Call 21112178945299791 2026-09-15 · Sajal Bhaskar · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is audible but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +2/−4
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak before jumping into the reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a price or availability hook, instead just stating the customer was registered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was cut short by the customer before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
So I wanted to know if there is any requirement for steel material right now?
Closure with next step
I will connect in the evening.
Summary
The agent contacted a registered lead, 'Maheshwari company', to check for steel requirements. The customer stated they were busy and asked the agent to call back. The agent successfully scheduled a callback for the evening, to which the customer agreed.
Coaching
When opening the call, always ask for permission to speak ('Is this a good time?') before stating your reason for calling; this respects the customer's time and can prevent an immediate brush-off.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak before jumping into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a price or availability hook, instead just stating the customer was registered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was cut short by the customer before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | So I wanted to know if there is any requirement for steel material right now? Agent successfully asked if there was a current requirement, which is the core intent of this step. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will connect in the evening. When the customer said they were busy, the agent successfully secured an agreement for a specific callback time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.676 | 11.7s | 5.6s | 34.7s | 5.2s | 276.9 | 0 | 5 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हॅलो?
customer
1.4s
Hello?
हॅलो?
agent
2.0s
Hello, am I speaking with Maheshwari company?
हॅलो माहेश्वरी कंपनी से बात कर रहे?
customer
4.0s
Yes.
हां।
agent
4.6s
I was calling from JSW One, hello.
जे एस डब्ल्यू वन से बात कर रहा था, नमस्कार।
customer
6.4s
Yes, hello.
हां, नमस्कार।
agent
7.3s
Sir, your Maheshwari has been registered for a long time. So I wanted to know if there is any requirement for steel material right now?
सर, आपका माहेश्वरी काफी टाइम से रजिस्टर्ड था। तो थोड़ा जानना था अभी कुछ है रिक्वायरमेंट माल स्टील में?
customer
12.5s
I will call you in a little while, okay? I'll call in a little while, I'm busy right now.
मैं आपको थोड़ी देर में करता हूं आपको फोन है ना? थोड़ी देर में करता हूं मैं बिजी हूं अभी।
agent
15.8s
On this... a call back won't be possible, I will connect in the evening.
इसपे कॉल... कॉल बैक नहीं हो पाएगा, मैं शाम को कनेक्ट करता हूं।
customer
18.4s
Yes okay, it's done.
हां ठीक है, डन है।
agent
19.6s
Okay.
ओके।