Call 21112178945142451 2026-09-15 · Aditya Pandey · 3:34
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Interested | full conversation 45 turns, clean transcript (2% inaudible) | Hindi | 45 | new_registration (campaign_name:high) |
Audio: clear: Some background chatter on the agent's side, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.5/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.19
confidence high · +2/−16
from 17 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
First opportunity identified
After confirming no immediate requirement, the agent failed to schedule a specific callback date, instead putting the onus on the customer to reach out.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a concrete next step; no quote was sent, no specific callback was scheduled, and no walkthrough was booked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.5 pts
Full discovery (8 Qs)
The agent successfully discovered business type, application, monthly tonnage, brands used, and current JSW buying status, hitting 5 of 8 required questions.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
objection
The customer raised 1 objection
you did not answer:
price
Look, we all mainly use the cheaper material from Punjab.
did well
Warm welcome opener
Sir, you had registered on our platform on Friday, this call was regarding that.
Platform education
You will get it with QC, it will be test certified customer, I mean test certified test.
Summary
The agent spoke with a furniture manufacturer who registered on the platform. The customer uses 50-60 MT of HR material monthly and currently buys cheaper material from Punjab, but faces quality issues. The agent successfully pitched JSW's quality and test certification, but failed to provide a price or set a concrete follow-up, ending the call by asking the customer to reach out when a requirement arises.
Coaching
You did a great job uncovering the customer's quality pain point and matching our USP to it. To make these calls successful, you must close with a specific next step, like scheduling a firm callback time to provide the price, instead of leaving it to the customer to contact you.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, you had registered on our platform on Friday, this call was regarding that. The agent stated the reason for the call was the customer's registration, which is a non-pushy, helper-oriented opener. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask for or verify the customer's name, procurement city, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | partial | 5 | 1.5 | What is the manufacturing, sir? The agent successfully discovered business type, application, monthly tonnage, brands used, and current JSW buying status, hitting 5 of 8 required questions. |
| NR4 Platform education | 1 | pass | – | 1.0 | You will get it with QC, it will be test certified customer, I mean test certified test. The agent effectively tailored the platform education to the customer's expressed pain point about quality issues with their current supplier. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
After confirming no immediate requirement, the agent failed to schedule a specific callback date, instead putting the onus on the customer to reach out. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a concrete next step; no quote was sent, no specific callback was scheduled, and no walkthrough was booked. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | handled | We, you know, use material from Punjab here. |
you can, I mean, you can also do a test booking for it for HR. |
| price | mishandled | Look, we all mainly use the cheaper material from Punjab. |
In that, if you take JSW make, if any issue ever comes up, you can directly revert to us. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.656 | 66.5s | 34.9s | 112.6s | 9.2s | 379.8 | 0 | 23 | 22 | 14 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello
हेलो
agent
2.6s
Hello
हेलो
customer
4.3s
Yes
हां
agent
5.3s
Hello sir, this is Aditya Pandey speaking from JSW.
सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।
customer
7.8s
Yes
हां
agent
8.5s
Sir, you had registered on our platform on Friday, this call was regarding that. I just wanted to know, sir, what is your business, can you brief me a little about it?
सर हमारे platform पे आपने register किया था Friday को, उसी के regarding में call था। वही जानना था सर आपका क्या रहता है सर business के बारे में थोड़ा brief कर सकते हैं?
customer
13.4s
What are you saying?
क्या कह रहे हो आप?
agent
14.2s
I mean, what do you do, sir? It says 'sheeting solutions', so is this in the manufacturing business or the trading business?
मतलब आप क्या करते हैं सर? आपका sheeting solutions जो लिखा है, ये मतलब manufacturing business में है कि trading business में है?
customer
19.2s
Ours is a manufacturing business.
Manufacturing business है हमारा।
agent
21.2s
What is the manufacturing, sir?
क्या है सर manufacturing?
customer
21.8s
Furniture, it's furniture manufacturing.
Furniture, furniture manufacturing है।
agent
23.5s
Okay, so you generally need CR material?
Okay, तो आपको generally CR material लगता है?
customer
25.9s
Yes.
हां।
agent
27.2s
Okay sir, noted. Do you have any requirement currently, sir?
Okay sir, noted. अभी currently कुछ requirement है सर आपका?
customer
30.2s
No, not right now.
नहीं, अभी तो नहीं है।
agent
31.4s
Not for now. So how much do you consume monthly, sir, of CR?
फिलहाल के लिए नहीं है। तो monthly कितना consume करते हैं सर आप CR?
customer
33.8s
Do you have it in flat, like flat iron sheets, or only rolls?
अपना क्या flat में flat वाली भी होती है लोहे की या फिर सिर्फ roll होते हैं?
agent
38.1s
Sir, we can do both. We can do it in sheets, meaning we do flat sheets and also coils, both.
सर दोनों कर सकते हैं हम। sheet में भी कर सकते हैं मतलब flat sheet भी करते हैं और coil भी करते हैं दोनों।
customer
41.5s
Okay. So what is the rate for the flat?
अच्छा। तो flat का flat का क्या rate आता है अपना?
agent
43.4s
Sir, that depends on the thickness, sir, multiple
सर वो thickness के according रहता है सर, multiple
customer
44.9s
Five mm, we use five mm.
