Call 21112178945563631 2026-09-15 · Aditya Pandey · 1:03
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Not_Answered | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear: Some background call center noise is present on the agent's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.27
confidence high · +1/−2
from 4 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and went directly to asking for a requirement without providing a benefit.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer stated they had no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
did you have any requirement for HR or MS, sir?
Summary
The agent contacted a registered lead, 'Spark Engineering'. After a brief introduction, the agent immediately asked for a requirement, which the customer denied. The agent then offered to send a WhatsApp message for future needs and ended the call. The call was very short and did not progress past the initial qualification attempt.
Coaching
You skipped the permission and hook steps, going straight to asking for a requirement, which led to an immediate shutdown. Always ask for permission to speak and then use a supply or price hook to create interest before asking if they need to buy today.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified himself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook and went directly to asking for a requirement without providing a benefit. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer stated they had no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | pass | – | 2.0 | did you have any requirement for HR or MS, sir? The agent successfully asked for a current requirement, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will WhatsApp you. The agent offered to send a WhatsApp, but this is not a specific, committed next step like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.775 heavy | 12.4s | 3.6s | 47.0s | 4.0s | 290.3 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
agent
1.6s
Hello, am I speaking with Spark Engineering?
हेलो, स्पार्क इंजीनियरिंग से बात कर रहा हूं?
customer
3.9s
Yes.
हां।
agent
4.5s
Yes, hello, I am Aditya Pandey calling from JSW One.
जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
7.6s
Yes, sir.
बोलिए सर।
agent
8.4s
Yes, you were registered on our platform, this call was regarding that, did you have any requirement for HR or MS, sir?
जी, आप हमारे प्लेटफार्म पे रजिस्टर थे, उसी के रिगार्डिंग कॉल था कि कुछ रिक्वायरमेंट थी सर HR में या MS में?
customer
12.5s
No, I don't have any requirement right now, sir.
नहीं, अभी तो नहीं है सर रिक्वायरमेंट।
agent
14.8s
No issue, sir. If there is any requirement in the future, please share it, I will WhatsApp you.
कोई इशू नहीं है सर। अगर फ्यूचर में कोई रिक्वायरमेंट हो तो शेयर करिएगा, मैं आपको WhatsApp कर दूंगा।
customer
18.2s
Okay, okay.
ओके, ओके।
agent
20.0s
Thank you, sir.
थैंक यू, सर।