Call 21112178946638291 2026-09-15 · Jeevan Jeejo · 2:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 34 turns, clean transcript (0% inaudible) | Hindi | 34 | new_registration (campaign_name:high) |
Audio: clear: No significant audio issues.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.04
confidence high · +4/−5
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked for business type; the customer volunteered their monthly tonnage, but no other discovery questions were asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague plan to connect on WhatsApp, not a specific next step like a scheduled callback or a sent quote.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Platform education
The agent only mentioned the location of the nearest stockyard but did not explain any platform benefits like transparent pricing or test certificates.
How Sajal Bhaskar did it on a
10.0/10 call —
मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।
did well
Warm welcome opener
Yes sir, I am Jeevan speaking from the JSW One platform. Uh sir, we received a registration here in the name of Shafi Seth Imlawala.
First opportunity identified
What mm thickness are you looking for?
Summary
The customer is a manufacturer in Gujarat with a high-volume, daily requirement for HR sheets (3-4 tons/day). The agent identified the product need and basic specs but conducted minimal discovery. The call ended with an agreement to connect on WhatsApp for pricing, without a firm, scheduled next step.
Coaching
You found a high-volume manufacturer but missed the chance to build a relationship; next time, complete your discovery questions before moving to WhatsApp to understand their business needs better.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yes sir, I am Jeevan speaking from the JSW One platform. Uh sir, we received a registration here in the name of Shafi Seth Imlawala. The agent opened the call by introducing himself and referencing the customer's online registration, which is the correct procedure. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 3 | 0.5 | Sir, I'll do one thing, this number of yours, 9898349418, is your WhatsApp number, right sir? The agent confirmed the company name, procurement city, and contact number, but did not verify the customer's role in procurement decisions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 |
The agent only asked for business type; the customer volunteered their monthly tonnage, but no other discovery questions were asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent only mentioned the location of the nearest stockyard but did not explain any platform benefits like transparent pricing or test certificates. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | What mm thickness are you looking for? The agent correctly identified a current requirement for HR sheets and asked for the specifications. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a vague plan to connect on WhatsApp, not a specific next step like a scheduled callback or a sent quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.578 | 48.3s | 35.3s | 91.4s | 7.2s | 310.6 | 0 | 17 | 17 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.9s
Hello
हेलो
agent
6.1s
Hello
हेलो
agent
6.8s
Yes sir, I am Jeevan speaking from the JSW One platform. Uh sir, we received a registration here in the name of Shafi Seth Imlawala.
या सर, मैं जीवन बात कर रहा हूं JSW One प्लेटफार्म से। अह सर आपका कोई एक रजिस्ट्रेशन मिला था इधर शाफी सेठ इमलावाला नाम का।
customer
12.4s
Yes, yes.
जी जी।
agent
13.0s
So you, yes ji. So sir, are you looking for any HR or sheet or coil or TMT?
तो आप हां जी। तो सर आप कोई HR या शीट या कोइल या TMT कुछ देख रहे हो आप?
customer
17.2s
Yes, I am related to HR sheets.
जी, मैं HR शीट से संबंधित हूं।
agent
20.2s
Uh so you're looking for a HR sheet, right?
customer
22.9s
I need an HR sheet.
मुझे HR शीट चाहिए।
agent
24.2s
Okay sir. So okay, please tell me the details. What mm thickness are you looking for?
ठीक है सर। तो ठीक है, उसका डिटेल्स थोड़ा बता दीजिए। कितना mm थिकनेस देख रहे हो?
customer
27.8s
I need 1.2 mm, 2 mm
मुझे 1.2 mm, 2 mm
agent
31.2s
1.2
customer
32.0s
Hmm, 1.2, 2 mm. According to gauge, I need gauges like 16, 18, 20, 22.
हम्म, 1.2, 2 mm। गेज के हिसाब से 16, 18, 20, 22, ऐसा गेज चाहिए मेरेको।
agent
36.8s
Okay, so it's a multiple requirement, right? Okay, okay sir. Sir, I'll do one thing, this number of yours, 9898349418, is your WhatsApp number, right sir?
