JSWOzonetel · Call Analysis

Call 21112178946538361 2026-09-15 · Rohit Mishra · 1:36

CampaignDispositionCould we hear it?Language TurnsPitch type
IS_MFG_HR_HRPO_Sep26 General Enquiry full conversation 23 turns, clean transcript (0% inaudible) Hindi 23 supply_led (campaign_name:medium)
Audio: clear: The final utterance is very faint and slightly cut off, making speaker attribution somewhat uncertain.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
2.0/10
no conversation
USP relevance: none

2 · Customer quality

the LEAD we handed over
0 /4 flags
clean lead

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
+0.26
confidence high · +3/−0 from 8 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) Agent did not provide a hook or reason to talk, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts Discovery (6 Qs) Agent only asked one of the six required discovery questions before being shut down by the customer.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts Qualify Agent asked if a requirement exists but failed to capture any specific details like grade, size, or quantity.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Yes, hello. This is Rohit calling from JSW One, from Mumbai.

Summary

The agent contacted a lead from an agro-equipment manufacturer. The customer confirmed a recurring monthly requirement for HR but immediately insisted on an in-person meeting, expressing frustration that previous requests for a visit were ignored. The agent attempted one discovery question but was rebuffed, and the call ended without capturing any details or committing to a clear next step.

Coaching

When a customer insists on a field visit due to past service failures, acknowledge their frustration and focus on arranging that visit rather than pushing for discovery on the call.
Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

StepWtResultQs EarnedEvidence from the transcript
SL1 Opener & permission 2 pass – 2.0
Yes, hello. This is Rohit calling from JSW One, from Mumbai.
Agent greeted, identified self and company, and used the customer's name.
SL2 Hook (supply/price signal) 2 fail – 0.0
Agent did not provide a hook or reason to talk, instead jumping directly to asking for a requirement.
SL3 Discovery (6 Qs) 2 fail 1 0.0
Like that, sir, what will be your monthly consumption?
Agent only asked one of the six required discovery questions before being shut down by the customer.
SL4 Pitch (2-3 USPs) 1 fail – 0.0
No discovery was completed, and no USPs were pitched.
SL5 Qualify 2 fail – 0.0
Do you have any requirement right now in HR?
Agent asked if a requirement exists but failed to capture any specific details like grade, size, or quantity.
SL6 Closure with next step 1 fail – 0.0
The call ended without a committed next step; the agent just said 'Okay' to the customer's request.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
0.57 22.9s 17.3s 55.8s 6.8s 288.2 0 12 11 4

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer
0.6s
Hello.
हॅलो.
agent
1.3s
Hello.
हॅलो.
customer
2.0s
Yes.
हां.
agent
2.7s
Yes, am I speaking with Maltesh Niranjan ji?
हां, मल्तेश निरंजन जी बात कर रहे क्या?
customer
4.7s
Yes.
हां जी.
agent
5.4s
Yes, hello. This is Rohit calling from JSW One, from Mumbai.
जी नमस्ते, रोहित बात कर रहा था JSW One से, from Mumbai.
customer
8.3s
Yes, from where?
हां, कहां से?
agent
9.2s
From JSW One.
JSW One से.
customer
10.2s
Yes, tell me.
हां, बोलिए.
agent
11.0s
I got your number from Chetan ji and his your Chetan Jette. Maybe you were in touch with him before and your company, Sri Sai Agro Equipments, is registered on our platform.
आपका नंबर चेतन जी से मिला मुझे and उनका आपकी चेतन जट्टे। Maybe आप पहले टच में होंगे उनसे and श्री साई ऍग्रो इक्विपमेंट्स करके आपकी कंपनी हमारे प्लॅटफॉर्म पे रजिस्टर्ड है।
customer
18.2s
Okay.
agent
19.0s
So we haven't had any, I mean, we haven't started anything before, this was just a follow-up call. Do you have any requirement right now in HR?
तो हमारी पहले भी एक भी मतलब कोई भी स्टार्ट नहीं है, बस एक फॉलो-अप कॉल किया था। कुछ रिक्वायरमेंट है क्या अभी HR में?
customer
23.8s
The requirement is there every month. Tell someone to come and meet, please. Tell them to talk to our purchase department and all.
रिक्वायरमेंट तो हर महीना रहता है। किसी को आके मिलने के लिए बोलो ना थोड़ा। हमारे परचेस डिपार्टमेंट से वगेरा बात करने के लिए बोलिए।
agent
29.5s
Okay. Sir, your location, I mean, where is it?
अच्छा। सर आपका लोकेशन मतलब कहां पे है?
customer
31.2s
Whenever I get your call regularly, I say the same thing, tell someone to come and meet. They say they will come and meet, but no one comes.
मैंने आपका रेगुलरली जब भी कॉल आता है, मैं एक ही बात बोलता हूं, किसी को आने के मिलने के लिए बोलो बोलो करके। वो बोलते हैं आके मिलेंगे, लेकिन कोई आता नहीं है।
agent
37.0s
Okay.
अच्छा।
customer
37.3s
Sir, where is your office?
सर आपका ऑफिस किधर है?
agent
38.6s
Hubli, Karnataka.
हुबली, कर्नाटक।
customer
39.6s
In Karnataka, right? Okay, okay.
कर्नाटका में ना? Okay, okay.
agent
41.8s
Like that, sir, what will be your monthly consumption?
ऐसे सर मंथली कितना रहेगा कंसम्पशन आपका?
customer
44.0s
Sir, come here, you will get all the details.
सर इधर आइए, सभी डिटेल्स आपको मिल जाएगा।
agent
46.3s
Alright, alright. Okay.
ठीक है, ठीक है। Okay.
agent
47.6s
From JSW One.
JSW One से।