21112178945617591 · Call

Call 21112178945617591 2026-09-15 · Rohit Mishra · 0:42

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	General Enquiry	full conversation 12 turns, clean transcript (0% inaudible)	English	12	supply_led (campaign_name:medium)

Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

3.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.50

confidence high · +10/−0 from 8 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) The call ended before the agent could deliver a hook, as the customer requested a callback.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions were asked because the customer requested an immediate callback.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−2.0 pts Qualify The call ended before the agent could attempt to qualify the customer for a current requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?

did well

Opener & permission

Mr. Reddy, uh good afternoon. ... Rohit here from JSW One platforms.

Closure with next step

Sure. I'll call you tomorrow.

Summary

The agent introduced himself and JSW One. The customer immediately stated it was not a good time and requested a callback for the next day. The agent agreed and ended the call, successfully scheduling a follow-up.

Coaching

While you correctly handled the callback request, remember to proactively ask for permission to speak at the start of the call to better control the opening.

Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	Mr. Reddy, uh good afternoon. ... Rohit here from JSW One platforms. Agent greeted, used the customer's name, and identified JSW One, then correctly handled the customer's immediate request for a callback without pushing.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The call ended before the agent could deliver a hook, as the customer requested a callback.
SL3 Discovery (6 Qs)	2	fail	0	0.0	No discovery questions were asked because the customer requested an immediate callback.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	The call ended before any USPs could be pitched.
SL5 Qualify	2	fail	–	0.0	The call ended before the agent could attempt to qualify the customer for a current requirement.
SL6 Closure with next step	1	pass	–	1.0	Sure. I'll call you tomorrow. Agent secured a clear next step by agreeing to the customer's request for a callback the next day.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.589	6.3s	4.4s	31.3s	2.5s	219.0	0	6	6	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.0s

Hello?

agent

2.0s

Hello?

agent

2.7s

Mr. Reddy, uh good afternoon.

customer

4.1s

Yeah, good afternoon.

agent

5.0s

Uh Mr. Reddy, Rohit here from JSW One platforms.

customer

7.7s

JSW One?

agent

8.6s

Yeah.

customer

9.3s

Uh can you please call me tomorrow?

agent

10.9s

Sure. I'll call you tomorrow.

customer

12.1s

Okay.

agent

12.5s

Thank you.

customer

13.1s

Thank you.