21112178946416132 · Call

Call 21112178946416132 2026-09-15 · dhruv · 1:40

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_PANIndia_NewReg_260526	No_requirement	full conversation 26 turns, clean transcript (0% inaudible)	Gujarati	26	new_registration (campaign_name:high)

Audio: clear: Some minor background noise and crosstalk at the beginning, but it doesn't significantly affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.5/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

2 /4 flags

segment: wrong_product material: Stainless Steel (SS)

3 · Supply

out_of_stock

Agent stated Stainless Steel (SS) is no longer sold on the online platform.

4 · Sentiment

the CUSTOMER

+0.20

confidence high · +2/−0 from 4 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The agent started discovery correctly, but the conversation was cut short after the customer revealed they only need a product not sold on the platform.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified The customer's only requirement was for a product not sold online, so no opportunity could be identified or pursued for this channel.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended by helpfully directing the customer to an offline channel, which is not one of the three specified successful closure outcomes.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

did well

Warm welcome opener

Sir, I am calling from JSW One. Sir, we received an account registration on our portal for Morbi, for the Morbi location.

Summary

The customer, a manufacturer, registered to inquire about Stainless Steel (SS). The agent correctly identified that SS is no longer sold on the JSW One online platform and directed the customer to the offline distribution channel, which the customer accepted.

Coaching

You handled this difficult call well by correctly identifying the product mismatch and helpfully redirecting the customer. To improve, try to complete all four basic profile questions (NR2) before moving to deeper discovery.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Sir, I am calling from JSW One. Sir, we received an account registration on our portal for Morbi, for the Morbi location. The agent opened the call by referencing the customer's recent registration, which is a helpful, non-aggressive approach.
NR2 Verify basic profile (4 Qs)	1	partial	2	0.5	Universal Industry? ... for the Morbi location. The agent confirmed the company name and location but did not ask about procurement involvement or contact details before the call pivoted.
NR3 Full discovery (8 Qs)	3	fail	2	0.0	Are we in manufacturing or what is our mode of business? ... and what do we manufacture, I mean? The agent started discovery correctly, but the conversation was cut short after the customer revealed they only need a product not sold on the platform.
NR4 Platform education	1	fail	–	0.0	Platform benefits were not discussed as the customer's required product (SS) is not sold on the platform, making a USP pitch irrelevant.
NR5 First opportunity identified	2	fail	–	0.0	The customer's only requirement was for a product not sold online, so no opportunity could be identified or pursued for this channel.
NR6 Closure - one of three outcomes	2	fail	–	0.0	The call ended by helpfully directing the customer to an offline channel, which is not one of the three specified successful closure outcomes.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.571	18.4s	13.8s	67.8s	3.4s	270.7	0	12	13	2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

unknown

0.0s

[crosstalk]

customer

2.1s

Hello.

હલો

agent

3.0s

Hello.

હલો

customer

4.2s

Speak.

બોલો

customer

4.8s

Universal Industry?

યુનિવર્સલ ઇન્ડસ્ટ્રી?

agent

6.0s

Yes.

હા

agent

6.6s

Sir, I am calling from JSW One.

સરજી JSW One થી વાત કરું છું.

customer

8.4s

Yes, speak.

હા બોલો

agent

9.3s

Sir, we received an account registration on our portal for Morbi, for the Morbi location.

સર, આપણે એકાઉન્ટ રજીસ્ટ્રેશન આવેલું આપણા પોર્ટલ ઉપર મોરબી માટે, મોરબી લોકેશન માટે.

customer

12.5s

Yes, yes.

હા હા

agent

13.0s

I needed a little understanding, sir. Are we in manufacturing or what is our mode of business?

મને થોડું અંડરસ્ટેન્ડિંગ જોતું તું સાહેબ, આપણે મેન્યુફેક્ચરિંગમાં છે કે વોટ ઇસ ધ મોડ ઓફ બિઝનેસ આપણો?

customer

16.6s

Manufacturing.

મેન્યુફેક્ચરિંગ

agent

17.7s

Okay, and what do we manufacture, I mean?

ઓકે, અને આપણે શું મેન્યુફેક્ચર કરીએ મતલબ?

customer

19.5s

Right now, we are manufacturing brass.

અત્યારે તો આપણે બ્રાસ મેન્યુફેક્ચરિંગ કરી છીએ.

agent

21.5s

I see.

અચ્છા.

customer

22.0s

Brass parts.

બ્રાસ પાર્ટ.

agent

22.8s

Hmm.

હમ.

customer

23.4s

But I had put an inquiry for SS, but it doesn't show our SS in JSW.

પણ એસએસ માટે મેં ઇન્ક્વાયરી નાખી તી, પણ આપણું એસએસ એમાં બતાવતા નથી JSW માં.

agent

26.4s

Actually sir, the problem is that SS, we have stopped selling it online.

એક્ચ્યુલી સાહેબ શું છે એને પ્રોબ્લેમ કે એસએસ જે છે ને અમે લોકોએ ઓનલાઇન બંધ કરી દીધું છે સેલ કરવાનું.

customer

29.9s

Yes, yes.

હા હા

agent

30.4s

You will have to do it from our offline distribution channel in Ahmedabad.

એ તમને જે અમારો ઓફલાઇન ડિસ્ટ્રીબ્યુશન ચેનલ છે ને અમદાવાદમાં, ત્યાંથી જ કરવું પડશે અમારે.

customer

33.9s

Yes, yes, okay. Yes, then I will contact from here in Rajkot, sir, our JSW one.

હા હા, ઓકે. હા તો પછી અહિયાં રાજકોટથી કોન્ટેક્ટ કરી લઈ તો સાહેબ, આપણા JSW નો.

agent

37.1s

Done, done. No problem.

ડન ડન. કઈ વાંધો નહિ.

customer

38.2s

Yes.

હા.

customer

39.0s

Okay, okay, okay.

ઓકે ઓકે ઓકે.

agent

40.1s

Okay.

ઓકે.