Call 21112178945237481 2026-09-15 · Aditya Pandey · 4:56
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 60 turns, clean transcript (0% inaudible) | Hindi | 60 | supply_led (campaign_name:medium) |
Audio: clear: There is a brief moment of hold music and a change of agent during the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
not_in_stockyard
Kanpur. Kanpur is difficult, sir. My stockyard is in Ghaziabad for now.
4 · Sentiment
the CUSTOMER
+0.76
confidence high · +12/−0
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and JSW but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a price or availability hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked about the business type; the customer volunteered their monthly tonnage, but no other discovery questions were asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
CUSTOMER: In 2 mm, 2 mm 900, 2 mm 1500, 1.6 1250.
Closure with next step
I'll WhatsApp you. Yes yes, okay okay. You just give the sizes, which ones. Then I'll once
Summary
The customer, a processor in Kanpur, proactively requested rates for specific HR coil sizes. The agent initially stated serving Kanpur from the Ghaziabad stockyard was difficult. After a handover to a colleague, they pivoted to offering a delivered (FOR) price directly from the plant. The call concluded with an agreement to provide a quote via WhatsApp once the customer confirms the sizes.
Coaching
Follow the pitch structure by delivering the supply-led hook upfront and conducting discovery before jumping into pricing and logistics.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello sir, this is Aditya Pandey speaking from JSW. The agent identified himself and JSW but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Do you have any requirement for HR this month, sir? The agent did not deliver a price or availability hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | So what do you mean, is it a manufacturing business or trading? Agent only asked about the business type; the customer volunteered their monthly tonnage, but no other discovery questions were asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the conversation focused entirely on price and logistics. |
| SL5 Qualify | 2 | pass | – | 2.0 | CUSTOMER: In 2 mm, 2 mm 900, 2 mm 1500, 1.6 1250. The agent successfully captured the requirement details (product, thickness, width, form, location) after the customer provided them proactively. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll WhatsApp you. Yes yes, okay okay. You just give the sizes, which ones. Then I'll once A clear next step was agreed: the agent will contact the customer on WhatsApp to get the final sizes and then provide a quote. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | Actually, ex-Ghaziabad won't suit me... If we are to do business, then either you tell me the ex-plant price or the ex-Kanpur price. |
I'll tell you the direct plant's FOR, right? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.676 | 110.0s | 52.7s | 133.3s | 42.7s | 214.4 | 0 | 31 | 29 | 12 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.3s
Hello?
हेलो?
agent
6.7s
Yes?
हां जी?
agent
7.7s
Hello sir, this is Aditya Pandey speaking from JSW.
सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था जेएसडब्ल्यू से।
customer
10.6s
Tell me.
बताइए।
agent
11.5s
Sir, you were registered on our platform, this call was regarding that. Do you have any requirement for HR this month, sir?
सर जी हमारे प्लेटफार्म पे आप रजिस्टर थे, उसी के रिगार्डिंग कॉल था। कुछ रिक्वायरमेंट थी सर ये मंथ एचआर की?
customer
15.5s
If you tell me the rates, then I am interested. In 2 mm, 2 mm 900, 2 mm 1500, 1.6 1250.
रेट्स आप मुझे बताएं तो मेरा तो इंटरेस्ट है। 2 mm में 2 mm 900, 2 mm 1500, 1.6 1250.
agent
20.7s
Do you need this in coil form, sir, or sheet form?
ये कॉइल फॉर्म में चाहिए सर कि शीट फॉर्म में?
customer
22.5s
In coil form.
कॉइल फॉर्म में।
agent
24.0s
So what do you mean, is it a manufacturing business or trading?
तो आपका मतलब क्या मतलब मैन्युफैक्चरिंग का बिजनेस है कि ट्रेडिंग है?
customer
26.5s
I have decoiling, decoiling, slitting.
मेरी डिकॉइलिंग है, डिकॉइलिंग है, स्लिटिंग है।
agent
28.7s
Hmm hmm. Okay okay. So you are like a service provider.
हम्म हम्म। ओके ओके। तो आप सर्विस प्रोवाइडर जैसे मतलब।
customer
30.5s
Yes yes. You can say service, I mean yes, trading plus
हां हां। सर्विस कह सकते हैं मतलब हां ट्रेडिंग प्लस
agent
32.8s
Correct sir, got it, got it. Okay sir. Like, I haven't received today's updated market rate. Anyway, the last was six... Where do you need the material?
