Call 21112178946105941 2026-09-15 · sudeeps · 2:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 38 turns, clean transcript (0% inaudible) | Marathi | 38 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.38
confidence high · +10/−0
from 17 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The customer immediately took control of the call to state their need, so the agent never delivered a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any discovery questions; the customer volunteered what they manufacture, but no other information was gathered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Despite the customer stating a requirement for 'next week', the agent did not ask for any specifics like grade, thickness, or quantity.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
objection
The customer raised 1 objection
you did not answer:
price
Just that we need a proper rate.
did well
Opener & permission
AGENT: Sir, hello. This is Sudip speaking from JSW One MSME, JSW Steel. CUSTOMER: Yes, tell me sir.
Pitch (2-3 USPs)
AGENT: Our rate is very competitive in the market.
Summary
The customer, a trader transitioning to manufacturing with a new laser cutter, proactively stated they will have a requirement for thin material starting next week. They inquired about delivery timelines and pricing. The agent explained the 2-3 day delivery to Pune and committed to a callback on a specific date, but failed to qualify the requirement by asking for material grade, thickness, or quantity.
Coaching
When a customer confirms an upcoming requirement, you must immediately ask for the specific grade, thickness, and quantity so you can prepare a quote.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | AGENT: Sir, hello. This is Sudip speaking from JSW One MSME, JSW Steel. CUSTOMER: Yes, tell me sir. The agent introduced himself and the company, and the customer gave implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer immediately took control of the call to state their need, so the agent never delivered a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | CUSTOMER: our laser cutting will start. The agent did not ask any discovery questions; the customer volunteered what they manufacture, but no other information was gathered. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | AGENT: Our rate is very competitive in the market. The agent responded to the customer's direct questions about delivery time and price, which function as relevant USPs in this context. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Despite the customer stating a requirement for 'next week', the agent did not ask for any specifics like grade, thickness, or quantity. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | AGENT: I will call you on Monday, the 21st then, this coming Monday. CUSTOMER: Yes, fine, fine, fine, fine. Definitely. The agent set a specific, agreed-upon date for a callback, which constitutes a clear next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Just that we need a proper rate. |
I will get it done, sir, don't you worry about that. Our rate is very competitive in the market. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.496 | 40.7s | 41.3s | 86.0s | 6.5s | 347.9 | 0 | 17 | 21 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
हॅलो?
agent
1.4s
Hello.
हॅलो.
customer
2.0s
Yes sir.
हां सर.
agent
2.5s
Apex Trader?
customer
3.5s
Yes.
हो.
agent
4.3s
Sir, hello. This is Sudip speaking from JSW One MSME, JSW Steel.
सर नमस्कार, सुदीप बोलतोय JSW One MSME मधनं, JSW Steel.
customer
7.7s
Yes, tell me sir.
हां, बोला सर.
agent
8.4s
Your company is registered on our portal for Pune, sir.
तुमची कंपनी registered आहे सर portal वर आपल्या पुण्या साठी.
customer
10.5s
Yes sir, what's happening now is, in the next four to eight days, our laser cutting will start.
हो सर, आता काय आहे, आता आपलं एक पुढच्या चार-आठ दिवसांमध्ये laser cutting चं चालू होतंय.
agent
14.5s
Okay.
customer
15.0s
At that time, we will need more of your thin material. We have bought a laser machine ourselves.
तेव्हा तुमचा बारीक माल आपल्याला जास्त लागेल. आपण स्वतःच laser machine घेतली.
agent
17.8s
You bought it? You're saying you bought a laser machine, right?
घेतली का? Laser machine घेतली म्हणताय ना?
customer
19.4s
Yes, yes, yes, we bought a laser machine.
हो हो हो, laser machine घेतली.
customer
21.4s
So our production will start from next week, at that time we will need more of your material. Now, what we were doing was more trading, we were dealing in thick material.
तर आपलं next week पासून production चालू होईल, तेव्हा तुमचा माल जास्त लागेल. आता काय आपण जास्त trading करत होतो, जाड्या मालामध्ये करत होतो.
customer
27.3s
But now we have done it ourselves. Yes.
पण आता आपण स्वतः केली ना. हा.
customer
29.5s
So in how many days will your delivery arrive?
तर हे तुमचं किती दिवसात delivery येईल?
agent
31.3s
See, with us, our material is in coil form, sir, okay? When you give us an order, we will cut the material from the coil and give it to you. For that, it will take roughly, say, two to three days to give delivery to Pune.
