Call 21112178946663571 2026-09-15 · Jeevan Jeejo · 1:27
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | English | 13 | supply_led (campaign_name:medium) |
Audio: clear: The audio cuts off abruptly at the end of the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.34
confidence high · +9/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (6 Qs)
Agent did not ask any discovery questions, even after the customer signaled a future requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was conducted, and therefore no USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
−1.0 pts
Closure with next step
Agent did not set a specific callback date, leaving the next action entirely up to the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: I have also pinged you on WhatsApp. So you can message me.
did well
Opener & permission
Uh good afternoon sir, I'm Jeevan calling from JSW One platform. Uh, am I talking to Mr. Anil? Anil Athwal?
Hook (supply/price signal)
just wanted to check regarding your requirement that you have mentioned here for HR sheet.
Summary
The agent called to follow up on a past HR sheet inquiry. The customer confirmed the requirement was closed but mentioned a new one would arise by the end of the month. The agent did not probe the future need and instead closed by asking the customer to re-initiate contact later.
Coaching
When the customer offers a future buying signal ('by the end of this month'), pivot to discovery for that future need instead of closing the call.
Missed:
SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Uh good afternoon sir, I'm Jeevan calling from JSW One platform. Uh, am I talking to Mr. Anil? Anil Athwal? Agent greeted, stated their name and company, and confirmed the customer's identity. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | just wanted to check regarding your requirement that you have mentioned here for HR sheet. Agent correctly used the customer's prior inquiry as a direct and relevant hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any discovery questions, even after the customer signaled a future requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, and therefore no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is it, is your requirement live now or is it something that you want to discuss later? Agent successfully executed the step by asking if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Once when the requirement comes live, you just ping me, I'll help you out with that. Agent did not set a specific callback date, leaving the next action entirely up to the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.688 | 20.5s | 9.3s | 57.2s | 6.8s | 281.0 | 0 | 7 | 6 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.0s
Hello?
customer
1.9s
Hello?
agent
2.8s
Uh good afternoon sir, I'm Jeevan calling from JSW One platform. Uh, am I talking to Mr. Anil? Anil Athwal?
customer
8.7s
Yeah.
agent
9.6s
Yeah, Anil, just wanted to check regarding your requirement that you have mentioned here for HR sheet. Is it, is your requirement live now or is it something that you want to discuss later?
customer
16.9s
No, that is closed now. The earlier inquiry is closed.
agent
20.0s
Uh, it's closed.
customer
21.4s
Yeah, it's closed and uh probably by the end of this month we'll have a new one.
agent
25.2s
Sure sir, no worries.
agent
26.6s
Yeah, meanwhile I'll do one thing, I'll just share you my details over WhatsApp. Once when the requirement comes live, you just ping me, I'll help you out with that.
customer
32.3s
Okay.
agent
33.2s
Alright. Thank you, sir.
customer
34.7s
Thank you. And also, what is the current rate for...