21112178946247971 · Call

Call 21112178946247971 2026-09-15 · sudeeps · 1:59

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	No_requirement	full conversation 28 turns, clean transcript (0% inaudible)	Hindi	28	supply_led (campaign_name:medium)

Audio: clear: The audio is clear with minimal background noise.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

4.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

spec_not_available

The customer required a width of 1830mm, which the agent correctly identified is not a standard stock size and is only available via a large MTO (Make to Order).

4 · Sentiment

the CUSTOMER

+0.35

confidence high · +8/−0 from 21 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) Agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) Agent asked no discovery questions about the customer's business, monthly volume, or current suppliers, moving straight to qualification.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−1.0 pts Pitch (2-3 USPs) No discovery was done, and consequently no relevant USPs were pitched. The agent only provided a price when asked.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.

did well

Opener & permission

Hello, uh Mr. Chintan Makwana from Jai Mahakali Steel? ... This is Sudeep speaking from JSW One MSME, Jindal Steel.

Qualify

I wanted to understand if you have any live requirement for HR or HRPO?

Summary

The agent followed up with a registered lead in Gujarat. The customer had an immediate requirement for HR coil but in a non-standard 1830mm width. The agent correctly informed the customer that this width is a non-stock, Make-to-Order item requiring a large volume, and provided the price for standard sizes. The call ended without a firm next step, with the agent asking the customer to get in touch if they need standard sizes.

Coaching

You missed the opportunity to build rapport and understand the customer's business by skipping discovery entirely; always ask about their manufacturing and procurement habits before asking for an order.

Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	Hello, uh Mr. Chintan Makwana from Jai Mahakali Steel? ... This is Sudeep speaking from JSW One MSME, Jindal Steel. Agent greeted, used the customer's name, and identified himself and JSW One, and the customer engaged willingly, implying permission was granted.
SL2 Hook (supply/price signal)	2	fail	–	0.0	Agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement.
SL3 Discovery (6 Qs)	2	fail	0	0.0	Agent asked no discovery questions about the customer's business, monthly volume, or current suppliers, moving straight to qualification.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No discovery was done, and consequently no relevant USPs were pitched. The agent only provided a price when asked.
SL5 Qualify	2	pass	–	2.0	I wanted to understand if you have any live requirement for HR or HRPO? Agent successfully asked for a live requirement and correctly identified that the customer's requested width was not a standard size.
SL6 Closure with next step	1	fail	–	0.0	If you have any requirement, then you tell me on the number I am WhatsApping you from. The agent did not establish a committed next step, placing the onus on the customer to re-initiate contact.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.452	51.3s	62.2s	5.5s	7.9s	255.0	0	14	14	4

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.0s

Hello?

हलो?

agent

1.8s

Hello, uh Mr. Chintan Makwana from Jai Mahakali Steel?

हलो, अह मिस्टर चिंतन मकवाना फ्रॉम जय महाकाली स्टील?

customer

4.7s

Yes.

हां जी।

agent

5.3s

Chintan ji, very good afternoon. This is Sudeep speaking from JSW One MSME, Jindal Steel.

चिंतन जी, वेरी गुड आफ्टरनून। सुदीप बोल रहा हूं JSW One MSME से, जिंदाल स्टील।

customer

9.1s

Yes sir. Yes, yes, yes, yes.

हां जी सर। जी, जी, जी, जी।

agent

10.6s

Your company was registered, sir, for Amreli, Gujarat. This was a follow-up call regarding your steel procurement, sir. I wanted to understand if you have any live requirement for HR or HRPO?

ये आपका कंपनी रजिस्टर्ड था सर अमरेली के लिए, गुजरात। आपके स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था सर। अभी ये समझना था कुछ लाइव रिक्वायरमेंट है सर आपको HR और HRPO में?

customer

18.8s

In HR, sir, we have a running requirement of 1500 2500, 1500 6300, 5 mm, 4 mm, 6 mm.

HR में सर हमें रनिंग में रहता है पंद्रह सौ पच्चीस सौ रहता है, पंद्रह सौ त्रेसठ सौ रहता है, 5 mm, 4 mm, 6 mm.

agent

24.6s

Great. What do you need immediately?

बढ़िया। अभी इमीडिएटली क्या चाहिए आपको?

customer

26.7s

Right now I need 1830 by 3660, in 5 mm and 6 mm.

मुझे अभी अठारह सौ तीस बाय छत्तीस सौ साठ, 5 mm और 6 mm में।

agent

30.8s

1830, are you talking about the width?

अठारह सौ तीस विड्थ बोल रहे हो आप?

customer

32.6s

Yes, width.

हां विड्थ।

agent

33.1s

The width that we have, it comes in 1250, 1500, and 2000, sir. That is our standard width.

विड्थ जो रहती है ना बारह सौ पचास, पंद्रह सौ और दो हजार में आती है सर हमारी स्टैंडर्ड विड्थ है।

customer

37.5s

1830 is not available?

अठारह सौ तीस नहीं आता है?

agent

38.9s

1830 is available on MTO (Make to Order), sir. When you place an order at the plant for 400 tons, then you get it. It's not available as standard, it's very rarely available with us.

अठारह सौ तीस MTO ऑर्डर में मिलता है सर आपको। जब आप प्लांट में ऑर्डर लगाते हो ना चार सौ टन का, तब मिलता है। ऐसा स्टैंडर्ड अवेलेबल नहीं रहता, बहुत रेयरली अवेलेबल रहता है हमारे पास।

customer

46.6s

Okay, okay, okay, okay.

अच्छा, अच्छा, अच्छा, अच्छा।

agent

47.6s

Alright. If there is anything in these standard sizes, Chintan ji, I will WhatsApp you right now. Uh, if something comes up in that, you tell me, then we can talk further accordingly.

ठीक है। ये स्टैंडर्ड साइजेस में कुछ रहता है ना चिंतन जी, मैं आपको WhatsApp करता हूं अभी। अह उसमें कुछ आता है तो आप बात बताइए मुझे, फिर अपन वैसे आगे बात करते हैं।

customer

54.1s

What is it now, what is the rate now, sir?

क्या है अभी, अभी क्या रेट है सर?

agent

55.8s

For Gujarat, our standard size is going for 64850, in E250.

गुजरात का अपना स्टैंडर्ड साइज का चल रहा है 64850, E250 में।

customer

59.6s

In E250, 64... 50?

E250 में 64... 50?

agent

101.3s

64, 64850. It's in Kanma, in E250. From 2.5 mm up to 12 mm.

64, 64850. कनमा में है, E250 में है। 2.5 mm से लेके 12 mm तक का।

customer

106.6s

Okay, okay. And for 2 mm, 500 plus?

ओके, ओके। और 2 mm का 500 प्लस?

agent

109.0s

For 2 mm, it's 750 plus.

2 mm का 750 प्लस।

customer

110.3s

750 plus. Okay, okay.

750 प्लस। ओके, ओके।

agent

112.0s

Alright sir.

ठीक है सर।

customer

112.6s

Alright, alright.

ठीक है, ठीक है।

agent

113.1s

If you have any requirement, then you tell me on the number I am WhatsApping you from. I have called you from the system's number.

कुछ रहता है तो फिर आप, मैं आपको WhatsApp कर रहा हूं ना, वो नंबर पे बताइए। ये मैंने आपको सिस्टम के नंबर से फोन किया है।

customer

117.1s

Sure, sure, sure.

agent

118.0s

Okay, thank you.

चलो, थैंक यू।