21112178945407341 · Call

Call 21112178945407341 2026-09-15 · Rohit Mishra · 0:44

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	General Enquiry	full conversation 10 turns, clean transcript (0% inaudible)	Hindi	10	supply_led (campaign_name:medium)

Audio: clear: Some background office chatter is audible but does not significantly impact transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: trader

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.26

confidence high · +0/−2 from 3 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent identified themself and the company, but did not ask for permission to speak.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) Agent skipped the hook and went directly to asking for a requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) Call ended before discovery could be attempted as the customer was unavailable to talk.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

did well

Qualify

Did you have any requirement right now?

Summary

The agent contacted Jayesh Steel to inquire about material requirements. The customer stated they were currently out of town and not at their shop. The agent acknowledged this, but did not schedule a specific follow-up, and the call ended.

Coaching

When a customer says they are unavailable, always ask for a specific date and time to call them back to secure a future conversation.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	Agent identified themself and the company, but did not ask for permission to speak.
SL2 Hook (supply/price signal)	2	fail	–	0.0	Agent skipped the hook and went directly to asking for a requirement.
SL3 Discovery (6 Qs)	2	fail	0	0.0	Call ended before discovery could be attempted as the customer was unavailable to talk.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No discovery was done, and no USPs were pitched.
SL5 Qualify	2	pass	–	2.0	Did you have any requirement right now? Agent successfully asked if there was a current requirement.
SL6 Closure with next step	1	fail	–	0.0	When the customer said they were away, the agent did not ask for a specific callback time.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.614	8.6s	5.4s	30.0s	2.8s	223.3	0	5	5	2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

1.6s

Hello. Hello. Hello. Yes, am I speaking with Jayesh Steel?

हेलो। हेलो। हेलो। हां जयेश स्टील से बात कर रहे क्या?

customer

4.6s

Yes sir.

हां सर।

agent

5.4s

Yes, hello, Rohit speaking from JSW One.

जी नमस्ते, रोहित बात कर रहा हूं JSW One से।

customer

7.7s

From where, sir?

कहां से सर?

agent

8.6s

From JSW One, Mumbai.

JSW One से, मुंबई।

customer

10.2s

Yes sir, tell me sir.

हां सर, बोलिए सर।

agent

11.7s

Did you have any requirement right now?

अभी कुछ requirement था क्या?

customer

13.4s

No sir, I have come to my village, sir. I am not at the shop right now.

नहीं सर, मैं थोड़ा गांव को आया हूं सर, अभी दुकान पे नहीं हूं मैं।

agent

16.1s

Okay, okay, okay. Okay.

ठीक है, ठीक है, ठीक है। ओके।

customer

17.4s

No, after I come

नहीं, आने के बाद