करेक्ट सर, गॉट इट, गॉट इट। ठीक है सर। जैसे कि अगर मैं आज का मेरे को मार्केट रेट अपडेट हो करके आया नहीं है। वैसे तो लास्ट तो सिक्स आपको कहां चाहिए मटेरियल?
customer
37.8s
Kanpur.
कानपुर।
agent
39.0s
Kanpur. Kanpur is difficult, sir. My stockyard is in Ghaziabad for now.
कानपुर। कानपुर तो मुश्किल है सर। मेरा तो गाजियाबाद में ही है स्टॉकयार्ड फिलहाल।
customer
42.1s
Tell me the Ghaziabad price.
प्राइस गाजियाबाद बताएं।
agent
43.5s
Uh, one minute, will you stay on the line, sir?
अह एक मिनट हां, लाइन पे रहेंगे सर?
customer
45.4s
Hmm.
हम्म।
customer
46.8s
Or can you tell me the ex-plant price?
या एक्स प्लांट बता सकते हो आप?
agent
48.4s
Yes, I'll tell you the ex-plant price.
हां मैं एक्स प्लांट बताता हूं आपको।
agent
56.0s
Sir, it's 63 right now, sir.
सर 63 चल रहा है सर अभी तो।
customer
57.6s
For what? I mean
किस चीज का? मतलब
agent
58.6s
For HR, sir. I have the rate from last Saturday at least.
एचआर का सर। लास्ट उसका सैटरडे का रेट तो मेरे पास अभी वही है एटलीस्ट।
customer
101.3s
What thickness comes in 63? 2.5?
63 में क्या थिकनेस आती है? 2.5?
agent
103.3s
Uh, up to 2.5, sir, yes.
अह 2.5 तक सर, येस।
customer
105.4s
You are saying 63 for 2.5?
63 2.5 बता रहे हैं आप?
agent
107.2s
Yes, the rates are increasing, sir, the market rate right now.
हां, रेट्स बढ़ रहे हैं सर मार्केट रेट अभी तो।
customer
109.1s
Where is this, ex-Ghaziabad?
ये कहां एक्स गाजियाबाद?
agent
110.3s
Yes, for now sir, I mean, I can tell you that if it started at 61 on Monday, it reached 63 by Friday. It is expected to increase more today. But the official rate hasn't come yet. That's why I told you the rates from Saturday.
हां अभी तो सर मतलब मैं आपको जैसे कि बता सकता हूं कि मतलब अगर मंडे स्टार्ट कोई 61 था, फ्राइडे तक वो 63 पे पहुंच गया है। अभी तो एक्सपेक्टेड है कि और इनक्रीस हो आज। पर अभी तक आया नहीं है ऑफिशियल रेट। इसलिए मैंने आपको वही सैटरडे के रेट्स बताए।
customer
117.7s
Actually, ex-Ghaziabad won't suit me. Will it suit... are you quoting from Jharsuguda?
एक्चुअली एक्स गाजियाबाद सूट नहीं करेगा। सूट करेगा आप क्या झारसुगुड़ा का बता रहे हैं?
agent
121.8s
No sir. This... one minute.
नहीं सर। ये एक मिनट।
customer
123.9s
Where, which plant site is this from?
कहां कौन सी प्लांट साइट से है ये?
customer
126.1s
Tell me the ex-plant price, because only then will I get a favorable freight. Right now we
मेरे को एक्स प्लांट बताइए ना क्योंकि फ्रेट फिर मेरे को फेवरेबल तभी मिल पाएगा। अभी तो हम
agent
129.2s
One minute sir, I'll have you speak to a colleague for a minute.
एक मिनट सर, मैं एक कलीग से एक मिनट आपकी बात कराता हूं।
agent
133.2s
Hello.
हेलो।
customer
133.8s
Yes.
हां जी।
agent
134.5s
Yes sir, tell me, what were you discussing with him?
हां सर, बोलिए क्या बात कर रहे थे आप इससे?
customer
136.3s
I'm saying, look, I am in Kanpur. I mean, I am between your plant and your stockyard. So the freight won't suit me like this. If we are to do business, then either you tell me the ex-plant price or the ex-Kanpur price.
मैं मैं कह रहा हूं देखिए मैं कानपुर में हूं। मैं मतलब आपके प्लांट और आपके स्टॉकयार्ड के बीच में हूं। तो फ्रेट सूट नहीं करेगा ऐसे। अगर काम करना है ना तो या तो आप एक्स प्लांट बताओ या एक्स कानपुर बताओ।
agent
143.9s
Sir, in Kanpur, our market is difficult, you know. Now look, if I give you the retail segment from Ghaziabad, right, then two rupees of freight will be added for you.
