Call 21112178913102911 2026-09-11 · Aditya Pandey · 2:06
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 27 turns, clean transcript (0% inaudible) | Hindi | 27 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter on the customer's side throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
geo: unknown_area
3 · Supply
US
not_in_stockyard
Agent stated stock is in Ghaziabad, while customer requires delivery in Malerkotla, Punjab, making freight costs prohibitive.
4 · Sentiment
the CUSTOMER
0.03
confidence high · +9/−8
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
price
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak before proceeding with the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead asking directly for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the conversation was immediately derailed by price and location.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
price
Then with the freight, it will be expensive from there.
Summary
Agent contacted a potential customer to inquire about HR coil needs. The customer, based in Punjab, asked for the price, but upon learning the material was stocked only in Ghaziabad, concluded the freight would make it too expensive. The agent did not overcome this objection and the call ended without a next step.
Coaching
When a customer asks for price early, first complete discovery to understand their needs. This allows you to build value and handle the price objection effectively, rather than letting the call end on a single number.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak before proceeding with the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead asking directly for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the conversation was immediately derailed by price and location. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. |
| SL5 Qualify | 2 | fail | – | 0.0 | Did you have any requirement in HR? Agent asked for a requirement and location, but failed to capture any specific material details like grade, size, or quantity. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The closing was generic ("We will stay in touch") with no specific, committed next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Then with the freight, it will be expensive from there. |
Hm. Okay sir, no issue. If there is any requirement in the future, please let me know. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.74 heavy | 35.8s | 12.6s | 77.6s | 9.1s | 286.6 | 0 | 15 | 12 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
4.3s
Hello?
हेलो?
agent
4.9s
Hello Pro Plus Entertainment Enterprises?
हेलो Pro Plus Entertainment Enterprises?
customer
6.8s
Yes?
जी?
agent
7.8s
Sir, I am Aditya Pandey calling from JSW One.
सर जी हमारे आप मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
10.8s
Hm hm.
हम्म हम्म।
agent
11.7s
Hello?
हेलो?
customer
12.6s
Yes, yes, tell me. I'm listening.
जी जी बताइए, सुन रहा हूं।
agent
14.0s
Yes sir, I was saying I'm calling from JSW. Your account was registered on our platform, this call was regarding that. Did you have any requirement in HR?
हां सर, मैं बोल रहा था मैं JSW से बात कर रहा था। आपका account हमारे platform पर registered था, उसी के regarding call था। कोई requirement थी क्या HR में?
customer
19.8s
Hm.
हम्म।
agent
20.6s
From HR... was there any requirement for HR coil, sir, for this month?
HR से HR coil में कोई requirement थी सर ये month के लिए?
customer
23.6s
What is the price right now?
क्या भाव है अभी?
agent
25.1s
Sir, where do you need the delivery?
सर कहां चाहिए delivery आपको?
customer
26.9s
Malerkotla, Punjab.
मलेरकोटला, पंजाब।
agent
28.6s
Punjab. Sir, my coil is only available in Ghaziabad right now.
पंजाब। सर मेरा तो coil अभी गाजियाबाद में ही available है।
customer
31.6s
Oh, it's not there?
अच्छा, वहां पे नहीं है?
agent
32.7s
Nowhere in Punjab?
पंजाब में कहीं नहीं?
agent
33.5s
I will have to check for Punjab, sir, because what happens is, most of our stock moves from here only, what's its name, it moves from Ghaziabad.
पंजाब में मेरेको check करना पड़ेगा सर क्योंकि क्या है हमारा ज्यादातर निकलता है इधर से ही, क्या नाम है इसका, गाजियाबाद से निकलता है।
agent
38.0s
You can also arrange for a vehicle, sir, it's not that [crosstalk]
आप गाड़ी भी लगा सकते हैं सर, कोई ये नहीं है कि [crosstalk]
customer
42.0s
From Ghaziabad, the freight will be one to one and a half rupees per kilo, right?
गाजियाबाद से भाड़ा पड़ जाएगी ना एक डेढ़ रुपए किलो।
agent
44.8s
Yes, uh, let me check once, I will check, sir. Anyway, our quote in Ghaziabad is 63 right now over there.
हां, uh, एक बार check कर, मैं check कर लूंगा सर, वैसे तो हमारा गाजियाबाद में अभी 63 quote हो गया उधर ही।
customer
48.6s
63?
agent
49.3s
Yes, it has become 63 now, sir. Something like 63.50.
हां, 63 हो गया है सर अभी। 63.50 कुछ।
customer
51.8s
Then with the freight, it will be expensive from there.
तो भाड़ा पड़के महंगा पड़ेगा फिर वहां से।
agent
54.3s
Hm.
हम्म।
agent
55.2s
Okay sir, no issue. If there is any requirement in the future, please let me know. We will stay in touch.
ठीक है सर, कोई issue नहीं है। अगर future में कुछ requirement रहा तो बताइएगा। Touch में रहेंगे।
customer
58.3s
Yes yes, absolutely.
जी जी, बिलकुल।
customer
59.0s
Okay.
ठीक है।