Call 21112178946465131 2026-09-15 · Rohit Mishra · 0:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | new_registration (campaign_name:high) |
Audio: clear: No significant audio issues.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: wrong_product
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.47
confidence high · +7/−0
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The customer self-disqualified by stating they are in the pharmaceutical business before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent did not ask for an opportunity, which was the correct action as the lead was invalid.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The agent correctly closed the call by marking it lost, but this does not meet the rubric's specific criteria for a successful closure outcome (quote, callback, or walkthrough).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
did well
Warm welcome opener
Puneet ji, Rohit speaking from JSW One. You just registered on our platform.
Summary
The agent contacted a new registrant who immediately clarified the registration was accidental. The customer stated their business is in pharmaceuticals, making them an invalid lead for steel products. The agent acknowledged this and professionally closed the call by agreeing to mark the lead as lost.
Coaching
You correctly identified this was not a valid lead and ended the call professionally; the low score is a function of the rubric, not a reflection on your handling of this specific call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Puneet ji, Rohit speaking from JSW One. You just registered on our platform. The agent provided a standard, professional opening stating his name, company, and reason for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The customer immediately interrupted to state the registration was a mistake, preventing the agent from asking any profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The customer self-disqualified by stating they are in the pharmaceutical business before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
Platform education was not applicable as the customer confirmed they were not a potential buyer. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent did not ask for an opportunity, which was the correct action as the lead was invalid. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | I'll mark it as lost, okay. The agent correctly closed the call by marking it lost, but this does not meet the rubric's specific criteria for a successful closure outcome (quote, callback, or walkthrough). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.563 | 12.0s | 9.3s | 28.7s | 4.6s | 235.0 | 0 | 5 | 6 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.4s
Hello.
agent
4.0s
Yes Puneet ji, hello.
हां पुनीत जी नमस्ते।
customer
5.6s
Hello ji.
नमस्ते जी।
agent
6.4s
Puneet ji, Rohit speaking from JSW One.
पुनीत जी रोहित बात कर रहा हूं JSW One से।
customer
9.0s
Yes ji.
हां जी।
agent
9.9s
You just registered on our platform. Sol- Solace Neo Pharmaceuticals' company... I mean, it's probably your company.
आपने अभी हमारे प्लेटफार्म पर रजिस्टर किया था। सोल- सोलेस नियो फार्मास्यूटिकल्स के कंपनी मतलब आपकी कंपनी है शायद।
customer
15.0s
So what was registered, ji?
तो क्या रजिस्टर किया था जी?
agent
16.6s
You have registered your company on my platform, on JSW One MSME.
आपने अपनी कंपनी को रजिस्टर किया है मेरे प्लेटफार्म पे, JSW One MSME पे।
customer
19.7s
Yes yes, that happened by chance, ji. I was using some other app, it happened by chance, ji. My work is in pharmaceuticals.
हां हां वो by chance हो गया था जी। वो मैं कोई और app कर रहा था वो by chance हो गया जी। मेरा तो pharmaceutical का काम है।
agent
24.2s
I'll mark it as lost, okay. That...
मैं lost कर देता हूं, ठीक है। वो...
customer
25.6s
Yes, mark it as lost, ji please. Yes ji, please please.
हां lost कर दो जी please। हां जी please please।