Call 21112178945166831 2026-09-15 · Aditya Pandey · 3:36
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | No_requirement | full conversation 40 turns, clean transcript (0% inaudible) | English | 40 | new_registration (campaign_name:high) |
Audio: clear: Some background noise (call center) on the agent's side, but speech is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
MOQ: None MT None
material: SS and aluminium
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.28
confidence high · +21/−4
from 14 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent asked about business type, end use, and monthly tonnage, but missed 5 other key discovery questions, including current brands and payment terms.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
After the customer rejected the MOQ, the agent did not attempt to schedule a specific callback for a potential future bulk requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with the agent offering his contact details, which is not one of the three required closure outcomes (quote, specific callback, walkthrough).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
I purchase uh monthly twice with my regular traders or nearby traders.
did well
Warm welcome opener
Sir, good morning. This is Aditya from JSW One. Uh actually you were registered on our platform uh on Friday. That's that regarding that we have calle
Platform education
This is a B2B e-commerce platform. Basically we are like we are like a Amazon. We provide material with our app, via app.
Summary
The customer is a vehicle parts manufacturer requiring 5-6 MT of mild steel monthly, plus SS and aluminium. The agent correctly identified that JSW One only supplies mild steel. The primary obstacle was the 3-ton MOQ for CR, which is incompatible with the customer's practice of buying smaller lots twice a month from local traders. The call ended after the customer rejected the business model due to the MOQ, with no firm next steps agreed.
Coaching
When a customer is disqualified on MOQ, still try to secure a specific follow-up date for when they might have a larger, bulk requirement, instead of leaving it open-ended.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, good morning. This is Aditya from JSW One. Uh actually you were registered on our platform uh on Friday. That's that regarding that we have called you. The agent provided a warm welcome and stated the context of the call clearly without being pushy. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Are you speaking from Innovation Industry, sir? The agent only verified the company name, but failed to ask for the procurement city, decision-making involvement, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 3 | 0.0 | are you a manufacturer or a trader, sir?... What do you manufacture?... monthly how much do you consume sir, material? The agent asked about business type, end use, and monthly tonnage, but missed 5 other key discovery questions, including current brands and payment terms. |
| NR4 Platform education | 1 | pass | – | 1.0 | This is a B2B e-commerce platform. Basically we are like we are like a Amazon. We provide material with our app, via app. The agent explained the platform concept simply when the customer asked where the delivery would come from. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | if in future if you have any emergency requirement, you can contact us. After the customer rejected the MOQ, the agent did not attempt to schedule a specific callback for a potential future bulk requirement. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | I will share you my contact details. The call ended with the agent offering his contact details, which is not one of the three required closure outcomes (quote, specific callback, walkthrough). |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | I purchase uh monthly twice with my regular traders or nearby traders. |
Okay sir, no issues. Uh if in future if you have any emergency requirement, you can contact us. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.703 | 92.1s | 39.0s | 84.9s | 42.1s | 195.4 | 0 | 20 | 20 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
agent
1.3s
Uh hello sir.
agent
2.5s
Are you speaking from Innovation Industry, sir?
इनोवेशन इंडस्ट्री से बोल रहे सर?
customer
4.2s
Yes.
agent
5.0s
Sir, good morning. This is Aditya from JSW One.
customer
7.6s
Hm.
agent
8.4s
Uh actually you were registered on our platform uh on Friday. That's that regarding that we have called you. We wanted to understand do you have any uh like do you are you a manufacturer or a trader, sir?
customer
16.0s
Manufacturer.
agent
17.5s
Okay sir. What do you manufacture?
customer
19.1s
Interior and exterior parts of the vehicle.
agent
21.6s
Oh okay. So you are a like ancillary of OEMs.
customer
24.2s
Yeah.
agent
25.2s
Okay sir, got it, got it. Uh and monthly how much do you consume sir, material? Like
customer
28.8s
Sorry?
agent
29.5s
How how much do you consume steel sir, mild steel?
customer
31.8s
Mild steel I consume about five to six ton right now.
agent
34.6s
Five to six ton.
customer
35.6s
And uh two ton, two to three ton uh SS and two to three ton aluminium.
agent
39.8s
Okay. Actually sir we are providing only mild steel right now. Uh if you are you looking to buy
customer
43.0s
You are you are you are you are calling from JSW?
agent
45.0s
Yeah sir, JSW One actually. You were registered. Yeah, One. This is a B2B e-commerce platform. Basically we are like we are like a Amazon. We provide material with our app, via app. You can you can log in to our app and you can create a summary, uh like a cart requirement. And after creating it, we can a concern person like me will call back call you and ask you if this is the correct requirement. And we'll share you the rates, sir.
customer
56.2s
And where I get from delivery?
agent
58.3s
Uh sir, uh which material do you require? I'll tell you on that.
customer
100.4s
It is regularly 1.5, 2 mm CR and 2.5 mm HR.
agent
104.4s
Uh sir, is it HRPO or HR?
customer
106.0s
HR. HR and HRPO both.
agent
107.7s
Okay sir. Mostly it will come from Taloja, sir.
customer
109.8s
It will come from Taloja. So basically minimum order quantity will be there.
agent
112.8s
Uh sir, for CR it's three tons. CR and HRPO. For HR flat
customer
115.8s
So it is not, so it is not at all this thing, worth for me.
agent
118.8s
Okay, okay. So actually yeah sir, I got it.
customer
120.4s
Because I I I do basically consume uh as and when required. Uh requirement comes, I purchase uh monthly twice with my regular traders or nearby traders.
agent
128.4s
Okay sir, no issues. Uh if in future if you have any emergency requirement, you can contact us.
customer
131.4s
And and if if if I have uh I will have some requirement in bulk, I will definitely connect with you.
agent
135.8s
Yes sir, sure. No worries. I will share you my contact details.
customer
138.0s
Yes.
agent
138.4s
You can connect me.
customer
139.2s
Yes, please.
agent
140.0s
Thank you for your time.
customer
141.0s
Yes, sir. Thank you.