Call 21112178946405441 2026-09-15 · Jeevan Jeejo · 1:32
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 17 turns, clean transcript (0% inaudible) | English | 17 | supply_led (campaign_name:medium) |
Audio: clear: The agent and customer code-mix between English and Tamil.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.13
confidence high · +9/−4
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, instead asking about language preference.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not use a hook, but instead immediately listed products.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked before the customer ended the conversation.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
So I just wanted to know if you are looking forward for any HR, CR sheet, coil, TMT bars or anything?
Summary
The agent called to follow up on a registration from 'VMW and Laser Tech'. After confirming the company, the agent immediately asked if they needed any products from a generic list. The customer stated they had no current requirement and would call back when they did, which the agent accepted without setting a next step.
Coaching
When a customer is impatient, don't jump to a product list. Instead, use a strong, quick hook (e.g., "We have HR coil available for immediate dispatch in your area") to earn their attention before attempting discovery.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, instead asking about language preference. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not use a hook, but instead immediately listed products. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked before the customer ended the conversation. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | So I just wanted to know if you are looking forward for any HR, CR sheet, coil, TMT bars or anything? Agent successfully asked if a requirement existed, though the customer stated they had none. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent accepted the customer's vague "I'll call you back" without setting a specific next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.745 heavy | 21.3s | 7.3s | 63.4s | 5.3s | 318.3 | 0 | 10 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello.
agent
2.0s
Hello.
agent
2.9s
Uh, hi, uh, good afternoon. Am I talking to VMW and Laser Tech?
customer
5.7s
No, sir.
agent
6.5s
No, who is this?
agent
7.6s
Uh, sir, this is Jeevan. I am basically speaking from the JSW One platform. So...
Uh, sir, this is Jeevan. நான் பேசிக்கலி JSW One பிளாட்பார்ம்ல இருந்து பேசுறேன். அப்போ...
customer
11.0s
Sorry, tell me what?
agent
11.8s
I am calling from JSW One platform.
agent
13.6s
I got a, you know, registration in the name of VMW Laser Tech. So wanted to...
customer
17.4s
Yes, yes, yes, right, right, right, right. Yes, yes, yes.
agent
19.5s
Yeah. So sir, are you comfortable with English, Hindi or Tamil, whatever?
customer
21.7s
Okay, sir. Tell me, what do you want, sir? What do you want?
Okay, sir. சொல்லுங்க, what do you want, sir? What do you want?
agent
23.7s
No, I am calling with respect to this enquiry that you have put. So I just wanted to know if you are looking forward for any HR, CR sheet, coil, TMT bars or anything?
customer
29.1s
No, sir. When we need, I'll call you back.
agent
30.6s
Alright, alright. No worries. Thank you so much.
agent
32.1s
Thank you, sir.
customer
33.0s
Thank you.