Call 21112178946560741 2026-09-15 · dhruv · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | supply_led (campaign_name:medium) |
Audio: noisy: The agent's side has significant background noise and chatter, which occasionally makes their speech a little hard to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.28
confidence high · +0/−2
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not greet the customer or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent immediately asked for a requirement instead of leading with a supply or price hook to create interest.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were attempted after the customer stated they had no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
No, it has just arrived from the dealer.
did well
Qualify
Sir, is there any requirement for sheet metals?
Summary
The agent contacted a manufacturing customer and asked about their requirement for sheet metals. The customer stated they had no current need as they had just received a delivery from their dealer. The agent accepted this and ended the call without attempting further discovery or setting a specific follow-up.
Coaching
Instead of asking for a requirement upfront, start your calls with a strong hook about price or availability to give the customer a reason to engage.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not greet the customer or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, is there any requirement for sheet metals? Agent immediately asked for a requirement instead of leading with a supply or price hook to create interest. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were attempted after the customer stated they had no requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, is there any requirement for sheet metals? Agent successfully asked if a current requirement exists, which is the first part of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, if there's anything, please let me know. The closure was passive and did not establish a concrete next step like a quote or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | No, it has just arrived from the dealer. |
Okay sir, if there's anything, please let me know. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.69 | 7.8s | 3.5s | 49.7s | 2.0s | 338.5 | 0 | 6 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
2.5s
Hello
हॅलो
unknown
3.3s
Hello
हॅलो
agent
4.0s
AK Group of Industries?
customer
5.4s
Yes
हां
agent
5.9s
Sir, I was calling from JSW One, from the digital team.
सर JSW One से बात कर रहा था, digital team से।
customer
8.1s
Yes, tell me.
बोलिए ना।
agent
8.8s
Sir, is there any requirement for sheet metals?
सर कुछ requirement है sheet metals में?
customer
10.7s
Not right now, sir.
अभी फिलहाल तो नहीं है सर।
agent
12.3s
Is there any planning, sir, to purchase or anything this month?
कुछ planning है सर ये month में purchase वगेरा करने का ऐसा कुछ है?
customer
14.6s
No, it has just arrived from the dealer.
नहीं अभी आया हुआ है dealer से।
agent
17.0s
Okay sir, if there's anything, please let me know.
ठीक है सर, कुछ रहता तो बताइएगा।
customer
18.6s
Okay.
ठीक।
agent
19.6s
Yes.
हां।