Call 21112178919307851 2026-09-12 · Rohit Mishra · 1:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Does_not_deal_Steel | full conversation 25 turns, clean transcript (0% inaudible) | Hindi | 25 | new_registration (campaign_name:high) |
Audio: clear: No significant audio issues.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
3
/4 flags
segment: wrong_product
MOQ: None MT None
material: 316L sheets, pipes, rods
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.15
confidence high · +10/−2
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent asked zero discovery questions; the customer immediately volunteered their material need, and the agent skipped the entire discovery section.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the agent confirmed a live requirement, he failed to capture the full specification (e.g., dimensions, thickness) for the requested sheets.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague 'I will check' and put the onus on the customer, not a firm next step like a quote, scheduled callback, or walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
नमस्ते। रोहित मिश्रा बात कर रहा हूं JSW One से।
Summary
The customer, a pharmaceutical machinery manufacturer, stated a live requirement for 316L stainless steel products (sheets, pipes, rods). The agent did not perform discovery, but did identify an MOQ mismatch between the customer's request ('ten sheets') and JSW's minimum ('five to seven tons'). The agent failed to communicate that JSW One does not sell stainless steel, instead ending the call by asking the customer to send the inquiry via WhatsApp for him to 'check'.
Coaching
You must guide the conversation by asking the scripted discovery questions, even if the customer states a need upfront, to qualify them properly and avoid wasting time on requirements we cannot meet.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | नमस्ते। रोहित मिश्रा बात कर रहा हूं JSW One से। Agent provided a warm greeting and referenced the customer's recent registration, which is a helpful, non-aggressive opener. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | अह सोलेस मशीन वर्क्स से बात कर रहे क्या? Agent only verified the company name (1/4) and failed to ask about procurement city, decision-making role, or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
Agent asked zero discovery questions; the customer immediately volunteered their material need, and the agent skipped the entire discovery section. |
| NR4 Platform education | 1 | fail | – | 0.0 |
Agent did not explain any of the platform's benefits, such as transparent pricing, test certificates, or stockyard availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | अभी आपका कुछ रिक्वायरमेंट है ये? लाइव है या फिर मतलब Although the agent confirmed a live requirement, he failed to capture the full specification (e.g., dimensions, thickness) for the requested sheets. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | आप मुझे इंक्वायरी शेयर करिए अलोंग विद डिलीवरी लोकेशन। मैं देख लेता हूं। ठीक है? The call ended with a vague 'I will check' and put the onus on the customer, not a firm next step like a quote, scheduled callback, or walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.587 | 28.9s | 20.3s | 58.8s | 5.2s | 280.3 | 0 | 13 | 12 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello?
हेलो?
agent
1.6s
Hello?
हेलो?
customer
2.8s
Yes, speak.
हां जी, बोलिए।
agent
3.8s
Greetings. Uh, am I speaking with Solace Machine Works?
नमस्ते। ये अह सोलेस मशीन वर्क्स से बात कर रहे क्या?
customer
6.8s
Yes, I am speaking.
हां, बोल रहा हूं।
agent
8.0s
Greetings. This is Rohit Mishra speaking from JSW One.
नमस्ते। रोहित मिश्रा बात कर रहा हूं JSW One से।
customer
10.3s
Okay.
agent
11.3s
Yes. Uh sir, you had registered on our company, I mean, platform, on JSW One MSME.
हां जी। अह सर आपने हमारे कंपनी, मतलब प्लेटफॉर्म पे रजिस्टर किया था JSW One MSME पे।
customer
14.5s
Yes yes, I had.
हां हां, किया था।
agent
15.3s
So after registering, you didn't create any inquiries, but you had tried to explore some material.
तो आपने रजिस्टर करके कुछ इंक्वायरीस तो नहीं बनाई बट आपने कोशिश की थी कुछ मटेरियल एक्सप्लोर करने की।
customer
19.5s
Yes, I need 316, we make pharmaceutical machineries. So we need food grade 316L sheets, we need pipes, we need rods.
हां, मुझे 316, हमारा फार्मास्यूटिकल मशीनरीज बनाते हम। तो हमको फूड ग्रेड 316L की शीट्स चाहिए होती है, पाइप्स चाहिए होते हैं, रॉड चाहिए होते हैं।
agent
25.2s
Okay. Okay.
customer
27.0s
We need 316L sheets.
316L की शीट चाहिए होती है।
agent
28.3s
Yes yes yes, I understood.
हां हां हां, समझ गया।
agent
30.2s
Do you have any requirement right now? Is it live or I mean
अभी आपका कुछ रिक्वायरमेंट है ये? लाइव है या फिर मतलब
customer
32.1s
Yes, it's live, it's live. It's a live requirement.
हां लाइव है, लाइव है। लाइव रिक्वायरमेंट है।
agent
33.8s
Okay. I'll do one thing. I'll... what will be the total quantity?
ठीक है। मैं एक काम करता हूं ना। मैं आपको क्वांटिटी कितना रहेगा टोटल?
customer
36.3s
Sorry, the quantity, understand, will be around ten sheets.
सॉरी, क्वांटिटी समझ समझिए ना दस शीट होगा क्वांटिटी आस पास।
agent
39.1s
Your ten sheets... actually our MOQ itself is five, five to seven tons.
अपना दस शीट तो एक्चुअली हमारा MOQ ही पांच, पांच से सात टन है।
customer
42.1s
Okay.
agent
42.5s
Ours is in tons. So in tons
टन्स में रहता है हमारा। तो टन्स में
customer
44.3s
So your, your minimum supply value, of the weight, send me a quotation for that. So if it suits me, I can do it accordingly.
तो आपका जो, आपका जो मिनिमम जो सप्लाई वैल्यू होगा ना, जो वेट का, उसका मुझे कोटेशन भेज दीजिए ना। तो मुझे अगर सूट होता है तो मैं उस हिसाब से कर सकता हूं।
agent
49.3s
Okay. You send me an inquiry once. I have sent you a WhatsApp from my number. You share the inquiry with me along with delivery location. I will check. Okay?
ठीक है। आप मुझे एक बार इंक्वायरी भेजें। आपको मैंने WhatsApp किया है अपने नंबर से। आप मुझे इंक्वायरी शेयर करिए अलोंग विद डिलीवरी लोकेशन। मैं देख लेता हूं। ठीक है?
customer
54.8s
Okay. Okay.
ठीक है। ठीक है।
agent
55.9s
Yes, okay.
हां, okay.