Call 21112178946482191 2026-09-15 · Rohit Mishra · 1:20
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 19 turns, clean transcript (0% inaudible) | Hindi | 19 | supply_led (campaign_name:medium) |
Audio: clear: Slight background noise is present but does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.25
confidence high · +8/−3
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak and initially used the wrong company name.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked about the customer's business, volume, or current procurement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
Last time when there was a requirement, I had put it on there, but there was no response at all. So after that, whenever there is a requirement, we di
did well
Qualify
Do you have any requirement for HR right now?
Summary
The agent contacted a lead from 'Zyan Tools' after initially using the wrong company name. The customer immediately raised a past service issue, stating they had submitted a requirement previously but received no response. The agent ignored this feedback and asked about current needs. The customer confirmed no immediate requirement, and the call ended.
Coaching
When a customer gives you critical feedback about a past service failure, you must acknowledge it directly to rebuild trust before asking for new business.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak and initially used the wrong company name. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business, volume, or current procurement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement for HR right now? The agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If there's anything, let me know. The call was ended without a committed next step like a quote or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | Last time when there was a requirement, I had put it on there, but there was no response at all. So after that, whenever there is a requirement, we directly check in the market... |
Do you have any requirement right now? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.57 | 16.2s | 12.2s | 51.6s | 4.4s | 292.6 | 0 | 10 | 9 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello?
हॅलो?
agent
2.6s
Hello?
हॅलो?
customer
3.6s
Yes?
जी?
agent
4.4s
Yes, hello. This is Rohit speaking from the JSW One platform.
हांजी नमस्ते, रोहित बात कर रहा हूं JSW One के प्लॅटफॉर्म से।
customer
7.3s
Yes, hello. Tell me.
जी, नमस्ते। बताएं।
agent
8.6s
Am I speaking with Patel Paints?
ये पटेल पेंट्स से बात कर रहे हैं क्या?
customer
10.5s
With whom?
किससे?
agent
11.2s
Patel Paints.
पटेल पेंट्स।
customer
12.2s
No, wrong number.
नहीं, रॉंग नंबर।
agent
13.6s
Uh, one second, what is the name of your firm?
अह एक सेकंड, क्या नाम है आपके फर्म का?
agent
16.8s
Okay, speaking with Zyan Tools, Zyan Tools, right?
अच्छा, Zyan Tools से बात, Zyan Tools, हां?
customer
18.8s
Yes, yes.
जी, जी।
agent
19.8s
Okay, okay, okay. Yes, this was Rohit speaking from JSW One. Do you have any requirement for HR right now?
अच्छा, अच्छा, अच्छा। जी, रोहित बात कर रहा था JSW One से। अभी कुछ रिक्वायरमेंट थी क्या HR में?
customer
23.3s
Last time when there was a requirement, I had put it on there, but there was no response at all. So after that, whenever there is a requirement, we directly check in the market and
पिछले टाइम जब होती है तब उसपे डाल डाला था, कोई रिस्पॉन्स ही नहीं आया था। तो उसके बाद से कोई रिक्वायरमेंट होती है तो डायरेक्ट मार्केट में ही पता करते हैं और
agent
30.2s
Do you have any requirement right now?
अभी अभी रिक्वायरमेंट है कोई?
customer
31.3s
Not immediate, not immediate.
इमीडिएट नहीं है, इमीडिएट नहीं है।
agent
32.9s
Okay, okay, okay. Alright. No problem. If there's anything, let me know.
अच्छा, अच्छा, अच्छा। ठीक है। नो प्रॉब्लम। कुछ हो तो बताइएगा।
customer
35.8s
Absolutely, absolutely.
बिलकुल, बिलकुल।
agent
36.8s
Thank you.
थैंक यू।