Call 21112178945301511 2026-09-15 · dhruv · 0:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter on the agent's side, but the primary conversation is audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.06
confidence high · +2/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified JSW One but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead moving directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any discovery questions to understand the customer's business, volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, are you looking for any requirement in sheet metals etc. right now?
Closure with next step
Okay sir, I will make a follow-up call at the month end.
Summary
The agent contacted the customer to inquire about sheet metal requirements. The customer stated they have no current need because their business is slow. The agent successfully scheduled a follow-up call for the end of the month, which the customer accepted.
Coaching
You skipped the hook and discovery steps entirely; you must first build interest and understand the customer's business before asking if they have a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified JSW One but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead moving directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any discovery questions to understand the customer's business, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and consequently no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, are you looking for any requirement in sheet metals etc. right now? The agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay sir, I will make a follow-up call at the month end. The agent established a clear next step with a specific callback time ('month end') after the customer stated no current need. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.608 | 7.9s | 5.1s | 37.0s | 2.7s | 372.2 | 0 | 5 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
agent
1.2s
Hello.
customer
1.8s
Yes, speak.
हाँ बोलिए।
agent
2.4s
Sir, I am speaking from JSW One.
सर JSW One से बात कर रहा हूँ मैं।
customer
4.0s
Yes sir.
हाँ सर।
agent
4.4s
I am speaking regarding MSME in this.
MSME के लिए इसमें बात हो रही है मेरी।
customer
5.6s
Yes, yes.
हाँ हाँ।
agent
6.3s
Sir, are you looking for any requirement in sheet metals etc. right now?
सर कुछ रिक्वायरमेंट में देख रहे है शीट मेटल्स वगेरा में अभी?
customer
8.5s
No no sir, right now there is nothing, my work is slow right now, there is nothing right now.
नहीं नहीं सर अभी अभी कुछ नहीं है, काम ठंडा है मेरा अभी, कुछ नहीं है अभी।
agent
11.8s
Okay sir, I will make a follow-up call at the month end. If there is anything, please let me know.
ठीक है ना सर, एक बार मंथ एंड में फॉलो अप कॉल करता हूँ। कुछ रहेगा तो बताइएगा।
customer
14.6s
Correct.
बराबर।