Call 21112178913015451 2026-09-11 · Rohit Mishra · 0:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | supply_led (campaign_name:medium) |
Audio: noisy: The customer complains about poor voice quality, and there is background noise and some crosstalk, making transcription slightly difficult.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not identify as JSW One or ask for permission before the customer reported a technical issue.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call was terminated due to a technical issue before the hook could be delivered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery was attempted as the call ended due to a technical issue.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent greeted the customer and confirmed the company name. The customer immediately reported poor audio quality. The agent acknowledged the issue and stated they would call back, at which point the call ended. No business was discussed.
Coaching
The call was cut short by a technical issue. On the next attempt, remember to state your name and that you're calling from JSW One as part of the opening.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not identify as JSW One or ask for permission before the customer reported a technical issue. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was terminated due to a technical issue before the hook could be delivered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery was attempted as the call ended due to a technical issue. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call did not progress past the opening. |
| SL5 Qualify | 2 | fail | – | 0.0 |
No qualification was attempted. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent's promise to call back was a reaction to a technical issue, not a committed business next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.586 | 5.1s | 3.6s | 34.3s | 2.0s | 211.8 | 0 | 4 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
हॅलो?
agent
1.8s
Yes. Shri Rama Industry?
Yes. श्री रामा इंडस्ट्री?
customer
3.2s
Hello?
हॅलो?
customer
3.9s
Yes?
agent
4.8s
Yes, good morning, uh good evening sir.
customer
7.2s
What sir?
क्या जी?
agent
8.0s
Good evening sir.
Good evening sir ji.
customer
9.3s
Your voice is not audible properly.
आपका वोईस बराबर नहीं सुन रहा है।
agent
11.2s
I will call you.
मैं करता हूं आपको कॉल।