Call 21112178946131311 2026-09-15 · sudeeps · 1:23
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: The conversation is heavily code-mixed with English, especially for business and technical terms.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.33
confidence high · +0/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, which is a required part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The customer interrupted before a hook could be delivered, and the agent never attempted to introduce one.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions; the customer volunteered their business type but was not prompted.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
We are traders, sir, not manufacturers. So in your rates, that is not workable, sir.
Summary
The agent contacted a lead who immediately identified as a trader and objected to JSW's pricing based on past experience. The agent quoted a current ex-works price which the customer confirmed was unworkable for their business model. The call ended without any discovery or agreed next steps.
Coaching
When a customer immediately raises a strong objection like price, you must handle it using the playbook before giving up on the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, which is a required part of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer interrupted before a hook could be delivered, and the agent never attempted to introduce one. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions; the customer volunteered their business type but was not prompted. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the conversation was derailed by the price objection and never recovered. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not ask if the customer had a current requirement or attempt to capture any details. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly after the price was rejected, with no next step proposed or agreed upon. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | We are traders, sir, not manufacturers. So in your rates, that is not workable, sir. |
if you have a better quantity, then I can give you competitive rates, sir, of the market. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.652 | 25.9s | 13.8s | 43.3s | 8.3s | 259.5 | 0 | 8 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
हॅलो.
agent
2.0s
A1 Steel?
customer
3.4s
Speak.
बोलो.
agent
4.3s
Sir, very good afternoon, Sudip speaking from JSW One MSME, Girnar Steel.
सर, वेरी गुड आफ्टरनून, सुदीप बोल रहा हूं JSW One MSME से, गिरनार स्टील।
customer
7.9s
Yes, tell me sir.
हां, बोलिए सर।
agent
8.8s
Sir, your company is registered on our portal, basically for the Pune location. Your steel...
सर, ये आपका कंपनी रजिस्टर्ड है सर पोर्टल पर हमारे, पुणे लोकेशन के लिए बेसिकली। आपके स्टील...
customer
12.1s
I have spoken before, sir.
पहले भी बात हुई थी सर मेरी।
agent
13.4s
Okay.
ओके।
customer
14.3s
With JSW One, but sir, something about the rate is not working out in that. We are traders, sir, not manufacturers. So in your rates, that is not workable, sir.
JSW One में, लेकिन सर कुछ रेट का नहीं हो पा रहा है उसमें। हम लोग ट्रेडर है सर, मैन्युफैक्चरर नहीं है। तो आपके रेट्स में वो वर्केबल नहीं है सर।
agent
20.3s
You are getting the rate on the higher side, is that what you're saying?
आपको रेट हायर साइड पर आ रहा है, ऐसा बोल रहे हो।
customer
22.6s
Yes, the rate is on a very high side.
हां, रेट बहुत हायर साइड में है।
agent
24.6s
Okay okay, fine. No problem, sir. If you have some quantity in this HR in E250, if you have a better quantity, then I can give you competitive rates, sir, of the market.
अच्छा अच्छा, ठीक है। चलो कोई नहीं सर। अगर आपका ये HR में E250 में कुछ रहता है क्वांटिटी, अगर आपका बेटर क्वांटिटी रहता है ना, तो मैं आपको कॉम्पिटिटिव रेट्स दे सकता हूं सर मार्केट के।
customer
31.5s
What sir, what is your rate for HR E250?
क्या सर, रेट क्या है आपका HR E250 का?
agent
33.1s
Today our rate is running at, sir, for Pune 64250, ex-Chakan. Per metric ton plus GST. And this is for E250 from 2.5 mm up to 12 mm.
आज का हमारा रेट चल रहा है सर फॉर पुणे 64250, एक्स-चाकण। पर मेट्रिक टन प्लस GST। एंड दिस इज फॉर E250 2.5 mm से लेके 12 mm तक का।
customer
42.1s
That's right sir, in that, where... we are not workable, sir.
बराबर है सर, उसमें कहां हम वर्केबल नहीं है सर।
agent
44.9s
Okay. Okay sir, thank you.
ठीक है। ओके सर, थैंक यू।