अच्छा, मल्टीपल रिक्वायरमेंट है ना? ठीक है, ठीक है सर। सर मैं एक काम करता हूं, यह जो आपका 9898349418 आपका WhatsApp नंबर है ना सर?
customer
42.0s
Yes, yes, yes.
जी जी जी।
agent
43.0s
Okay. So I'll do one thing sir, I'll send my details to you on this number on WhatsApp. Your requirement, the different different mm thicknesses and details, please tell me that. I will get you the pricing.
ठीक है। तो मैं एक काम करता हूं सर, आपको इसी नंबर में मैं WhatsApp में मेरा डिटेल्स भेज देता हूं। आपका जो रिक्वायरमेंट है, जो डिफरेंट डिफरेंट mm का जो थिकनेस है और डिटेल्स, वो ज़रा मुझे बता दीजिए। मैं आपको प्राइसिंग लेके दे देता हूं।
customer
50.4s
Yes yes, okay.
जी जी, ओके।
agent
51.8s
Okay sir. What do you do, sir?
ठीक है सर। आप क्या करते हो सर आप?
customer
53.2s
I am a manufacturer.
मैन्युफैक्चरर है मेरा।
agent
54.8s
You do manufacturing, right? Okay. And what is your delivery timeline? Are you looking for a sudden requirement or
मैन्युफैक्चरिंग करते हो ना? ठीक है। और आपका डिलीवरी टाइमलाइन कितना है? सडन रिक्वायरमेंट के लिए देख रहे हो या कि
customer
58.2s
I need three to four tons per day.
पर डे का मेरेको तीन-चार टन चाहिए पर डे का।
agent
61.2s
Three-four... Sir, that three-four tons, can you make it up to five tons because our minimum order of quantity is five metric tons.
तीन-चार... सर, वो जो तीन-चार टन का, वो थोड़ा पांच टन तक बना सकते हो क्योंकि हमारा मिनिमम ऑर्डर ऑफ क्वांटिटी होता है फाइव मेट्रिक टन।
customer
65.2s
No no, I am talking about per day. I need it in quantity. I won't order just two-four, two-four tons. Where are you speaking from? And where will I get this material from? If I place an order?
नहीं नहीं, मैं पर डे का बोल रहा हूं। मेरेको तो क्वांटिटी में ही चाहिए। मैं दो-चार, दो-चार टन तो मंगवा नहीं लूंगा। आप कहां से बोल रहे है? और यह माल कहां से मिलेगा मेरेको? मैं ऑर्डर करूं तो?
agent
72.2s
If you place an order, sir, where is your location?
अगर आपको ऑर्डर करे तो सर आपका लोकेशन कहां है?
customer
74.2s
Palitana, Gujarat, Bhavnagar.
पालिताना, गुजरात, भावनगर।
agent
76.0s
It's in Gujarat, right? Okay. You will get it from Gujarat... Gujarat's
गुजरात में ही है ना? ठीक है। आपको गुजरात... गुजरात का जो
customer
78.0s
Rajkot, Ahmedabad.
राजकोट, अहमदाबाद।
agent
79.2s
Yes, our yard which is next to Rajkot, you will get it from there itself.
हां, वो राजकोट के बाजू में हमारा जो यार्ड है, उधर से ही मिलेगा आपको।
customer
82.2s
Okay, no problem.
ओके, कोई बात नहीं।
agent
83.5s
Yes.
हां।
customer
84.0s
I need it in quantity. 40-50 tons... If I need three-four tons per day, then see how much I need monthly.
मेरेको तो क्वांटिटी में ही चाहिए। 40-50 टन... पर डे का तीन-चार टन चाहिए तो मंथली कितना चाहिए, देखो।
agent
88.8s
Okay, monthly, okay, okay, okay. Okay sir, so I will anyway send you a message on WhatsApp. Please reply to me on that.
ठीक है, मंथली, अच्छा, ठीक है, ठीक है। ठीक है सर, तो मैं आपको एनीवेस WhatsApp में मैं मैसेज डाल देता हूं। आप ज़रा उसमें मुझे रिप्लाई कर दीजिए।
customer
93.5s
Okay, okay.
ओके, ओके।
agent
94.5s
Okay sir, thank you.
ओके सर, थैंक यू।
customer
96.0s
Okay.
ओके।