Call 21112178946596181 2026-09-15 · dhruv · 1:08
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | No_requirement | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | new_registration (campaign_name:high) |
Audio: noisy: Background noise from the agent's side (call center environment) is present throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: MSME loan
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.42
confidence high · +0/−2
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call was ended politely but did not achieve one of the three required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Verify basic profile (4 Qs)
No basic profile verification questions were asked before the call was terminated.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
did well
Warm welcome opener
Sir, I was calling from JSW One, from JSW One. ... You had actually created your account on our platform.
First opportunity identified
Sir, do you have any requirement for steel?
Summary
The agent contacted a customer who had registered on the platform. The customer immediately clarified he had registered by mistake while looking for an MSME loan, not steel. The agent confirmed the complete lack of steel requirement and politely ended the call.
Coaching
When a customer is confused about why you're calling, it's even more important to verify their profile details first to re-ground the conversation before asking about requirements.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, I was calling from JSW One, from JSW One. ... You had actually created your account on our platform. The agent introduced himself and referenced the customer's registration, which is a compliant opening. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
No basic profile verification questions were asked before the call was terminated. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform was not explained as the customer immediately identified as a non-prospect. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | Sir, do you have any requirement for steel? The agent correctly asked about a current requirement, which revealed there was no opportunity. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call was ended politely but did not achieve one of the three required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.447 | 8.9s | 11.0s | 48.1s | 3.2s | 350.6 | 0 | 7 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.0s
Hello.
agent
5.6s
Hello.
customer
6.2s
Yes, yes.
जी हां जी।
agent
6.7s
Sir, I was calling from JSW One, from JSW One.
सर JSW One से बात कर रहा था मैं, JSW One से।
customer
8.3s
Yes.
हां जी।
agent
8.8s
Hmm. Sir, do you have any requirement for steel? You had actually created your account on our platform.
हम्म। सर, कुछ रिक्वायरमेंट है स्टील में? आपने एक्चुअली अपना अकाउंट बनाया था उस पर हमारे प्लेटफॉर्म पे।
customer
12.0s
No no, not that, it wasn't for that. I was thinking it must be for something else, something related to mutual funds or something.
नहीं नहीं, वो नहीं, उसका नहीं था। मैं तो सोच रहा था दूसरे किसी के लिए होगा जा कर के, म्यूचुअल फंड वगेरा से कुछ रिलेटेड होगा।
agent
16.2s
Oh, okay.
अच्छा अच्छा।
customer
16.6s
That was for other work, we have rolled that back.
वो तो दूसरे काम के लिए, वो हमने रोल बैक कर दिया उसको तो।
agent
19.1s
Okay, so you mean you don't have requirements for steel and all, right sir?
अच्छा, तो आपको मतलब स्टील वगेरा की रिक्वायरमेंट नहीं होती ना सर?
customer
21.1s
Yes, no no, not for that. I had looked for that, there was an MSME loan.
हां ना ना, उसकी उसकी कोई नहीं। मैं तो उसके लिए देखा था, MSME लोन हुआ था।
agent
24.1s
No problem, sir.
कोई दिक्कत नहीं है सर।
customer
24.8s
I rolled it back.
रोल बैक कर दिया मैंने।
agent
25.9s
Okay sir, thank you.