Call 21112178945815681 2026-09-15 · sudeeps · 1:24
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Marathi | 13 | supply_led (campaign_name:medium) |
Audio: clear: The audio quality is good with no significant background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.04
confidence high · +2/−1
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, jumping directly into a requirement question after the introduction.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook; instead, the first question was a direct check for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated they had no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Do you currently have any requirement in steel that you are planning to close immediately?
Summary
The agent contacted a customer from an engineering company who immediately raised a past service failure where the required material (E250 C grade) was unavailable. The agent acknowledged the history but did not attempt to rebuild trust, instead asking directly for a current requirement. The customer had no immediate need, so the agent shared his contact details for future inquiries and ended the call.
Coaching
When a customer raises a past service failure, first acknowledge the issue and try to rebuild trust before asking for a new requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, jumping directly into a requirement question after the introduction. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook; instead, the first question was a direct check for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted and the call was cut short. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you currently have any requirement in steel that you are planning to close immediately? Agent successfully asked for an immediate requirement at the start of the call. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | from now on, if there is anything, connect with me. The closure was passive, placing the onus on the customer to re-initiate contact rather than setting a specific, agent-owned next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.758 heavy | 29.1s | 9.3s | 45.6s | 10.1s | 251.5 | 0 | 6 | 7 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
हॅलो.
agent
1.8s
Hello. Mr. Vishal Karale from Shri Mahalakshmi Engineering?
customer
5.6s
Yes sir, speaking.
हा सर बोल रहा हूं।
agent
6.7s
Vishal sir, Sudip speaking from JSW One MSME Mandi, Jindal Steel. Your company was registered on the portal, sir, I had called regarding a steel purchase. Do you currently have any requirement in steel that you are planning to close immediately?
विशाल सर सुदीप बोलतोय JSW One MSME Mandi, जिंदाल स्टील. तुमची कंपनी रजिस्टर्ड होती सर पोर्टलवर, स्टील परचेस संदर्भात फोन केला होता. सध्या आता स्टील मध्ये काय रिक्वायरमेंट आहे का आपल्याला जी इमिजेट प्लॅन करतात क्लोज करण्यासाठी?
customer
17.5s
No sir, at that time I needed our E250 C grade material. I didn't get it from you at that time.
नाही सर मला त्या वेळेला ना आपलं E250 C grade मध्ये मटेरियल पाहिजे होतं. त्या वेळेला मिळालं नाही तुमच्याकडून.
agent
23.0s
Yes, yes, yes, yes. Correct, I'm looking. You were in connect with Mishra, right? Aditya Mishra?
हो हो हो हो. बरोबर, बघतोय मी. मिश्रा सोबत कनेक्ट मध्ये होते ना तुम्ही आदित्य मिश्रा?
customer
26.6s
Yes, correct.
हा, बरोबर.
agent
27.7s
Okay, that's fine. Is there any requirement immediately now?
ठीक आहे, चालेल. आता काय इमिजेटली आहे का रिक्वायरमेंट?
customer
30.2s
No sir, no.
नाही सर, नाही.
agent
31.0s
Okay, fine. I will forward my number to you. Now Mishra sir is not in the company, he has left. So from now on, if there is anything, connect with me. The number that I will WhatsApp, call on that. It's a system number. Okay?
ओके, ठीक आहे. मी तुम्हाला माझा नंबर फॉरवर्ड करतो. आता मिश्रा सर कंपनी मध्ये नाहीये, सोडून गेले ते. तर इथून पुढे काय असेल तर माझ्याशी कनेक्ट करा. मी नंबर जो WhatsApp करेन ना, त्यावर कॉल करा. सिस्टमचा नंबर आहे. ठीक आहे?
customer
40.0s
Okay sir. Okay sir.
ओके सर. ओके सर.
agent
41.1s
Okay. Thank you.
ओके. थँक्यू.
customer
42.1s
Okay.
ओके.