21112178945655471 · Call

Call 21112178945655471 2026-09-15 · Aditya Pandey · 1:48

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	Interested	full conversation 24 turns, clean transcript (0% inaudible)	Hindi	24	supply_led (campaign_name:medium)

Audio: clear: There is some minor background noise but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

3.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.68

confidence high · +10/−1 from 6 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent did not ask for permission to speak.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The agent jumped directly to asking for a requirement instead of leading with a supply or price hook.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The agent did not ask any of the required discovery questions about the customer's business.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

objection The customer raised 1 objection you did not answer: send_price_will_think

What all stock do you have, share it once. We will tell you accordingly.

did well

Qualify

[38s] AGENT: Yes, where will the delivery be for this, sir?

Closure with next step

[34s] AGENT: Uh, okay sir, I, I will send you the quotation after this.

Summary

The agent contacted a registered lead, but the customer immediately took control of the call to inquire about CR coils. The agent skipped discovery and went straight to qualifying the requirement (thickness, width, location). The call ended with the agent promising to check stock and send a quotation, having failed to gather any business context.

Coaching

You lost control of the call by skipping the permission and hook steps; focus on executing the first 30 seconds of the script to guide the conversation.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	The agent did not ask for permission to speak.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The agent jumped directly to asking for a requirement instead of leading with a supply or price hook.
SL3 Discovery (6 Qs)	2	fail	0	0.0	The agent did not ask any of the required discovery questions about the customer's business.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	The agent did not pitch any USPs.
SL5 Qualify	2	pass	–	2.0	[38s] AGENT: Yes, where will the delivery be for this, sir? The agent successfully captured thickness, width, and delivery location for the customer's CR requirement.
SL6 Closure with next step	1	pass	–	1.0	[34s] AGENT: Uh, okay sir, I, I will send you the quotation after this. The agent committed to checking stock and sending a quotation, which the customer accepted.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
send_price_will_think	mishandled	What all stock do you have, share it once. We will tell you accordingly.	Uh, okay sir, I, I will send you the quotation after this.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.627	23.4s	13.9s	70.7s	3.3s	346.2	0	13	11	9

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.4s

Hello?

हेलो?

agent

1.3s

Hello?

हेलो?

agent

1.9s

Hello, Shiv Steel Corporation?

हेलो, शिव स्टील कॉर्पोरेशन?

customer

3.2s

Yes, speaking.

हां जी, बोल रहा हूं।

agent

4.0s

Sir, hello, this is Aditya Pandey calling from JSW.

सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।

customer

6.6s

Yes, tell me.

हां जी, बताइए।

agent

7.7s

Uh sir, you were registered on our platform, this call is regarding that. Do you have any requirement for HR right now?

अह सर जी, आप हमारे प्लेटफार्म पे रजिस्टर थे, उसी के रिगार्डिंग कॉल था। कुछ रिक्वायरमेंट थी सर अभी HR में?

customer

11.2s

Don't you have CR?

CR नहीं है आपके पास?

agent

12.2s

HR, I have CR as well.

HR, CR भी है मेरे पास।

customer

13.7s

Tell me the price etc. for CR. What are the sizes?

CR का बता दीजिए प्राइस वगेरह। साइजेस कौन-कौन से?

agent

15.8s

Uh, in which thickness do you need it, sir? Can you elaborate a bit?

अह कौनसे थिकनेस में सर मतलब चाहिए आपको? क्या मतलब थोड़ा इलैबोरेट करेंगे?

customer

18.2s

point eight to two mm, 1250. 1245 or 1250 width.

point eight से two mm, 1250. 1245 या 1250 width.

agent

21.1s

I will mostly have it in 1250, sir.

मेरे पास 1250 में ही रहेगा सर मोस्टली।

agent

22.6s

Do you need it in coil form or sheet form, sir?

Coil फॉर्म में चाहिए कि शीट फॉर्म में चाहिए सर?

customer

24.2s

In coil form.

Coil फॉर्म में।

agent

25.0s

In coil form, right? point eight to two mm.

Coil फॉर्म में ना? point eight से two mm.

customer

26.1s

Yes. point eight to two mm.

हां जी। point eight से two mm.

agent

27.3s

Okay. Uh, how much, I mean, what will be your coil requirement, sir?

ओके। अह कितना मतलब coil, coil की रिक्वायरमेंट रहेगी सर आपकी?

customer

30.6s

What all stock do you have, share it once. We will tell you accordingly.

आपके पास स्टॉक क्या-क्या है एक बार शेयर कर दो। उस हिसाब से हम आपको बता देंगे।

agent

33.8s

Uh, okay sir, I, I will send you the quotation after this.

अह ठीक है सर, मैं, मैं इसके बाद क्वोटेशन आपको भेज दूंगा।

customer

36.2s

Send it to me on WhatsApp. The price and

मुझे आप WhatsApp पे भेज दीजिए। प्राइस और

agent

38.5s

Yes, where will the delivery be for this, sir?

हां, डिलीवरी कहां रहेगी सर इसकी?

customer

39.7s

It will be in Faridabad.

ये फरीदाबाद में रहेगी।

agent

40.7s

It will be in Faridabad. Okay sir, I'll, I'll check and let you know in a while.

फरीदाबाद में रहेगी। ठीक है सर, मैं ना, मैं चेक करके मैं बता देता हूं आपको थोड़ी देर में।