Call 21112178945493231 2026-09-15 · Aditya Pandey · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is audible on the agent's side but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.06
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, which is a required part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook or benefit signal (price/availability) and instead jumped directly to a qualifying question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or procurement habits.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Did you have any requirement for HR this month?
Summary
The agent called a lead named Kapil Steel. The agent skipped the opener, hook, and discovery, and immediately asked if there was a requirement for HR. The customer stated they had no current need, and the agent ended the call without setting a next step.
Coaching
You need to open the call with a hook to create interest before asking if the customer has a requirement. When they say 'not now', try to schedule a specific callback time.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, you were registered on our platform, this call was regarding that. The agent did not ask for permission to speak, which is a required part of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Did you have any requirement for HR this month? The agent did not provide a hook or benefit signal (price/availability) and instead jumped directly to a qualifying question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call was cut short and no discovery was performed. |
| SL5 Qualify | 2 | pass | – | 2.0 | Did you have any requirement for HR this month? The agent successfully asked if the customer had a current requirement, even though it was premature. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, alright sir. The call ended without any attempt to establish a next step, such as a future callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.782 heavy | 8.6s | 2.4s | 48.0s | 4.1s | 279.1 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello.
agent
1.4s
Hello, am I speaking with Kapil Steel?
Hello, Kapil Steel से बोल रहे हैं?
customer
3.0s
Yes.
हां जी।
agent
3.7s
Sir, greetings, this is Aditya Pandey speaking from JSW.
सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।
customer
6.0s
Yes.
हां जी।
agent
6.7s
Sir, you were registered on our platform, this call was regarding that. Did you have any requirement for HR this month?
सर जी हमारे platform पे आप registered थे उसी के regarding call था। कुछ requirement थी सर HR में ये month?
customer
11.0s
No, not right now.
नहीं, अभी तो नहीं है।
agent
12.4s
Okay, alright sir.
Okay, ठीक है सर।