Call 21112178945131322 2026-09-15 · Rohit Mishra · 1:04
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | new_registration (campaign_name:high) |
Audio: noisy: Significant background noise and conversation on the customer's side throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was too short to attempt any discovery questions as the customer immediately requested a callback.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent was unable to ask about current requirements due to the customer's time constraint.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The agent did not schedule a specific callback time, instead agreeing to the customer's vague 'one or two minutes' request.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
नमस्ते, रोहित मिश्रा बात कर रहा हूं JSW One से। नोवा इंफ्रा करके आपकी कंपनी दिखी।
Summary
The agent contacted a new registrant from Nova Infra. The customer immediately stated he was busy and requested a callback in 'one or two minutes'. The agent agreed and offered to send a WhatsApp message, ending the call without any discovery or a firm next step.
Coaching
When a customer asks for a callback in 'a few minutes,' try to lock in a specific time like 'Great, is 3:15 PM better or 4:00 PM?' to secure a firm next step instead of a vague promise.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | नमस्ते, रोहित मिश्रा बात कर रहा हूं JSW One से। नोवा इंफ्रा करके आपकी कंपनी दिखी। The agent provided a standard, non-pushy opening identifying himself and the customer's company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | ये प पठान पठान जी बात कर रहे हैं? The agent only verified the contact's name before the customer deflected the call; no other profile questions were asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was too short to attempt any discovery questions as the customer immediately requested a callback. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the agent had a chance to explain the platform. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent was unable to ask about current requirements due to the customer's time constraint. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | ठीक है ना। मैं आपको WhatsApp पे डाल के रखता हूं। The agent did not schedule a specific callback time, instead agreeing to the customer's vague 'one or two minutes' request. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.685 | 10.0s | 4.6s | 49.4s | 4.0s | 246.0 | 0 | 5 | 7 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
3.0s
Hello hello.
हॅलो हॅलो।
customer
4.0s
Yes.
हां।
agent
5.0s
Is this P... Pathan Pathan ji speaking?
ये प पठान पठान जी बात कर रहे हैं?
customer
7.1s
Yes, tell me.
हां बोलिए ना।
agent
8.1s
Hello, Rohit Mishra speaking from JSW One. I saw your company, Nova Infra.
नमस्ते, रोहित मिश्रा बात कर रहा हूं JSW One से। नोवा इंफ्रा करके आपकी कंपनी दिखी।
customer
12.3s
Yes, yes.
हां हां।
agent
12.7s
This is, I'm calling from JSW One.
ये JSW One से बात कर रहा हूं।
customer
15.1s
Hello?
हॅलो?
agent
15.8s
I'm calling from JSW One.
JSW One से बात कर रहा हूं।
customer
16.6s
Sir, can you call me in one or two minutes?
सर एक दो मिनट में कॉल करो ना आपको?
agent
18.5s
That's fine. I'll send it to you on WhatsApp.
ठीक है ना। मैं आपको WhatsApp पे डाल के रखता हूं।
customer
20.8s
Yes.
हां।