Call 21112178946604441 2026-09-15 · dhruv · 0:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | new_registration (campaign_name:high) |
Audio: clear: There is some faint background chatter on the customer's side, but it does not impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: unknown
material: Customer wants to register as a vendor to supply raw material to JSW, not buy from JSW.
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.37
confidence high · +9/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended before any discovery questions could be asked, as the lead was not a potential buyer.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a requirement, but the customer immediately clarified they are not a buyer, so no opportunity could be identified or pursued.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The agent ended the call by agreeing to update the customer's profile, which is not one of the three required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The customer clarified that they registered on the platform to become a vendor and supply raw materials to JSW, not to purchase materials. The agent correctly identified that the customer was registered as a buyer by mistake, promised to update the information, and ended the call. No sales pitch was delivered due to the fundamental lead type mismatch.
Coaching
When calling a new registration, start with a warmer welcome acknowledging their registration before asking about requirements. This builds rapport.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Sir, I am speaking from JSW One. Uh sir, do you have any requirement in sheet metals etc.? The agent went straight into a requirement check without a warm welcome or acknowledging the customer's new registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not attempt to verify any profile details before the call's purpose was clarified by the customer. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked, as the lead was not a potential buyer. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform was not explained as the customer was not a potential buyer. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Uh sir, do you have any requirement in sheet metals etc.? The agent asked about a requirement, but the customer immediately clarified they are not a buyer, so no opportunity could be identified or pursued. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | No no issue, I will update it. The agent ended the call by agreeing to update the customer's profile, which is not one of the three required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.538 | 9.3s | 8.0s | 36.7s | 2.8s | 296.8 | 0 | 6 | 7 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
हॅलो.
agent
0.8s
Hello.
हॅलो.
customer
1.5s
Hello.
हॅलो.
agent
2.1s
Sir, I am speaking from JSW One.
सर JSW One से बात कर रहा हूं मैं।
customer
3.6s
Yes sir, please speak.
हां जी सर, बोलिए ना।
agent
4.8s
Uh sir, do you have any requirement in sheet metals etc.?
अह सर कुछ requirement है आपकी sheet metals वगेरा में?
customer
7.0s
No sir, I had to register as a as a vendor, like for the purpose of supplying raw material to JSW.
नहीं सर, मेरेको as a as a vendor register होना था like JSW को raw material supply करने के हिसाब से।
agent
12.0s
Okay, okay. But in One it has become this, it has been registered as a buyer.
अच्छा अच्छा। But one में as a ये हो गया, buyer register हो गया वो।
customer
14.9s
Okay.
ठीक है।
agent
15.3s
No no issue, I will update it.
कोई कोई issue नहीं है, मैं update कर देता हूं।
customer
17.1s
Yes.
हां जी।
agent
17.8s
Okay sir, thank you.
customer
18.9s
Thank you.