21112178945013431 · Call

Call 21112178945013431 2026-09-15 · dhruv · 1:50

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_PANIndia_NewReg_260526	No_requirement	full conversation 28 turns, clean transcript (0% inaudible)	Hindi	28	new_registration (campaign_name:high)

Audio: clear: There is some minor background noise on the agent's side, but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.39

confidence high · +8/−0 from 7 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The agent only asked about a transactional quantity, failing to conduct any broader discovery on business type, volume, or current suppliers.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified Although an opportunity was surfaced, the agent failed to capture the full spec on the call, instead deferring to an offline channel.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended with a vague, non-committal next step, not one of the three required concrete outcomes.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

objection The customer raised 1 objection you did not answer: just_registered_to_check

I had it done in case it's needed in the future.

Summary

The agent contacted a new registrant from an engineering company. The customer, who initially registered for future needs, inquired about specific products like profile sheets and MS structurals. The agent failed to conduct any discovery or profile verification, and the call ended with a weak agreement for the customer to send requirement details via WhatsApp, with no firm next steps established.

Coaching

You must lead the conversation by asking the scripted discovery questions to understand the customer's business before asking for an immediate requirement.

Missed: NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
NR1 Warm welcome opener	1	fail	–	Sir, calling from JSW One MSME. The opening was abrupt and functional, lacking the required warmth or helper positioning.
NR2 Verify basic profile (4 Qs)	1	fail	1	Uh, am I speaking with Pandey ji? Only verified the contact person's name; failed to ask about procurement city, role, or verify contact details.
NR3 Full discovery (8 Qs)	3	fail	1	...what size do you need and in what quantity, sir? The agent only asked about a transactional quantity, failing to conduct any broader discovery on business type, volume, or current suppliers.
NR4 Platform education	1	fail	–	The agent did not explain the platform or pitch any of its benefits like transparent pricing or test certificates.
NR5 First opportunity identified	2	fail	–	I will share the details with you. Although an opportunity was surfaced, the agent failed to capture the full spec on the call, instead deferring to an offline channel.
NR6 Closure - one of three outcomes	2	fail	–	I'll do one thing, I'll send you a 'hi' on WhatsApp, you send me the details on that. The call ended with a vague, non-committal next step, not one of the three required concrete outcomes.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
just_registered_to_check	mishandled	I had it done in case it's needed in the future.	Noted. So sir, are you looking for any requirement in sheet metals etc.?

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.434	19.1s	24.9s	66.0s	3.7s	285.9	0	14	14	5

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.3s

Hello?

हॅलो?

agent

2.4s

Hello?

customer

3.3s

Hello?

हॅलो?

agent

4.0s

Sir, calling from JSW One MSME.

customer

6.4s

Calling from JSW?

agent

8.0s

Yeah.

customer

8.7s

Yes, tell me.

बोलिए बोलिए।

agent

9.7s

Uh, am I speaking with Pandey ji?

अह पांडे जी से बात हो रही है मेरी?

customer

11.3s

Yes, yes, yes, tell me.

जी जी जी, बोलिए।

agent

12.3s

Uh sir, actually you had registered an account on our portal, SS Engineering Works.

अह सर एक्चुअली आपने अकाउंट रजिस्टर कराया था हमारे पोर्टल पे, एस एस इंजीनियरिंग वर्क्स।

customer

16.0s

For, yes, I had it done in case it's needed in the future.

फॉर हां, करा दिया था कभी फ्यूचर में जरूरत पड़े तो।

agent

18.9s

Noted. So sir, are you looking for any requirement in sheet metals etc.?

नोटेड। तो सर कुछ रिक्वायरमेंट देख रहे हैं सर आप शीट मेटल्स वगेरा में?

customer

22.5s

So, in JSW's sheets, which sheet do you have?

तो JSW का आपका शीट में कौन सा शीट रहता है ये अपना?

agent

26.0s

HR etc. sheets.

HR वगेरा का शीट।

customer

26.8s

All India, will it be available anywhere in all of India?

ऑल इंडिया ऑल इंडिया में कहीं पे भी रहेगा?

agent

29.0s

Yes sir.

जी सर।

customer

30.0s

So, this profile sheet of yours, the one that comes for roofing on top, hmm, do you have that as well?

तो ये अपना प्रोफाइल शीट भी ये अपना जो आता है ऊपर रूफिंग का, हम्म, ये भी रहता है?

agent

35.0s

Yes, we have it, sir.

हां रहता है ना सर।

customer

36.6s

Hmm. And what is the current rate for MS structural steel?

हम्म। और MS का स्ट्रक्चरल का स्टील का क्या रेट चल रहा है अभी?

agent

39.9s

MS structural?

MS का स्ट्रक्चरल?

customer

41.0s

Hmm. Like mild steel, right? MS channel, I-beam, trusses, all that.

हम्म। जैसे माइल्ड स्टील होता है ना MS चैनल, आई-बीम, ट्रसेस ये सब।

agent

44.3s

Yes, I agree, but what size do you need and in what quantity, sir?

हां, आई एग्रीड है, बट क्या साइज में चाहिए और क्या क्वांटिटी में चाहिए सर?

customer

47.4s

I will share the details with you.

ये मैं डिटेल आपको जो है ना शेयर कर देता हूं।

agent

49.6s

I'll do one thing, I'll send you a 'hi' on WhatsApp, you send me the details on that. This I...

मैं एक काम करता हूं, मैं आपको WhatsApp पे हाय डालता हूं, आप मुझे उसपे डिटेल्स भेजिएगा। ये मैं...

customer

52.6s

Okay, okay.

ठीक है, ठीक है।

agent

53.1s

Okay.

ओके।

customer

53.8s

Okay, thank you.

ओके, थैंक यू।

agent

54.8s

Thank you.

थैंक यू।