Call 21112178946509241 2026-09-15 · Rohit Mishra · 1:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 26 turns, clean transcript (0% inaudible) | Hindi | 26 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise (banging, workshop sounds) throughout the call, but speech is mostly intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.23
confidence high · +3/−1
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but failed to ask for permission, jumping directly to a requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook (price or availability signal) and instead opened by asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions; the conversation was immediately driven by the customer's price inquiry.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Hey, the requirement, I will tell you after waiting for two days.
Summary
The agent called Krishna Fabricators and immediately asked for a requirement, skipping the opener and hook. The customer deflected, saying they would have a requirement in two days, and then asked for the price. A key miscommunication occurred where the agent mistook the customer's size query ('six by four foot') for a price confirmation ('64'). The call ended without any discovery, qualification, or a concrete next step.
Coaching
You must follow the script structure: start with a permission-based opener and a supply/price hook before asking for requirements, which will help you control the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Was there any requirement for HR right now? The agent identified himself and the company but failed to ask for permission, jumping directly to a requirement question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook (price or availability signal) and instead opened by asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions; the conversation was immediately driven by the customer's price inquiry. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and consequently no relevant USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | CUSTOMER: No, six four size. Six foot by four foot. AGENT: Um, yes, that same 64, it's running around 64 250. The agent failed to qualify the requirement, misunderstanding the customer's size dimension 'six four' for the price '64'. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: I have sent you a WhatsApp, okay? If anything comes up, please let me know. The call ended with a generic, non-committal follow-up, not an agreed next step like a quote or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Hey, the requirement, I will tell you after waiting for two days. |
no response |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.659 | 19.5s | 10.1s | 80.4s | 4.6s | 316.9 | 0 | 13 | 13 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.9s
Hello?
हेलो?
agent
5.5s
Hello, can I speak to Krishna Fabricators, sir?
हेलो, कृष्णा फैब्रिकेटर से बात कर सकते हैं सर?
customer
7.3s
Yes.
हां।
agent
8.0s
Greetings sir, this is Rohit speaking, Rohit speaking from JSW One.
नमस्ते सर, रोहित बात कर रहा हूं, रोहित बात कर रहा हूं JSW One से।
customer
11.3s
Speak.
बोलिए।
agent
11.7s
Was there any requirement for HR right now?
कुछ अभी रिक्वायरमेंट था क्या HR का?
customer
13.8s
What thing?
क्या चीज?
agent
14.5s
Was there any requirement for HR?
HR का कुछ रिक्वायरमेंट था?
customer
16.0s
Hey, the requirement, I will tell you after waiting for two days.
अरे रिक्वायरमेंट दो दिन रुक के बता देंगे आपको।
customer
18.3s
What price have you set right now?
अभी क्या भाव कर रखे हो?
agent
19.5s
Right now it's 64. You need it in Delhi, right?
अभी 64 चल रहा है। दिल्ली में चाहिए ना आपको?
customer
21.6s
Hmm? No no, Jaipur.
हम्म? नहीं नहीं, जयपुर।
agent
23.0s
Jaipur. Yes, it's running around 64, what else.
जयपुर। हां वही 64 के अराउंड चल रहा है और क्या।
customer
25.4s
Six four.
छह चार।
agent
26.6s
Yes, HR.
हां, HR।
customer
27.3s
No, six four size. Six foot by four foot.
नहीं, छह चार साइज। छह फुट बाय चार फुट।
agent
30.6s
Um, yes, that same 64, it's running around 64 250.
अं, हां वही 64, 64 250 के अराउंड चल रहा है।
customer
33.8s
Okay.
अच्छा।
agent
34.8s
I... Sharma ji, I will send it to you.
मैं शर्मा जी मैं आपको डाल देता हूं।
customer
36.2s
Where is yours?
आपका कहां है?
agent
37.8s
Mine is in Ghaziabad.
मेरा है गाजियाबाद में।
customer
39.2s
Okay.
अच्छा।
agent
40.2s
Yes. And it's in Jaipur too, so it mainly comes from there.
हां। और जयपुर में भी है, तो उधर से ही आता है मेनली।
agent
42.2s
I have sent you a WhatsApp, okay?
मैंने आपको WhatsApp डाल दिया है, ठीक है?
agent
44.0s
If anything comes up, please let me know.
कुछ अगर कुछ आए तो बताइएगा।
customer
45.5s
Okay.
ठीक है।