सर कानपुर में ना मतलब डिफिकल्ट होता है हमारा मार्केट, यू नो। अभी देखो जो मैं रिटेल का सेगमेंट अगर आपको गाजियाबाद से दूं, है ना, तो दो रुपए तो फ्रेट लग जाएगा आपका।
customer
149.9s
That's what I'm saying, it's not favorable with that freight. You'll get it to Ghaziabad and then to me
मैं वही कह रहा हूं ना कि वो फ्रेट पे फेवरेबल नहीं आता है। आप गाजियाबाद मंगा के फिर मेरे को
agent
152.3s
I'll tell you the direct plant's FOR, right?
मैं आपको ना डायरेक्ट प्लांट का एफ ओ आर बता देता हूं ना।
customer
154.7s
Yes, either you tell me the ex-plant price.
हां आप या तो एक्स प्लांट का बता दो।
agent
156.3s
Hmm hmm. You want to buy one coil each, right?
हम्म हम्म। कॉइल खरीदना है ना आपको एक एक?
customer
158.1s
Yes. Which plant will you quote from, tell me that. If it's from Jharsuguda
हां जी। कौन से प्लांट से बताओगे ये बताओ अगर झारसुगुड़ा का है
agent
159.9s
No, from Vijayanagar, sir. From Vijayanagar or Dolvi. Yes.
नहीं, विजयनगर से सर। विजयनगर या डोल्वी से। हां।
customer
162.6s
Tell me.
बताइए।
agent
163.3s
From the plant, it's FOR only, sir. Meaning, it's not ex-plant. It's a delivered rate only.
प्लांट से सर एफ ओ आर ही आता है। मतलब एक्स नहीं होता प्लांट का। डिलीवर्ड रेट ही आता है।
customer
165.9s
If you can give a rate for Kanpur, then give that.
कानपुर का एक रेट दे सकते हो तो वो दे दो आप।
agent
167.4s
Yes yes, I mean yes, I will give you the FOR rate for Kanpur.
हां हां, मतलब हां कानपुर का एफ ओ आर रेट दूंगा मैं आपको।
customer
169.3s
Yes, work out the Kanpur rate and tell me.
हां कानपुर का वर्कआउट करके आप मुझे बता दो।
agent
171.1s
Okay. Tell me the sizes and all in this. You'll take one coil each, right?
ठीक है। साइजेस और वो बता देना आप इसमें। एक एक कॉइल लोगे ना?
customer
173.7s
I can take more. If the rates are right, I have sales. From sales, I lift around 800-1000 tons of material. From you also, I will take 400-500 tons a month.
मैं तो ज्यादा भी ले लूंगा। रेट अगर सही पड़ते हैं, आएगा तो मेरा तो सेल्स है। मैं सेल्स से मैं लगभग आठ सौ हजार टन माल उठाता हूं। आपसे भी चार पांच सौ टन मैं महीना ले लूंगा।
agent
180.3s
Hmm hmm. You have a trading business, right sir?
हम्म हम्म। ट्रेडिंग का काम है ना सर आपका?
customer
182.1s
Yes, decoiling and slitting etc.
हां, डिकॉइलिंग और स्लिटिंग वगैरह।
agent
184.0s
Oh, you do processing. Okay. Okay.
अच्छा, प्रोसेसिंग करते हो। ठीक है। ओके।
agent
186.8s
Okay, well, I'll give you the plant's FOR once, how much it will be. Just send the sizes to Aditya. Okay?
ठीक है, चलो मैं आपको ना एक बारी प्लांट का देता हूं एफ ओ आर कितना आएगा। आप एक बारी साइज डाल देना आदित्य को ही। ठीक है?
customer
190.8s
To whom, to whom? You send me a 'Hi' or 'Hello' on WhatsApp.
किसको, किसको? आप मुझे कुछ WhatsApp पे हाय या हेलो भेज दो।
agent
192.8s
I'll WhatsApp you. Yes yes, okay okay. You just give the sizes, which ones. Then I'll once
मैं WhatsApp कर देता हूं। हां हां, ठीक है ठीक है। आप बस साइज दे दो कौन कौन सा। फिर मैं आपको एक बार
customer
195.6s
I'll send you the sizes then.
मैं आपको फिर साइजेस भेजता हूं।
agent
197.0s
Okay, okay.
ठीक है, ठीक है।