Call 21112178945078071 2026-09-15 · dhruv · 2:21
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | No_requirement | full conversation 14 turns, clean transcript (0% inaudible) | Gujarati | 14 | new_registration (campaign_name:high) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: auction material
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.38
confidence high · +8/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent asked about the business model, but the call was derailed before any other discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer's requirement for auction material was a non-starter; no opportunity for fresh material was identified or callback scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly without a quote, a specific callback date, or a platform walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, this account of yours was registered, you had registered on our portal for the Kheda location. So I wanted a little understanding...
Summary
The agent contacted a new registrant, a container manufacturer in Kheda. The customer immediately stated they are only interested in auction material, which the agent confirmed JSW does not provide. The agent made a brief attempt to pivot to fresh material (CR), but the call ended before any further discovery or next steps could be established.
Coaching
When a customer's initial request is a non-starter (like auction material), acknowledge it, then pivot more firmly to the value of fresh material and attempt to secure a next step, even if it's just a future check-in.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, this account of yours was registered, you had registered on our portal for the Kheda location. So I wanted a little understanding... The agent provided good context for the call and positioned it as an inquiry, not a hard sell. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Bhavin Steel Industries? ... you had registered on our portal for the Kheda location. The agent confirmed the company name and procurement location but did not ask about procurement involvement or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | So I wanted a little understanding, sir, are you in sheet metal or what is our business model, sir? The agent asked about the business model, but the call was derailed before any other discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent mentioned 'fresh material' but did not explain any platform benefits like pricing, TCs, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The customer's requirement for auction material was a non-starter; no opportunity for fresh material was identified or callback scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly without a quote, a specific callback date, or a platform walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.668 | 20.5s | 10.2s | 110.3s | 7.1s | 266.3 | 0 | 7 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
હલો
agent
2.1s
Bhavin Steel Industries?
ભવિન સ્ટીલ ઇન્ડસ્ટ્રીઝ?
customer
3.6s
Yes, tell me.
હા કહો.
agent
4.3s
Mr. Patel, I am calling from JSW One, Jindal Steel Works, Mumbai head office, BKC.
પટેલ સાહેબ, JSW One થી વાત કરું છું, જીંદાલ સ્ટીલ વર્ક્સ, મુંબઈ હેડ ઓફિસ, બીકેસી.
customer
8.1s
Yes, tell me, brother.
હા બોલો ભાઈ.
agent
9.0s
Sir, this account of yours was registered, you had registered on our portal for the Kheda location. So I wanted a little understanding, sir, are you in sheet metal or what is our business model, sir?
સરજી, આપણું આ અકાઉન્ટ રજીસ્ટર્ડ હતું, આપણા પોર્ટલ પર તમે રજીસ્ટર કરેલું ફોર ખેડા લોકેશન. તો મને થોડી અન્ડરસ્ટેન્ડિંગ જોઈતી તી સાહેબ, તમે શીટ મેટલમાં છો કે શું બિઝનેસ મોડલ છે સાહેબ આપણું?
customer
16.3s
I have my manufacturing, those grain storage bins that come, right?
મને મારું મેન્યુફેક્ચર છે, ઓલા અનાજ ભરવાના કોઠી આવે ને?
agent
19.8s
Okay, for containers.
ઓકે, કન્ટેનર્સના.
customer
20.9s
Yes, I have a container manufacturing business. But I am interested in auction, I am interested in auction material.
હા, કન્ટેનરનું મારું મેન્યુફેક્ચર છે. પણ મને ઓક્શનનો મને ઓક્શનના માલમાં રસ છે.
agent
25.3s
Oh, you need auction material.
અચ્છા, ઓક્શનના માલ જોઈએ છે તમને.
customer
27.2s
Yes, yes.
હા, હા.
agent
28.1s
Understood. Sir, actually unfortunately we don't provide auction material.
અન્ડરસ્ટુડ. સર, એક્ચ્યુલી અનફોર્ચ્યુનેટલી ઓક્શનનું મટીરીયલ તો અમે નથી આપતા.
customer
31.5s
Right.
બરોબર.
agent
32.4s
But you can get fresh material over here. So you probably don't need MS mainly, right? You might need CR?
બટ યુ કેન ગેટ ફ્રેશ મટીરીયલ ઓવર હિયર. તો મેજરલી તમને એમએસમાં તો નથી લાગતું હશે ને? સીઆરમાં લાગતું હશે?