Call 21112178946174781 2026-09-15 · sudeeps · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Call_back_later | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present but doesn't significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +2/−1
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and went directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions about the customer's business, volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was performed, and no USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
habit You did 77% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener & permission
Chirag ji, Sudip here from JSW One MSME Jindal Steel.
Qualify
Just wanted to understand, do you have any requirement right now in MS grade, HR V250, 350, sir?
Summary
The agent followed up with a registered lead from a laser tech company. The agent skipped the hook and discovery, asking directly for a current requirement. The customer had no immediate need but suggested a requirement might arise in one week, so the agent scheduled a specific callback.
Coaching
You missed the opportunity to build value by skipping the hook and discovery; even with no immediate need, a hook gives the customer a reason to remember you for their next requirement.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Chirag ji, Sudip here from JSW One MSME Jindal Steel. The agent successfully introduced themself, the company, and used the customer's name. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook and went directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Just wanted to understand, do you have any requirement right now in MS grade, HR V250, 350, sir? The agent correctly asked if a current requirement exists. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll call you by 21st, okay? The agent secured a specific callback date after the customer indicated a future need. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.771 heavy | 19.2s | 5.7s | 37.1s | 5.3s | 284.4 | 0 | 9 | 8 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello.
agent
3.1s
Hello.
customer
4.5s
Hello.
agent
5.2s
Patel?
customer
6.4s
Hello.
agent
6.9s
Hello.
agent
7.5s
Chirag ji, Sudip here from JSW One MSME Jindal Steel.
customer
10.7s
Yes, tell me.
हां जी, बोलिए।
agent
11.7s
Chirag ji, your company Shivakash Laser Tech Industries was registered on our portal, for this... this was a follow-up call regarding your steel procurement, sir.
चिराग जी, आपकी कंपनी शिवाकाश लेजर टेक इंडस्ट्रीज रजिस्टर्ड थी हमारे पोर्टल पर, फॉर दिस आपके स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था सर।
customer
17.0s
Okay.
agent
17.4s
Just wanted to understand, do you have any requirement right now in MS grade, HR V250, 350, sir?
Just wanted to understand अभी MS ग्रेड में HR V250, 350 में कुछ रिक्वायरमेंट है सर आपको?
customer
22.2s
Uh no sir, not right now.
अह नहीं सर, अभी तो कुछ नहीं है।
agent
24.4s
Oh, okay okay. When can it come, sir? By the way sir, I'll schedule the next follow-up call, Chirag ji.
ओह, ओके ओके। कब तक आ सकती है सर? वैसे सर, नेक्स्ट फॉलो-अप कॉल रखता हूं चिराग जी।
customer
27.8s
Uh sir, one week.
अह सर, one week.
agent
29.0s
In one week? Okay. I'll call you by 21st, okay?
One week में? Okay. I'll call you by 21st, okay?
customer
31.5s
Okay, okay.
agent
32.3s
Alright? Thank you.
ठीक है? Thank you.