JSWOzonetel · Call Analysis

Call 21112178946625651 2026-09-15 · dhruv · 1:48

CampaignDispositionCould we hear it?Language TurnsPitch type
IS_MFG_HR_HRPO_Sep26 Call_back_later full conversation 27 turns, clean transcript (0% inaudible) Hindi 27 supply_led (campaign_name:medium)
Audio: clear: Some background chatter is audible on the agent's side but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
3.0/10
no conversation
USP relevance: none

2 · Customer quality

the LEAD we handed over
0 /4 flags
clean lead

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
+0.32
confidence high · +2/−0 from 9 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) Agent did not provide a supply or price hook, instead moving directly to the status of a previous inquiry.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts Discovery (6 Qs) Agent did not ask any of the required discovery questions about the customer's business or procurement.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts Qualify Agent confirmed a requirement exists but failed to capture any specific details like grade, quantity, or dimensions.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
[6s] AGENT: Sir, calling from JSW One MSME.
Closure with next step
[54s] AGENT: I'll call you in next week.

Summary

The agent followed up on a previous inquiry for HR material. The customer confirmed their requirement for 'plate' is still active and they plan to place the order next week. The agent, introducing himself as the previous agent's manager, did not perform any new discovery but successfully scheduled a callback for the following week to proceed.

Coaching

When following up on a past inquiry, re-confirm the customer's requirement and ask discovery questions to understand their business better; this creates an opportunity to pitch relevant USPs instead of just scheduling another callback.
Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify

Module 1 — step by step every result carries its evidence quote

StepWtResultQs EarnedEvidence from the transcript
SL1 Opener & permission 2 pass – 2.0
[6s] AGENT: Sir, calling from JSW One MSME.
Agent greeted, used the company name, and identified JSW One, gaining implicit permission by referencing a prior inquiry.
SL2 Hook (supply/price signal) 2 fail – 0.0
Agent did not provide a supply or price hook, instead moving directly to the status of a previous inquiry.
SL3 Discovery (6 Qs) 2 fail 0 0.0
Agent did not ask any of the required discovery questions about the customer's business or procurement.
SL4 Pitch (2-3 USPs) 1 fail – 0.0
No discovery was performed, and consequently, no USPs were pitched.
SL5 Qualify 2 fail – 0.0
[9s] AGENT: So are you planning to purchase or it's been postponed or something?
Agent confirmed a requirement exists but failed to capture any specific details like grade, quantity, or dimensions.
SL6 Closure with next step 1 pass – 1.0
[54s] AGENT: I'll call you in next week.
Agent established a clear and agreed-upon next step of a callback in the following week.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
0.6 31.7s 21.1s 55.2s 9.2s 268.8 0 14 13 2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer
0.9s
Hello.
हॅलो.
agent
1.6s
Hello.
agent
2.1s
Uh, Green Enviro Environmental Systems Limited?
customer
5.0s
Yes.
agent
5.7s
Sir, calling from JSW One MSME.
customer
7.8s
Okay.
agent
8.6s
Uh sir, I suppose you had registered your account and there was a inquiry shared by you for HR. So are you planning to purchase or it's been postponed or something?
customer
16.2s
Uh no, this inquiry was made regarding a purchase only. Uh-huh. So it is still there, it will remain in purchase.
अह नहीं, ये अभी inquiry किया था purchase के regarding ही। अह-हं। तो ये अभी है, purchase में रहेगा।
agent
20.4s
Okay.
customer
20.9s
I think there is your Maadhik madam, I had spoken to her.
I think आपकी Maadhik madam करके है, उनसे बात हुआ था।
agent
23.4s
Anukriti. Anukriti sir.
customer
24.6s
Yeah, yeah, she had actually called me.
Yeah, yeah, उन्होंने actually मुझे call किया था।
agent
26.9s
Yes, yes, yes, right.
हां हां हां, right.
customer
27.8s
So at that time I had taken a quotation from her. So we are planning for purchase for plate but order will be executed in next week otherwise next in next week.
तो उस टाइम पे मैंने उनकी तरफ से quotation लिया था। So we are planning for purchase for plate but order will be execute in next week otherwise next in next week.
agent
35.1s
In next week. Understood.
customer
36.5s
Yes, yes.
agent
37.0s
So what I'll do is, you already have Anukriti's number, but I'll also, I am actually her manager. So if you want, I can also give you my number. So if in case you need any support from my end, then you know you can just share the requirement with me. I'll help you with the same.
So what do I do is, आप Anukriti का तो नंबर है ही आपके पास, but I'll also, I am actually her manager. तो आपको चाहिए तो मैं अपना नंबर भी देके रखता हूं। So if in case अगर आपको मेरे end से कुछ support चाहिए हो, तो you know you can just share me the requirement. I'll help you with the same.
customer
46.2s
Yes, yes, sure, sure.
agent
47.7s
Perfect. I'll just WhatsApp you from my personal number. You can connect with me over there also.
customer
51.4s
Yes, yes. Right.
agent
52.4s
Perfect sir. Thank you.
customer
53.4s
Okay.
agent
54.0s
I'll call you in next week.
customer
54.8s
Yeah, yeah.
agent
55.7s
Yeah.
customer
56.4s
Yeah.
agent
57.0s
[coughs]