Call 21112178946440651 2026-09-15 · Rohit Mishra · 0:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 8 turns, clean transcript (0% inaudible) | Gujarati | 8 | new_registration (campaign_name:high) |
Audio: clear: There is background conversation on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The call ended before any current requirement could be identified.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly with no attempt at a structured closure.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent confirmed the customer's name. The customer immediately complained about receiving too many calls and the call ended before any business could be discussed.
Coaching
When a customer immediately complains about too many calls, acknowledge their frustration before proceeding with the pitch.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Okay ji, hello, this is Rohit speaking from JSW One. The agent only provided a basic identification and did not deliver a warm welcome or position himself as a helper for the new registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Yes, am I speaking with Navas ji? The agent only verified the customer's name, which is just 1 of the 4 required questions, failing to meet the threshold for a partial pass. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before any platform education could be provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The call ended before any current requirement could be identified. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly with no attempt at a structured closure. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.58 | 4.0s | 2.9s | 34.1s | 2.3s | too short | 0 | 3 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello
હેલો
agent
3.2s
Hello
हेलो
customer
3.8s
Hello
હેલો
customer
4.5s
Yes, speak.
હા બોલો
agent
5.4s
Yes, am I speaking with Navas ji?
हाँ, नवास जी से बात कर रहे क्या?
customer
7.1s
Yes
હા
agent
8.5s
Okay ji, hello, this is Rohit speaking from JSW One.
अच्छा जी नमस्ते, रोहित बात कर रहा हूँ JSW One से।
customer
11.2s
How many calls do you make, brother?
કેટલા ફોન કરો ભાઈ?