Call 21112178945191991 2026-09-15 · dhruv · 1:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | No_requirement | full conversation 28 turns, clean transcript (0% inaudible) | Hindi | 28 | new_registration (campaign_name:high) |
Audio: noisy: Background call center noise is present throughout the recording, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: MS rod
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.38
confidence high · +10/−0
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked about the customer's business type, volume, or current procurement process.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the customer expressed interest in sheets, the agent only captured thickness and failed to get the full specification (grade, size, quantity).
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague agreement to send a product list on WhatsApp, not a confirmed quote, callback, or walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent contacted a new registrant who initially asked for MS Rods, a product not in the catalogue. The customer then inquired about pricing for 2mm and 3mm sheets. The agent provided a price but failed to conduct any discovery or establish a concrete next step, ending the call by agreeing to send a product list on WhatsApp.
Coaching
You must follow the pitch structure, especially the discovery questions, to understand the customer's needs before offering solutions or prices.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent opened by immediately asking for a requirement, which is not a warm welcome. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Only confirmed the company name; failed to ask about procurement city, decision-making role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business type, volume, or current procurement process. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any platform benefits like transparent pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Although the customer expressed interest in sheets, the agent only captured thickness and failed to get the full specification (grade, size, quantity). |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a vague agreement to send a product list on WhatsApp, not a confirmed quote, callback, or walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.434 | 16.1s | 21.0s | 73.9s | 3.6s | 331.7 | 0 | 14 | 14 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
5.2s
Hello?
customer
5.8s
Hello.
agent
6.5s
Uh sir, I was calling from JSW. Am I speaking with Star Industries?
अह सर JSW से बात कर रहा था। Star Industries में बात हो रही है?
customer
9.5s
Yes.
agent
10.4s
Uh sir, is there any requirement for sheet metals etc.?
अह सर कुछ requirement है sheet metals वगेरा में?
customer
12.9s
Not in sheet metals. Mine was actually in, you know, a bit of finished product.
Sheet metals में नहीं है। मेरा actually में ना थोड़ा finished product में था।
agent
15.9s
Okay.
customer
16.7s
Yes. You will only be able to provide raw material, right?
हां। आपके पास सिर्फ raw material मिल पाएगा ना?
agent
18.8s
Yes, only raw material.
हां, सिर्फ raw material.
customer
19.6s
If I, according to some sizes, yes, according to sizes, yes, need an MS rod etc., will that be procurable?
अगर मैं कुछ sizes के according, हां, sizes के according, हां, MS का rod वगेरा चाहिए, तो वो procure हो पाएगा?
agent
23.8s
No sir, we won't be able to provide that, sir.
नहीं सर, वो नहीं दे पाएंगे सर।
customer
25.5s
It will only be raw material, right?
सिर्फ raw material रहेगा ना?
agent
26.5s
It will only be raw material.
सिर्फ raw material रहेगा।
customer
28.0s
The fresh one that is new, what is its rate?
Fresh जो new है वो क्या rate से है?
agent
30.0s
What sir?
क्या सर?
customer
30.5s
The fresh sheet, at the new rate.
Fresh sheet जो है new rate से।
agent
32.1s
What thickness do you need?
क्या thickness में चाहिए?
customer
33.6s
Thickness, the same, in 3 mm.
Thickness वही 3 mm में।
agent
35.2s
In how much? One?
कितने में? One?
customer
36.2s
In 2 mm and 3 mm.
2 mm और 3 mm में।
agent
37.6s
2 mm will cost you 65, sir, and 3 mm will cost you 63 ex-Taloja, ex-stock.
2 mm पड़ जाएगा सर आपको 65 और 3 mm पड़ जाएगा आपको 63 ex-Taloja, ex-stock.
customer
41.8s
Without GST?
Without GST में?
agent
43.1s
It's plus GST, yes.
Plus GST है, हां।
customer
44.2s
Is it including or ex-
Including है या ex-
agent
45.0s
No, plus GST. It's plus GST, sir.
नहीं, plus GST. Plus GST रहता है सर।
customer
46.8s
Okay, that's fine. Can you share with me on WhatsApp what all raw materials can be procured?
Okay, चलेगा। आप मेरेको WhatsApp पे share कर सकते हैं क्या raw material क्या क्या procure हो पाएगा?
agent
50.7s
Yes, I'll do it.
हां, कर देता हूं।
customer
51.6s
Okay, do it.
ठीक है, कर दीजिए।