, these are the main things going. Then channel, angles, etc., depending upon the quantity. The agent did not lead with a supply/price hook and instead listed product categories when asked. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions; the customer volunteered their requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any USPs. |
| SL5 Qualify | 2 | fail | – | 0.0 | I was calling to know if there is any requirement for now regarding that. The agent asked for a requirement but did not capture the necessary qualifying details (grade, size, location) for the stated need. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will send a message to Anish on WhatsApp now with my details... I will check the availability here and accordingly share the price. The agent established a clear, committed next step via WhatsApp which the customer agreed to. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.647 | 30.1s | 16.4s | 90.5s | 8.0s | 380.7 | 0 | 13 | 12 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
5.1s
Hello.
customer
6.3s
Hello, am I audible?
agent
7.8s
Yeah.
customer
8.5s
Yeah, please.
agent
9.6s
Yeah, uh, am I talking to Mr. Anish?
customer
11.3s
Yes, Anish here.
agent
12.4s
Yeah, Anish, uh, my name is Jeevan. I am calling from the JSW One platform here. So, in this, a requirement, I mean an account was created in the name of Proarc Engineering Private Limited. So, I was calling to know if there is any requirement for now regarding that.
Yeah, Anish, uh, ente peru Jeevan. Njan ivide JSW One platform-il ninnanu vilikkunne. Appo ithil Proarc Engineering Private Limited peril oru requirement, I mean account create cheythittirunnu. Appo athine kurichu ippozhathekku enthenkilum requirement undo ennariyanayirunnu.
customer
20.0s
Okay. What are you supplying now?
ഓക്കേ. എന്തൊക്കെയാണ് നിങ്ങൾ ഇപ്പൊ supply ചെയ്യുന്നത്?
agent
23.2s
We here, HR, CR sheet, coil, then TMT, these are the main things going. Then channel, angles, etc., depending upon the quantity.
ഞങ്ങള് ഇവിടെ HR, CR sheet, coil, പിന്നെ TMT, ഇതൊക്കെയാണ് main ആയിട്ടും പോകുന്നത്. പിന്നെ channel, angles ഒക്കെ depending upon the quantity.
customer
28.8s
Channel, angle means, for me, a requirement for beam, mild beam is coming, next month.
Channel, angle എന്ന് പറഞ്ഞാൽ എനിക്ക് beam-ഇൻ്റെ, mild beam-ഇൻ്റെ ഒരു requirement വരുന്നുണ്ട്, next month.
agent
33.1s
Anish's voice is breaking a little. What, what requirement?
അനീഷിൻ്റെ voice കുറച്ച് break ആവുന്നുണ്ട്. എന്ത്, എന്തിൻ്റെ requirement?
customer
35.6s
For me, beam, mild beam.
എനിക്ക് beam, mild beam.
agent
37.2s
For mild beam, MB, okay okay, ah mild beam.
Mild beam-ഇൻ്റെ, MB, ഓക്കേ ഓക്കേ, ആ mild beam.
customer
39.0s
Ah, there is a requirement, almost around thirty ton.
ആ requirement ഉണ്ട്, almost ഒരു thirty ton.
agent
41.9s
Okay okay. Anish, do one thing, this is Anish's WhatsApp number, right?
ഓക്കേ ഓക്കേ. അനീഷ് ഒരു കാര്യം ചെയ്യൂ, ഇത് അനീഷിൻ്റെ WhatsApp number അല്ലേ?
customer
44.0s
WhatsApp number 248619.
agent
46.1s
Yes, yes.
അതെ അതെ.
agent
47.0s
So Anish, I'll do one thing, I will send a message to Anish on WhatsApp now with my details. If Anish has any ready, ready-to-look document for that requirement, please share it with me. I will check the availability here and accordingly share the price.
അപ്പൊ അനീഷ് ഞാൻ ഒരു കാര്യം ചെയ്യാം, ഞാൻ എൻ്റെ details വെച്ച് അനീഷിന് ഇപ്പൊ WhatsApp-ൽ ഒരു message ഇടാം. അനീഷിൻ്റെ കയ്യിൽ ആ requirement-ൻ്റെ ready, ready to look എന്തേലും document അങ്ങനെ ഉണ്ടെങ്കിൽ അത് എനിക്ക് share ചെയ്യൂ. ഞാൻ ഇവിടെ availability-യും അത് അനുസരിച്ച് ഞാൻ price-ഉം share ചെയ്യാം.
customer
54.8s
Okay.
ശരി.
agent
55.6s
Is that okay?
ഓക്കേ അല്ലേ?
customer
56.1s
Okay.
ഓക്കേ.
agent
56.4s
Because Anish's voice is breaking a little. That might be some network issue. Anyway, I will message on WhatsApp, okay?
കാരണം അനീഷിൻ്റെ voice കുറച്ച് break ആവുന്നുണ്ട്. അത് ചിലപ്പോ എന്തെങ്കിലും network-ൻ്റെ issue ആയിരിക്കും. ഞാൻ എന്തായാലും WhatsApp-ൽ ഞാൻ message ചെയ്യാം ട്ടോ.
customer
1.1s
Okay.
ഓക്കേ.
agent
1.4s
Okay okay. Thank you Anish, thank you.
ഓക്കേ ഓക്കേ. Thank you അനീഷ്, thank you.
customer
2.9s
[inaudible]