Call 21112178945646881 2026-09-15 · Rohit Mishra · 0:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.52
confidence high · +0/−14
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and customer but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook or reason for the call, jumping straight to a question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement in HR right now?
Summary
The agent introduced themself and the company but skipped asking for permission and providing a hook. They immediately asked if the customer had a requirement for HR coil. The customer stated they had no requirement, and the call ended without the agent attempting to probe further or set a next step.
Coaching
You missed the critical first steps of the pitch: asking for permission and giving the customer a reason to listen (the hook). Jumping straight to 'do you have a requirement?' often leads to an immediate 'no' and ends the call, as it did here.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and customer but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook or reason for the call, jumping straight to a question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement in HR right now? Agent successfully asked for a current requirement, though it was premature. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no next step proposed by the agent. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.669 | 8.9s | 4.4s | 29.7s | 2.3s | 209.0 | 0 | 6 | 7 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello
हॅलो
agent
2.9s
Hello
हॅलो
customer
3.7s
Yes?
हां जी?
agent
4.4s
Yes, Garwal ji, namaste.
हां गरवाल जी नमस्ते।
customer
5.8s
Namaste.
नमस्ते।
agent
6.7s
Rohit was speaking, from JSW One, from Mumbai.
रोहित बात कर रहा था JSW One से, फ्रॉम मुंबई।
customer
9.3s
From where?
कहां से?
agent
10.0s
From Mumbai.
फ्रॉम मुंबई।
customer
11.8s
From Mumbai, you mean.
मुंबई से मतलब।
agent
12.9s
I saw your company, Ghaziabad Ispat Udyog.
ये गाजियाबाद इस्पात उद्योग करके आपकी कंपनी दिखी।
customer
15.3s
Yes.
हां जी।
agent
15.7s
Do you have any requirement in HR right now?
अभी कुछ रिक्वायरमेंट है एचआर में?
customer
18.1s
No, no, no, no requirement.
नहीं नहीं नहीं, कोई रिक्वायरमेंट नहीं।