Call 21112178945241821 2026-09-15 · dhruv · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is audible on the agent's side but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.55
confidence high · +0/−6
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified JSW and the customer, but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead using a generic 'you registered' opening.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any discovery questions about the customer's business before the customer ended the conversation.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
...to understand if you have any requirement, were you looking for sheet metal etc.?
Summary
The agent called a registered contact at Prime Steel Corporation to inquire about sheet metal requirements. The customer stated they had no current need and would call back if a requirement arose. The agent accepted this and ended the call without performing discovery or setting a follow-up.
Coaching
Your opening needs a strong hook. Instead of 'your account was registered', try leading with a specific price or availability signal to give the customer a reason to listen.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I am speaking from JSW One. JSW One MSME. Am I speaking with Prime Steel Corporation? The agent identified JSW and the customer, but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Uh sir, actually your account was registered. So I called regarding that to understand if you have any requirement... The agent did not lead with a supply or price hook, instead using a generic 'you registered' opening. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any discovery questions about the customer's business before the customer ended the conversation. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done and the call was cut short. |
| SL5 Qualify | 2 | pass | – | 2.0 | ...to understand if you have any requirement, were you looking for sheet metal etc.? The agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, okay. The agent accepted the customer's brush-off without proposing a specific next step like a future callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.732 heavy | 12.0s | 4.4s | 28.6s | 5.7s | 235.0 | 0 | 5 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello?
हॅलो?
agent
3.0s
Hello?
हॅलो?
agent
4.0s
Sir, I am speaking from JSW One.
सर JSW One से बात कर रहा हूं मैं।
customer
6.0s
Yes, where are you calling from?
जी, कहां से बोल रहे हैं?
agent
7.3s
JSW One MSME. Am I speaking with Prime Steel Corporation?
जे एस डब्ल्यू वन एम एस एम ई। प्राइम स्टील कॉर्पोरेशन में बात हो रही है?
customer
10.8s
Yes, tell me.
हां बोलिए।
agent
11.8s
Uh sir, actually your account was registered. So I called regarding that to understand if you have any requirement, were you looking for sheet metal etc.?
अह सर एक्चुअली आपका ना अकाउंट रजिस्टर्ड था। सो मैंने उसके रिगार्डिंग कॉल किया था समझने के लिए कुछ रिक्वायरमेंट है, देख रहे थे शीट मेटल वगेरा में?
customer
17.8s
Right now there is no requirement.
अभी तो नहीं है रिक्वायरमेंट।
customer
19.5s
I will let you know when there is one.
रहेगा तो बताता हूं।
agent
20.5s
Okay sir, okay.
ठीक है सर, ठीक है।