Call 21112178913072051 2026-09-11 · Sajal Bhaskar · 2:06
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 33 turns, clean transcript (0% inaudible) | Hindi | 33 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is audible on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: C40 grade
3 · Supply
US
spec_not_available
Customer requested C40 grade, which the agent did not recognize and needs to check via the customer's Test Certificate.
4 · Sentiment
the CUSTOMER
+0.40
confidence high · +4/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, jumping directly into a question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook with a price or availability benefit, instead opening with a direct question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked about quantity and current supplier (2/6 questions), failing to cover what they manufacture, applications, JSW share, or payment terms.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Closure with next step
send it. I will check it once. Send me the quantity on this same number. I'll check.
Summary
The agent contacted a forging company, and the customer immediately inquired about a specific grade, C40, for a 5-ton requirement. The agent was unfamiliar with this grade and, after some confusion, requested the customer send the material's Test Certificate (TC) via WhatsApp to check for availability. The customer agreed to send the details, establishing a clear next step.
Coaching
Start your call with a clear benefit, like price or availability, before asking for requirements. This gives the customer a reason to engage with you.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, are you looking for anything for Siddhak Forging right now, any order for steel? The agent did not ask for permission to speak, jumping directly into a question about requirements. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook with a price or availability benefit, instead opening with a direct question. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | What will be the quantity? Agent only asked about quantity and current supplier (2/6 questions), failing to cover what they manufacture, applications, JSW share, or payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the conversation focused entirely on identifying the customer's required grade. |
| SL5 Qualify | 2 | fail | – | 0.0 | What will be the quantity? The agent only captured the grade (volunteered by customer) and quantity, but failed to ask for thickness, width, location, or delivery date. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | send it. I will check it once. Send me the quantity on this same number. I'll check. A clear next step was established: the customer will send the material TC via WhatsApp for the agent to check. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.613 | 32.3s | 20.4s | 73.3s | 4.9s | 267.5 | 0 | 17 | 16 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.0s
Hello
हेलो
customer
1.1s
Hello, is this Satnam ji speaking?
हेलो ये सतनाम जी बात कर रहे हैं?
agent
3.0s
Yes.
हां जी।
agent
3.6s
I was calling from JSW One, sir, hello.
JSW One से बात कर रहा था सर, नमस्कार।
customer
5.9s
Hello.
नमस्कार जी।
agent
6.9s
Sir, are you looking for anything for Siddhak Forging right now, any order for steel? HR, CR, anything?
सर जी कुछ ये सिद्धक फोर्जिंग में कुछ देख रहे हैं अभी आर्डर का कुछ स्टील में? HR, CR, anything?
customer
11.0s
C forty... Yes?
C forty... हां जी?
customer
13.0s
Are you making it in C forty?
आप C forty में बना रहे हो?
agent
14.2s
B forty?
customer
15.9s
HR O P C forty. Yes.
HR O P C forty. हां जी।
agent
17.4s
Okay, I... B forty... what is the quantity?
अच्छा, मैं B forty... कितना क्वांटिटी है?
customer
19.8s
C forty.
agent
20.7s
What will be the quantity?
क्वांटिटी कितना रहेगा?
customer
21.6s
Four-five, it's of five tonnes, we take loads of five tonnes each. We take it from Hero, we take it from A one.
चार पांच, पांच टन की होती है, पांच-पांच टन की लोड लेते हैं। Hero से लेते हैं, A one से लेते हैं।
agent
25.0s
B forty... we generally give IS 2062 and BS's 46, we give SPH 440, but B forty...
B forty तो IS 2062 देते हैं हम जनरली और BS के 46 देते हैं, SPH 440 देते हैं, बट B forty तो...
customer
30.0s
I can send you their TC. You can check from that which one we...
आपको ना उनका वो भेज सकता हूं, TC. आप उससे चेक कर लो कौनसा हम...
agent
32.5s
Where do you generally get this B forty from in Ludhiana?
आप जनरली ये लुधियाना में कहां से लेते हो B forty?
customer
34.7s
Sir, I'm saying C forty, C forty.
सर C forty बोल रहा हूं, C forty.
agent
36.4s
Oh, are you saying C forty? Carbon percentage forty?
अच्छा C forty कह रहे हो क्या? कार्बन परसेंटेज forty?
customer
38.5s
Yes, yes.
हां जी, हां जी।
agent
39.4s
It's OP.
OP होता है।
customer
40.5s
I am taking it from Hero.
मैं Hero से ले रहा हूं।
agent
42.2s
You are taking it from Hero?
Hero से ले रहे हो?
customer
43.3s
Yes.
हां जी।
agent
44.5s
So see sir, send it. I will check it once. Send me the quantity on this same number. I'll check.
तो देख लो सर, भेज दो। मैं एक बार चेक कर लूंगा। क्वांटिटी भेज देना मेरेको इसी नंबर पे। चेक करता हूं।
customer
48.5s
Yes, what is your name?
हां जी, आपका नेम क्या है?
agent
49.8s
My name is Sajal, Sajal.
सजल नाम है, सजल।
customer
50.9s
Yes?
हां जी?
agent
51.5s
My name is Sajal, Sajal. S A J A L.
सजल नाम है, सजल। S A J A L.
customer
53.9s
Okay Sajal ji, I will send it to you right away.
ठीक है सजल जी, मैं आपको भेज देता हूं साथ ही।
agent
56.2s
Yes. I will send the card now... I will pin my personal number on WhatsApp, please send it on that.
जी। मैं अभी कार्ड भेज... WhatsApp पे पिन कर दूंगा पर्सनल नंबर, उसपे भेज दीजिएगा।
customer
59.5s
Right, yes.
Right, हां।
agent
60.9s
Okay.