पांच mm, पांच mm में चलता हमारा।
agent
47.2s
Five mm CR?
पांच mm CR?
customer
48.4s
Yes.
हां।
agent
49.2s
Uh sir, that is available in HR. Actually, what happens is, maximum
अह सर वो तो HR में मिलता है। actually में क्या है maximum
customer
50.8s
No no HR, yes sorry HR, we don't use CR, we don't use CR.
नहीं नहीं HR, हां sorry HR, CR नहीं चलता, CR नहीं चलता।
agent
52.9s
Yes sir, correct. That's what I was asking. Is this E250 grade?
हां सर बराबर। वही मैं पूछ रहा था। E250 grade है क्या ये?
customer
54.7s
Sorry?
agent
55.6s
Which grade is it, sir? Is there any specific grade? E250 for example or
कौनसा grade क्या है सर? कुछ specific grade है क्या? E250 जैसे for example या
customer
58.2s
Look, I don't know that much. We, you know, use material from Punjab here.
देखो इतना तो मुझे नहीं पता। हम तो है ना यहां पंजाब का माल चलाते हैं।
agent
60.8s
Okay, you use material from Punjab. Okay, let me check once because what is it, for it, right now I haven't received today's market rate. So I'll have to see if the rate has increased or if it's stable.
अच्छा पंजाब का माल चलाते हैं ना। ठीक है मैं एक बार check कर लेता हूं क्योंकि क्या है मैं for it अभी क्या है मेरेको आज का market rate आया नहीं। तो वही देखना पड़ेगा कि rate increase हुआ है कि stable है।
agent
67.6s
Whatever the rate is, I will share it with you. This is not your current requirement, right? Or will it come up now?
जो भी rate आएगा मैं आपको share कर दूंगा। ये आपका अभी का requirement नहीं है ना? या अभी आएगा?
customer
70.7s
The requirement will be there. Hmm hmm hmm. We have a monthly requirement of approximately fifty to sixty ton.
Requirement रहेगा। हम्म हम्म हम्म। Monthly रहता है हमारा approximate पचास साठ ton का।
agent
74.5s
Okay sir, no issue. What I'll do is, I'll share my WhatsApp number with you. Whenever there is a live requirement, you can let me know on it. Sir, do you generally take JSW make only or do you take any make?
Okay sir, कोई issue नहीं है। मैं क्या करता हूं, मैं आपको अपना WhatsApp number share कर देता हूं। कभी भी live requirement कुछ हुई तो आप मुझे उसपे बता सकेंगे। आप सर generally JSW का ही make लेते हैं कि कोई भी make ले लेते हैं?
customer
82.2s
Look, we all mainly use the cheaper material from Punjab.
देखो हम सब मेनली है ना पंजाब का माल चलाते हैं सस्ते वाला।
agent
84.7s
Okay.
customer
85.4s
We get complaints in that sometimes, the sheets turn out to be hard.
उसमें complaint आती है कई बार, पत्तियां hard निकल जाती है।
agent
88.0s
Yes, yes. Sir, you will get a no-problem one in this. You will get it with QC, it will be test certified customer, I mean test certified test. If there is any issue, you can revert to us, we can check it and do that, we can also replace it or we will refund it. If there is an issue.
हां हां। ये सर आपको no problem वाला इसमें मिलेगा। आपको QC के साथ ही मिलेगा, test certified customer मतलब test certified test रहेगा। कुछ भी issue हुआ तो आप हमें revert कर सकते हैं हम उसका check करके उसको वो कर सकते हैं, replace भी कर लेते हैं या तो refund कर देंगे। अगर issue हुआ तो।
customer
96.1s
After that, we will also have to look at the costing, what cost the material is coming at.
उसके बाद में फिर costing भी हमें देखनी पड़ेगी क्या cost आ रहा है माल।
agent
99.0s
Yes sir, no issue. If this is HR material, you can, I mean, you can also do a test booking for it for HR.
हां सर कोई issue नहीं है। अगर ये HR material है तो आप मतलब test booking भी कर सकते हैं इसको HR के लिए।
customer
102.6s
Yes, we use HR material. I mean, we use cheap material but without complaints. To put it in clean language.
हां HR का ही माल चलता है। मतलब सस्ता माल चलता है लेकिन बिना complaint वाला। साफ सुथरी भाषा में बताऊं तो।
agent
106.7s
No, that's right, sir. In that, if you take JSW make, if any issue ever comes up, you can directly revert to us. The company is in front of you.
नहीं बराबर है सर। उसमें कैसे है अगर आप JSW make लेंगे तो आपको अगर कभी आया भी कुछ issue तो आप direct हमें revert भी कर सकते हैं। Company है आपके सामने।
agent
111.6s
Whenever you tell us, we will revert to you on that and after checking, we will let you know that yes sir, we can replace this or refund it.
आप उसको कभी भी बताएंगे, हम आपको revert करके उसपे और check करके हम आपको एक बता देंगे कि हां सर इसको replace कर सकते हैं या फिर refund कर सकते हैं।
customer
116.1s
Okay then.
ठीक है फिर।
agent
118.6s
Okay, thank you sir.
customer
120.0s
[inaudible]