Call 21112178944967971 2026-09-15 · sudeeps · 2:15
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | No_requirement | full conversation 26 turns, clean transcript (0% inaudible) | Hindi | 26 | new_registration (campaign_name:high) |
Audio: clear: Some background noise (call center) on the agent's side, but it doesn't affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.50
confidence high · +0/−4
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked about business type and end application, missing key discovery questions about tonnage, brands, and current procurement habits.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−1.0 pts
Verify basic profile (4 Qs)
The agent only verified the customer's name and company, failing to ask about procurement city, decision-making role, or contact details.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
−1.0 pts
Platform education
The agent did not explain any platform benefits like transparent pricing, test certificates, or stock availability.
How Sajal Bhaskar did it on a
10.0/10 call —
मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।
habit You did 77% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
Right now there is no requirement. I had just registered it.
did well
Warm welcome opener
Your account was registered on our website. This was a follow-up call regarding your steel procurement, sir.
First opportunity identified
I will call you on the 25th, 24th-25th, sir, right?
Summary
The agent contacted a new manufacturing lead who needs Galvanized (GI) coil. The customer stated they have no immediate requirement but might have one in 10-12 days. The agent performed minimal discovery, did not educate the customer on the platform's value, and ended the call by scheduling a callback in approximately 10 days.
Coaching
When a customer has no immediate requirement, use that as an opportunity to complete your full discovery (tonnage, brands) and educate them on our platform's value, so they are prepared to buy from us when the need arises.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Your account was registered on our website. This was a follow-up call regarding your steel procurement, sir. The agent provided a clear, non-pressuring opening that stated the reason for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only verified the customer's name and company, failing to ask about procurement city, decision-making role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 |
The agent only asked about business type and end application, missing key discovery questions about tonnage, brands, and current procurement habits. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any platform benefits like transparent pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | I will call you on the 25th, 24th-25th, sir, right? After learning there was no immediate requirement, the agent correctly established a timeline and scheduled a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | pass | – | 2.0 | I will call you on the 25th, 24th-25th, sir, right? The call was closed by confirming a specific callback date, which is one of the three approved outcomes. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | Right now there is no requirement. I had just registered it. |
Okay. What do you do, sir? What is your nature of business? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.769 heavy | 39.0s | 11.7s | 84.3s | 11.0s | 327.7 | 0 | 14 | 12 | 13 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो
agent
1.6s
Hello.
हॅलो
agent
2.4s
Uh Mr. Makija from Navdurga Industry, can I?
अह मिस्टर मकीजा फ्रॉम नवदुर्गा इंडस्ट्री केहना है?
customer
5.0s
Yes.
हां
agent
5.8s
Uh Mr. Makija, Sudeep here from JSW One MSME Jindal Steel. Your account was registered on our website. This was a follow-up call regarding your steel procurement, sir.
अह मकीजा जी, सुदीप हियर फ्रॉम जेएसडब्ल्यू वन एमएसएमई जिंदाल स्टील। ये आपका अकाउंट रजिस्टर्ड हुआ था हमारे वेबसाइट पर। आपकी स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था सर।
agent
13.1s
Just wanted to understand, do you have any live requirement in steel right now that you are planning to get immediately?
जस्ट वांटेड टू अंडरस्टैंड अभी स्टील में सर कुछ लाइव रिक्वायरमेंट है आपको जो आप प्लान कर रहे हो इमीडिएट लेना?
customer
17.4s
Right now there is no requirement. I had just registered it.
अभी तो फिलहाल रिक्वायरमेंट नहीं है। सिर्फ रजिस्टर करके रखा था।
agent
19.9s
Okay. What do you do, sir? What is your nature of business?
ओके। क्या करते हो सर आप? व्हाट इज योर नेचर ऑफ बिजनेस?
customer
22.0s
Yes?
जी?
agent
22.7s
I mean, what do you do? What is the end application?
आप मतलब करते क्या हो? व्हाट इज द एंड एप्लीकेशन?
customer
24.9s
It's manufacturing work.
मैन्युफैक्चरिंग का काम है।
agent
26.7s
Okay okay okay. And which grade do you need in steel for this?
ओके ओके ओके। एंड इसमें कौनसा ग्रेड लगता है आपको स्टील में?
customer
29.7s
Coil is needed, 801 mm.
कॉइल लगती है 801 mm.
agent
31.5s
Hello, are you talking to Ratna?
हॅलो, रत्ना से ही बात कर रहे हो?
agent
33.4s
801 mm?
customer
34.7s
Yes.
हां।
agent
35.1s
So but this is CR grade, GP grade, what it is?
सो बट दिस इज सीआर ग्रेड, जीपी ग्रेड, व्हाट इट इज?
customer
37.5s
This is galvanized, galvanized.
ये गैल्वेनाइज्ड, गैल्वेनाइज्ड।
agent
38.8s
Oh, so you need GI. Okay. 50 GSM regular spangle?
अच्छा, तो जीआई लगता है आपको। ओके। 50 जीएसएम रेगुलर स्पैंगल?
customer
41.2s
Hmm hmm hmm.
हम्म हम्म हम्म।
agent
42.0s
So when probably, sir, I mean, when can the next requirement come, approximately?
सो व्हेन प्रोबेब्ली सर मतलब नेक्स्ट रिक्वायरमेंट कब तक आ सकता है अंदाजे?
customer
45.3s
Consider it in about 10-12 days. As soon as an order comes, I will have to do it.
अभी समझो 10-12 दिन में। जैसे ही ऑर्डर आएगा वैसे ही करना पड़ेगा।
agent
48.2s
In 10 to 12 days. Sir, how it is with us, we have to take an inquiry in the system. Then only I can share the quote, uh, rate with you. And at present, you are saying there is no immediate requirement, it will take 10 to 12 days. So we can connect, today is the 15th, I will... I will call you on the 25th, 24th-25th, sir, right?
10 to 12 days में। सर हमारा कैसा है, सिस्टम में इन्क्वायरी लेना पड़ता है। देन ओनली आई कैन शेयर यू द कोट, अह, रेट। एंड एट प्रेजेंट आप बोल रहे हो की इमीडिएट रिक्वायरमेंट है नहीं, 10 से 12 दिन लगेंगे। सो वी कैन कनेक्ट, आज है आपकी 15 तारीख, मैं आपको एक 25, 24-25 तारीख को फोन करता हूं सर, है ना?
customer
58.4s
Yes, yes.
जी जी।
agent
59.4s
Okay. Alright, thank you so much.
ठीक है। चलो, थैंक यू सो मच।
customer
61.0s
Yes.
जी।