Call 21112178944999461 2026-09-15 · Rohit Mishra · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | new_registration (campaign_name:high) |
Audio: clear: The call ends abruptly with an automated message.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked about the business type, falling far short of the 4 questions required for a partial score.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a requirement, but the customer was busy and the call ended before any details could be captured or a specific callback could be scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly without a clear next step like a quote, a scheduled callback, or a platform walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Rohit speaking. Rohit Mishra from the JSW One platform.
Summary
The agent contacted a newly registered lead who identified themselves as a trader. The customer stated they were busy receiving a delivery and asked to connect later. The agent managed to ask one discovery question before the call ended abruptly without any next steps being established.
Coaching
When a customer says they are busy, immediately pivot to scheduling a specific callback time instead of trying to ask discovery questions.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Rohit speaking. Rohit Mishra from the JSW One platform. The agent provided a warm greeting and introduced himself and the company clearly. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any of the four required basic profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | is yours a trading business? The agent only asked about the business type, falling far short of the 4 questions required for a partial score. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the agent had a chance to explain the platform's benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | What is the requirement now? The agent asked about a requirement, but the customer was busy and the call ended before any details could be captured or a specific callback could be scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly without a clear next step like a quote, a scheduled callback, or a platform walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.418 | 10.0s | 13.9s | 38.1s | 2.5s | 270.0 | 0 | 6 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello
हेलो
agent
2.7s
Hello Sandeep ji, greetings.
हेलो संदीप जी नमस्ते।
customer
4.3s
Greetings, brother.
नमस्ते भाई।
agent
5.3s
Rohit speaking. Rohit Mishra from the JSW One platform.
रोहित बात कर रहा हूं। रोहित मिश्रा फ्रॉम JSW One प्लेटफॉर्म से।
customer
7.4s
Yes, from JSW?
जी JSW से?
agent
8.6s
Yes, yes.
हां हां।
customer
9.5s
Yes, tell me.
हां जी बोलो।
agent
10.2s
Sandeep ji, you had just registered a company named SS Enterprise on JSW One.
संदीप जी, SS Enterprise करके आपने अभी कंपनी रजिस्टर की थी JSW One पे।
customer
12.7s
Yes. Sir, can I call you back on this number? My goods are arriving, the driver is calling on the phone.
हां। भाई साहब एक बार आपके इस नंबर पर दोबारा मिला सकूं? एक बार मेरा माल आ रहा है, गाड़ी वाले फोन पे फोन आने लग रहा है।
customer
18.0s
Or you can call me on my personal number.
या आप एक बार पर्सनल नंबर पर फोन मार लो मेरे पास।
agent
20.3s
On this number? Is yours, is yours a trading business?
इसी नंबर पर? ये आपका, ये आपका trading का काम है क्या?
customer
22.6s
Yes, mine is a trading business and I had registered the firm to buy material from JSW.
हां जी मेरा trading का काम है और मैंने firm register की थी JSW से माल खरीदने के लिए।
agent
27.0s
Okay. What is the requirement now?
ठीक है। अभी क्या requirement है?
customer
28.3s
Wait a minute.
एक मिनट रुको।
unknown
29.3s
The person you are speaking with