आपल्या इथे बघा, material आपला coil form मध्ये असतं सर, okay? तुम्ही जेव्हा आम्हाला order देणार, आम्ही coil मधनं material cut करणार आणि तुम्हाला देणार. त्याच्यामध्ये एक साधारणतः पकडा दोन ते तीन दिवस लागतील पुण्याला delivery देण्यासाठी.
customer
38.2s
No, you have plants in Pune itself, right? Some people's?
नाही पुण्यालाच तुमचे plant आहे ना काही लोकांचे?
agent
40.4s
Yes, we have a warehouse in Chakan. Chakan and Kalamboli.
हा, आपलं चाकणला warehouse आहे. चाकण आणि कळंबोली.
customer
42.4s
Wherever the material is available, yes.
जिथे material available हा.
agent
43.8s
wherever it's available, we will do it from there, right sir? If it's not in Chakan, it will be in Taloja. Then we will do it from Taloja. That's how it is.
budget available असेल तिकडनं करणार ना सर आपण. जर चाकणला नसलं तर तळोजाला असणार. मग तळोजावरून करणार आपण. असं आहे.
customer
48.1s
Okay. Meaning you will give it in two to three days.
ठीक आहे. म्हणजे तुम्ही दोन ते तीन दिवसांमध्ये देणार.
agent
50.2s
In two to three days, the material will reach you.
दोन ते तीन दिवसांमध्ये material पोहोचून जाईल तुमच्याकडे.
customer
52.5s
Okay, okay. That's fine, sir. Our production is starting now. One, it's starting next week.
ठीक आहे, ठीक आहे. चालेल सर. आता आमचं चालू होतंय production. एक next week मध्ये चालू होतंय.
agent
55.8s
I will call you on Monday, the 21st then, this coming Monday.
मी तुम्हाला सोमवारी call करतो एकवीस तारखेला मग, पुढच्या येणाऱ्या सोमवारी.
customer
58.2s
Yes, fine, fine, fine, fine. Definitely.
हो, चालेल, चालेल, चालेल, चालेल. नक्की.
agent
59.9s
Our, I mean, production... I will WhatsApp you.
आपलं म्हणजे production मी तुम्हाला WhatsApp करून ठेवतो.
customer
61.2s
Now tell me, this number always comes from a different number every time. This
आता मला सांगा, हे प्रत्येक वेळेस नेहमी नंबर वेगळ्या नंबर वरून येतो. हा
agent
63.4s
Yes, you know what? We have to call from the system, sir, okay? Right now, I have called you from the system's number. I will WhatsApp you my personal number. You save that, okay?
हा, काय माहित आहे का? System मधनं फोन करावा लागतो सर आम्हाला, okay? आता सध्या मी तुम्हाला system च्या नंबरने फोन केलाय. मी माझा वैयक्तिक नंबर तुम्हाला WhatsApp करून टाकतो, personal number. तुम्ही तो save करून घ्या, okay?
customer
70.2s
Fine, fine, fine.
चालेल, चालेल, चालेल.
agent
71.2s
What did you say your name was?
तुमचं नाव काय बोलता?
customer
72.6s
Ram Morade.
राम मोराडे.
agent
73.8s
Ram sir. Okay Ram sir, I will WhatsApp you immediately after this call, okay?
राम सर. Okay राम सर, मी तुम्हाला लगेच WhatsApp करतो हा call झाल्यावर, ठीक आहे?
customer
76.4s
Yes, yes, we will need the material from next week, sir.
हो हो, एक next week पासून आपल्याला लागणार सर material.
agent
78.4s
Okay, okay, fine, fine. I will call.
Okay, okay, चालेल, चालेल. मी फोन करतो.
customer
79.9s
Just that we need a proper rate. Meaning, now we buy from others, even if it's thin material, but we will need a proper rate from you.
फक्त rate आपल्याला व्यवस्थित लागतो. म्हणजे आता आपण घेतो दुसऱ्यांकडून, समजा बारीक जरी असलं तर, पण rate असा व्यवस्थित लागेल तुमचा.
agent
85.0s
I will get it done, sir, don't you worry about that. Our rate is very competitive in the market.
मी करून देईल सर, त्याचा तुम्ही tension घेऊ नका. आपला rate खूप competitive आहे market मध्ये.
customer
88.0s
Okay, fine sir, fine, fine.
ठीक आहे, चालेल सर, चालेल, चालेल.