Call 21112178945128561 2026-09-15 · Jeevan Jeejo · 1:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Send_Email | full conversation 25 turns, clean transcript (0% inaudible) | Hindi | 25 | new_registration (campaign_name:high) |
Audio: clear
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
mismatched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.82
confidence high · +9/−0
from 10 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent only asked for the product category. He then delegated all other discovery (tonnage, application, etc.) to the customer to provide via WhatsApp, failing to gather the information on the call.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the customer stated a requirement, the agent did not capture the full specification on the call, instead asking the customer to send it later.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a valid closure; it was an agreement to continue discovery offline, not a quote sent, a specific callback, or a walkthrough scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 85% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Sir, I am Jeevan calling from the JSW One platform. It was to talk about the inquiry you placed on the JSW One platform.
Summary
The customer, a new registrant from an electroplating company, confirmed a requirement for HRPO IS 1079. The agent verified contact details but did not conduct discovery on the call. Instead, he instructed the customer to send all requirement details via WhatsApp, after which he would provide pricing. The call ended with the customer agreeing to send the information.
Coaching
When a customer has a live requirement, use the call to ask your discovery questions and capture the full spec, quantity, and delivery location, rather than asking them to type it all out on WhatsApp.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, I am Jeevan calling from the JSW One platform. It was to talk about the inquiry you placed on the JSW One platform. The agent provided a warm welcome and referenced the customer's inbound registration, which is good practice. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | am I talking to Mr. Abrar Sheikh from Mayur Electroplating? ... This is your WhatsApp number, right sir? 6354 Agent verified name/company and contact number, but did not ask for procurement city or decision-making authority. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | what are you exactly looking forward for? What are you looking for, HR or CR or TMT? Agent only asked for the product category. He then delegated all other discovery (tonnage, application, etc.) to the customer to provide via WhatsApp, failing to gather the information on the call. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform's core value propositions like transparent pricing, test certificates, or stockyard availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | you please mention the requirement exactly in that, along with the delivery location, what your delivery timeline is, how many tons it is. Although the customer stated a requirement, the agent did not capture the full specification on the call, instead asking the customer to send it later. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | I'll send you the details on WhatsApp, please fill it and send it, I will get the pricing for you. The call ended without a valid closure; it was an agreement to continue discovery offline, not a quote sent, a specific callback, or a walkthrough scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.852 heavy | 85.7s | 14.9s | 17.4s | 45.6s | 158.9 | 0 | 12 | 13 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello.
हॅलो.
agent
2.5s
Uh hello, am I talking to Mr. Abrar Sheikh from Mayur Electroplating?
customer
6.5s
Yes.
agent
7.4s
Sir, I am Jeevan calling from the JSW One platform. It was to talk about the inquiry you placed on the JSW One platform.
सर, मैं जीवन बात कर रहा हूं JSW One प्लॅटफॉर्म से। आपका जो JSW One प्लॅटफॉर्म में डाला इन्क्वायरी के बारे में बात करने के लिए था।
customer
12.8s
From where? JSW?
कहां से? JSW?
agent
14.0s
Yes, JSW, yeah.
हां, JSW, yeah.
customer
15.3s
Hmm, tell me.
हम्म, बोलिए।
agent
16.3s
Uh so sir, what are you exactly looking forward for? What are you looking for, HR or CR or TMT?
Uh so sir, what are you exactly looking forward for? क्या आप HR या CR या TMT क्या देखना चाहते हैं?
customer
21.5s
Umm, actually, one minute, okay, stay on the line.
उम्म, एक्चुअली, एक मिनिट हां, चालू रखना।
agent
25.1s
Sorry sir?
customer
26.2s
Yes, I had a requirement for uh HRPO material, IS 1079.
जी, मेरेको अह HRPO मटेरियल की रिक्वायरमेंट थी, IS 1079.
agent
31.4s
Okay, alright.
ओके, ठीक है।
customer
32.9s
Yes.
हां।
agent
33.7s
Alright. So I'll do one thing sir, your voice is breaking a little. This is your WhatsApp number, right sir? 6354
ठीक है। तो एक काम करता हूं सर, आपका वॉइस थोड़ा ब्रेक हो रही है। ये आपका WhatsApp नंबर है ना सर? 6354
customer
37.2s
Yes, it's my WhatsApp number.
जी, WhatsApp नंबर है।
agent
38.4s
Alright, alright. I'll send my, my own details and you please mention the requirement exactly in that, along with the delivery location, what your delivery timeline is, how many tons it is. Just sir, you have to keep these two things in mind that we have a minimum order of quantity of five metric tons.
ठीक है, ठीक है। मैं अपना, मैं खुद का डिटेल्स सब डाल देता हूं और आप उसमें जो रिक्वायरमेंट है वो ज़रा एक्जेक्टली मेंशन करके डिलीवरी लोकेशन, आपका डिलीवरी टाइमलाइन क्या है, कितना टन का है। सिर्फ सर, यही ये दो चीज आपको ध्यान में रखना है कि हमारा एक मिनिमम ऑर्डर ऑफ क्वांटिटी होता है फाइव मेट्रिक टन का।
customer
48.5s
Yes, yes.
हां हां।
agent
49.3s
And and since this is your first transaction, it is 100% advance payment. After this, for your second transaction and all, you get credit eligibility, all these details, you get many such advantages, you get cashback and all.
और और जैसे ये जो आपका पहला ट्रांजैक्शन है इसीलिए 100% एडवांस पेमेंट है। इसके बाद जो आपका दूसरा ट्रांजैक्शन सब होता है वो आप उसके लिए आपको क्रेडिट एलिजिबिलिटी ये सब डिटेल्स, ये ऐसा बहुत सारे एडवांटेजेस मिलते हैं, कैशबैक सब मिलता है।
customer
58.3s
Hmm hmm.
हम्म हम्म।
agent
59.3s
So it's just a formality for us to onboard you. So I'll do one thing sir, I'll send you the details on WhatsApp, please fill it and send it, I will get the pricing for you.
तो आपका जो हमारा ऑनबोर्ड करने का ही एक फॉर्मेलिटी होता है। तो एक काम करता हूं सर, मैं आपको WhatsApp में डिटेल्स भेजता हूं, ज़रा उसको फिल करके डाल दीजिए, मैं आपको प्राइसिंग निकाल के देता हूं।
customer
105.1s
Sure, sure, sure.
agent
106.2s
Will that work, sir?
चलेगा ना सर?
customer
107.0s
Yes, yes, it will work.
जी, जी, चलेगा।
agent
107.8s
Alright sir, alright. Thank you sir, thank you so much.
ठीक है सर, ठीक है। थैंक यू सर, थैंक यू सो मच।
customer
109.6s
Thank you so much.
थैंक यू सो मच।