Call 21112178945126661 2026-09-15 · dhruv · 0:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | No_requirement | full conversation 16 turns, clean transcript (0% inaudible) | Gujarati | 16 | new_registration (campaign_name:high) |
Audio: clear: Some minor background noise is present on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: wrong_product
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.17
confidence high · +3/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was correctly terminated before discovery could begin, as the customer stated the registration was a mistake.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The lead was identified as invalid before any requirement could be discussed.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The agent correctly closed the call by updating the system, but this does not match one of the three prescribed 'pass' outcomes for a qualified lead.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, I am calling from JSW One.
Summary
The agent followed up on a new registration. The customer, who runs a computer company, immediately explained they had registered by mistake, thinking the app was for IT purposes. The agent professionally acknowledged the error, promised to update the system, and ended the call.
Coaching
The pitch score is low because the call was correctly cut short when the lead was identified as invalid. Your handling of the situation was professional and efficient; continue to disposition invalid leads this quickly.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, I am calling from JSW One. The agent opened the call by stating their name and company in a neutral, non-pushy manner. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Dineshbhai? ... Sir, you had actually registered an account, named Axis Computers, on our portal for the Gujarat location. Agent successfully verified name, company, and location (2/4 questions) before the customer interrupted to disqualify the lead. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was correctly terminated before discovery could begin, as the customer stated the registration was a mistake. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The lead was identified as invalid, so platform education was correctly skipped. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The lead was identified as invalid before any requirement could be discussed. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The agent correctly closed the call by updating the system, but this does not match one of the three prescribed 'pass' outcomes for a qualified lead. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.411 | 11.1s | 15.9s | 31.0s | 4.3s | 232.4 | 0 | 8 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello?
હેલો?
agent
1.0s
Hello?
હેલો?
customer
1.9s
Speak.
બોલો.
agent
2.9s
Dineshbhai?
દિનેશભાઈ?
customer
3.7s
Yes, speak.
બોલો ને.
agent
4.2s
Sir, I am calling from JSW One.
સાહેબ, જે JSW One થી વાત કરું છું.
customer
6.1s
Huh?
હ?
agent
6.6s
I am calling from JSW One, sir.
JSW One થી વાત કરું છું સર.
customer
8.5s
Yes, speak.
બોલો ને.
agent
9.3s
Sir, you had actually registered an account, named Axis Computers, on our portal for the Gujarat location.
સર, તમે એક્ચ્યુલી એકાઉન્ટ રજીસ્ટર કરાવેલું, એક્સિસ કમ્પ્યુટર્સ કરીને અમારા પોર્ટલ ઉપર ગુજરાત લોકેશન માટે.
customer
13.9s
Yes, that was, you know, it was done by by mistake.
હા, એ હે છે ને, બાય બાય મિસ્ટેક થયેલું છે ઈ.
agent
16.3s
Okay, okay.
અચ્છા અચ્છા.
customer
17.1s
So, what happened was, I thought it was a computer application, no, I thought it was an application for a service through which we can connect directly from a mobile via Wi-Fi and take access of the NVR to check the setup. That application, by mistake, it got registered in that.
એટલે એમાં એવું હતું કે હું એક કમ્પ્યુટર એપ્લિકેશન નહીં, મને એમ કે એ સર્વિસ માટેની એપ્લિકેશન છે જેનાથી આપણે ડાયરેક્ટ મોબાઈલથી વાઈફાઈ થ્રુ કનેક્ટ હોય અને NVR નો એક્સેસ લઈને સેટઅપ ચેક કરી શકાય. એની એપ્લિકેશન કંઈક ભૂલથી એ એમાં થઈ ગયું એમ.
agent
28.3s
No problem, sir. I will update it.
કાઈ વાંધો નહિ સાહેબ, હું અપડેટ કરી દઉં છું.
customer
30.0s
Okay, okay.
ભલે, ભલે.
agent
30.9s
Okay.
ઓકે.