Call 21112178919387982 2026-09-12 · Rohit Mishra · 1:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | new_registration (campaign_name:high) |
Audio: clear: The agent speaks very quickly when listing the products, but the words are discernible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.40
confidence high · +4/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked; the agent immediately asked if material was needed, skipping the entire discovery process.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the agent asked if material was needed, he did not capture any specs or schedule a specific callback when the customer deflected.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with the agent agreeing to send a catalogue, which is not one of the three required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
you WhatsApp me your catalogue, I will see what is of use to me.
did well
Warm welcome opener
Greetings, this is Rohit Mishra speaking from JSW One.
Summary
The agent called a new registration, 'Baba Taj Hardware', likely a trader. The agent skipped all discovery and immediately asked if they needed material. The customer took control, asked for a product list, and then ended the call by requesting a catalogue via WhatsApp, to which the agent agreed without securing a proper next step.
Coaching
When a customer asks 'what do you have?', use it as a chance to start discovery. Instead of just listing products, ask 'To know what's relevant for you, could you tell me about your business?' to regain control and follow the script.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Greetings, this is Rohit Mishra speaking from JSW One. The agent provided a standard, non-pushy opening. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only confirmed the company name and did not ask about procurement city, role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked; the agent immediately asked if material was needed, skipping the entire discovery process. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform or its benefits, only listing product categories when asked. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Although the agent asked if material was needed, he did not capture any specs or schedule a specific callback when the customer deflected. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with the agent agreeing to send a catalogue, which is not one of the three required closure outcomes. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | you WhatsApp me your catalogue, I will see what is of use to me. |
Okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.497 | 7.9s | 8.0s | 44.1s | 2.0s | 265.8 | 0 | 7 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.2s
Hello
हॅलो
agent
6.0s
Hello
हॅलो
customer
6.9s
Yes
हां
agent
7.3s
Yes, am I speaking to Baba Taj Hardware?
हां बाबा ताज हार्डवेअर से बात कर रहे है?
customer
9.0s
Speak
बोलिए
agent
9.8s
Greetings, this is Rohit Mishra speaking from JSW One.
नमस्ते, रोहित मिश्रा बात कर रहा हूं JSW One से
customer
12.1s
From where?
कहां से?
agent
12.9s
From JSW One.
JSW One से
customer
15.5s
What, tell me what is the work?
क्या बोलो क्या काम है?
agent
18.0s
Did you need any material?
कुछ मटेरियल चाहिए था क्या आपको?
customer
20.0s
What do you have, what all do you have?
क्या रहता है क्या क्या रहता है आपके पास?
agent
21.8s
HR, CR, GI, GP, GI, TMT, wire rod.
customer
24.0s
One minute, you WhatsApp me your catalogue, I will see what is of use to me.
एक मिनट आप अपना कैटलॉग मुझे WhatsApp कर दीजिए मैं देख लेता हूं मेरे काम का क्या है
agent
27.8s
Okay.
ठीक है